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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 81-90 of 1,591 reviews
Sep 1, 2021
Reviewer name: Joan aka GG
1 out of 5 stars
1 out of 5 stars review

I didn't ask for these!

I bought the for M & W underwear and it was a tad bulky but it worked, it didn't feel like it wanted to cut me in half. Wish I had read the reviews before I reached a point of having to order. I live in Assisted Living, can no longer drive and counted on Sam's to make part of my new "life?" a bit easier. I had used many brands before trying Sams and I wish I was still using them. These leak, a lot, I'm a plus size so because you made them smaller not only do they leak they are uncomfortable and you didn't make a comparable size. I know you sold them a lot because you were out of them quite often so I learned to always keep a months extra on hand. Yes tey are nicer looking, however I don't show my underwear to many people so it really didn't matter. They are smoother but because they are also tighter and thinner they dig in. I don't know about anyone else's feeling about the matter but I would rather have the old bulky ones or new ones of equal absorbing ability and size and pay a little more, I'm pretty sure most of us with this problem wouldn't quit Members Mark if the price increase was a fair one. Shoppers are loyal people and we expect our favorite stores to remember that and at least play fair. Maybe you should have asked some of us up front how we felt instead of a bunch of you who don't even have this problem made it for us. It's expensive, sometimes humiliating and causes some changes to be made in our lives.. Sam would have thought about his customers first but I guess the boys have just gotten too big to take that into consideration. Stay Safe, God Bless

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Joan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 28, 2021
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Mrs.

Member's mark total protection underwear xl. Why would you change a product that worked? From My perspective it was a product that you had difficulty keeping in stock. So obviously it was a good selling product. The new members mark xl disposable underwear are now too small and is not absorbent at all. Cheaply and poorly redesigned. It is a real shame when something that worked was changed to save money producing. I am sure it will be a major money loss for Sam's club in the long term. I will gladly pay more money for the assurance of a total protection underwear. Tena will be my go to for Positive Total Protection Disposable Underwear.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Mar 24, 2023
Reviewer name: Barbie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not quite what I expected

I am not as satisfied, as other customers are with this product. I found the protection disappointing compared to other brands. I do not like the fit. I do like the material on my sensitive skin, I am most appreciative. The other feature I like is the price compared to other brands. I may have to stay with this brand, although it does not meet all my needs.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Barbie. We are sorry to hear about your experience with leakage and fit as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more information. We look forward to hearing from you.

Sep 14, 2021
Reviewer name: FILMcritic
1 out of 5 stars
1 out of 5 stars review

MM female disposable briefs

I have always purchased MM briefs for my 106 yr old mother. When I saw the changed box and additional sizes, I followed the sizing chart and she fit into the "Small " category. I purchased 2 boxes. I was totally disappointed to find that they were too small for her frail frame and ripped as I tried to put them on. The quality is terrible and the absorbency is not what it used to be. I will be returning the unused product and buying at BJ's in the future.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 3, 2021
Reviewer name: Stellax1
1 out of 5 stars
1 out of 5 stars review

Bad Design 1 star is to much

This is one of the worst decisions Sam's Member Mark has made. These are horrible, I wouldn't recommend them as they leak horrible. I feel horrible for my loved one who has no choice but to use them. You really should rethink this decision, or go back to drawing board

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Evening. We appreciate you contacting us. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Mar 3, 2023
Reviewer name: JD
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect fit for Mother In Law

Perfect for mother in law. They aren't carrying them in the store any longer but I was able to order on line, they came very quickly. She has been wearing them for a few years so we didn't want to change brands, so happy we found them online. Affordable.

Helpful?5GU7CLX9CFHV13881114383
Nov 1, 2021
Reviewer name: Sis
1 out of 5 stars
1 out of 5 stars review

inferior product

These pads are horrible, they leak. I had a very embarrasing accident wearing this product. This has never happened before with the previous brand sold at Sams. They were bigger, thicker and much more absorbent. I will not be purchasing this product again.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Oct 1, 2021
Reviewer name: Louise
2 out of 5 stars
2 out of 5 stars review

How does this receive a 4 star review

I bought a package of the Members Mark Underwear for Women today in the local Sam's. After reading the reviews I wondered how they were given a 4 star review when every review I read was negative. I did not like these nearly as much as what I have been buying. They don't work nearly as well so when this package is used up, will go back to the product I have been buying. Very disappointing! Members Mark products have always been very good but the mark was missed on this product. I'm not calling customer service -- they don't care so will be a customer who falls between the cracks. You should listen to your customers who use these products and take responsibility for admitting you made a mistake and new and "improved" isn't always the best.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 18, 2021
Reviewer name: JO
1 out of 5 stars
1 out of 5 stars review

Just increase the price

I am really disappointed in the change of this product. These diapers are poorly made and have poor absorption compared to the ones we have I been buying for years. Have you no mercy on caregivers? The leaking, the frequent changes and more importantly the skin integrity of the patient. Just increase the price instead of making an inferior product.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning JO. We are sorry to hear about your experience with leakage as we want our underwear to perform their best . We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 13, 2021
Reviewer name: Angie
1 out of 5 stars
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.