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Customer reviews for SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA for
SAMSUNG 75" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN75TU700DFXZA
4.4 out of 5 stars
stars
10.4K ratings10K reviews
  1. 5 stars69% (7,257)
  2. 4 stars18% (1,886)
  3. 3 stars5% (566)
  4. 2 stars3% (265)
  5. 1 star5% (498)

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Showing 1,131-1,140 of 10,063 reviews
Oct 18, 2020
Reviewer name: ninjamonkey
1 out of 5 stars
1 out of 5 stars review

tv powers off randomly

this tv is horrible, within an hour and a half it has powered off at random 5 times thus far, ive had a service ticket on it about 3 weeks ago for the exact same thing, they replaced the circuit boards but still same problem....samsung should stick to phones, any other samsung product ive ever purchased hasnt even been worth recycle value at the dump

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
reply from OBA

ninjamonkey: Thank you for purchasing the TU7000 TV. I am very sorry for the issues you have encountered with the TV turning off by itself. You may want to try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. - Settings > General > System Manager > Time > Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it. - Settings > General > Eco Solution > Auto Power Off - Settings > General > System Manager > Time > Off Timer Your user experience is very important to us and will be shared with our teams. Should you need to schedule further service, please contact us again and reference your last service ticket number Again, my apologies for the inconvenience you have had. We do hope to hear from you. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 27, 2020
Reviewer name: Donny
5 out of 5 stars
5 out of 5 stars review

Great for everything I use

[This review was collected as part of a promotion.] The tv works really well with all my gaming consoles and has youtube and Netflix pre-installed so literally everything I would use my old tv for is in this one without using a firestick or a Roku or some other external device. Overall 15 out of 10 love it!

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Apr 1, 2022
Reviewer name: Twill
1 out of 5 stars
1 out of 5 stars review

Gave two tries. Shouldnt have

first one turned on once and never again. got a replacement. was fine for first few days. now it either doesnt read the hdmi input or no volume. have to unplug and plug back in to resolve. would return as i have onky had 7 days but got rid of box after 3 days. waste money.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
reply from Samsung Brand Ambassador

Twill: I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty. Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope you’ll give us a chance so we can provide you with the excellent experience we strive for. - Samsung Advisor

Apr 18, 2021
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Samsung rocks

[This review was collected as part of a promotion.] You didn't actually have our model listed we have the un48 ju6700 fxza and it is a curved TV we think it's a the best TV since sliced bread. We have eight people in our family and it's used for all types of things and our children haven't had one complain about it even our grown children and we have six. Thank you so much for this opportunity.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Jul 23, 2020
Reviewer name: BelleElaine
4 out of 5 stars
4 out of 5 stars review

Great Tv

[This review was collected as part of a promotion.] Absolutely love this for my den. The whole family has made their way into being in there more often then with the other televisions. The smart TV aspect is flawless, and despite the remote have small buttons, it is very intuitive.

Review from The Insiders
Helpful?3STAXRT0NDXF13883163940
Oct 21, 2020
Reviewer name: Andy
5 out of 5 stars
5 out of 5 stars review

Best Purchase

[This review was collected as part of a promotion.] I have a big open floor plan and I previously had a 55 inch Samsung curve on the wall. I wanted something to really compensate for the space while meeting all my viewing needs. I got this one because it was best overall in reviews and so far I love it and cannot wait to host game nights and movie nights.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Sep 15, 2020
Reviewer name: NaeBaeX
5 out of 5 stars
5 out of 5 stars review

Love love love

[This review was collected as part of a promotion.] I love my Samsung tv. I use it for gaming and Netflix mostly , it also comes with its own channels which I thought was pretty cool . Picture quality was the best I saw of all the brands and I now know to stick with Samsung if I want quality.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
Mar 3, 2022
Reviewer name: Chris
1 out of 5 stars
1 out of 5 stars review

Samsung has let me down

i have always enjoyed all samsung tv just bought this tv tu 7000, i only use it to play video game not much and one day i tried turning it on. the tv wouldnt turn back on very disappointed as i have always been a samsung fanatic it has slightly crushed me. i tried getting my tv fix, i did not care if i would pay for the service but than at again to fix a tv it felt like we where doing a disservice to them. i wish i would be able to be helped better.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
reply from Samsung Brand Ambassador

Chris: Thank you for purchasing the Samsung TU7000 TV and for bringing your concerns to our attention. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you wish to check the status of your case or need any further assistance, please contact us again and reference your last service ticket number. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. ~ Samsung Advisor

Jul 27, 2022
Reviewer name: JWGateway
4 out of 5 stars
4 out of 5 stars review

Excellent 43"

[This review was collected as part of a promotion.] This unit replaced an older HD tv that had very dark scenes. The Samsung is much brighter and has much more defined /contrast in image. Minor problem is Ocasionaly turns on by itself. Solved (we believe) by turning the tv off with the Samsung remote as opposed to the cable box remote. Also lots of options as to Samsung channels available when connected to the internet.

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940
May 23, 2022
Reviewer name: Hate2shop
5 out of 5 stars
5 out of 5 stars review

Reliable tv

[This review was collected as part of a promotion.] My old tv was giving me a headache still worked but I guess the lights start going out Got two of the Samsung tvs great picture and no more headaches I have had them for awhile never had any problems with them

Review from Samsung US
Helpful?3STAXRT0NDXF13883163940