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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 91-100 of 1,591 reviews
Jul 4, 2021
Reviewer name: Fluffy4555
1 out of 5 stars
1 out of 5 stars review

Sizing has shifted to a smaller size!!!

I bought one case online as usual. It was almost like trying to put an undersized girdle on. Now I have a case that are too small and having to wait on my next order. I just hope the FedEx delivery person will leave them on the rear covered deck instead of hiding them between vehicles in the drive - even in the rain. I am disabled and sometimes cannot walk that far to look for my order.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jul 15, 2021
Reviewer name: Pam
1 out of 5 stars
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 27, 2021
Reviewer name: Dissatisfied Member
1 out of 5 stars
1 out of 5 stars review

Poor excuse for an "upgrade"

Having purchased Member's Mark Disposable Underwear for several years for an older female family member, the old product was thick, absorbent, fit correctly, and "did the job". While the new product may look more like Women's underwear, looks are deceiving. The new product does not fit the same (way too small), are neither thick nor absorbent, and DO NOT "do the job". The "upgrades" are not upgrades: they're simply a manufacturer's way of attempting to save money in production. Sam's Club members deserve better, so please return to the previous product because, from other reviews, the new ones are clearly unsatisfactory.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon! We are sorry for your disappointment with the fit of the underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 4, 2021
Reviewer name: chefie
2 out of 5 stars
2 out of 5 stars review

Too small

They changed the sizes. Now I have to get a XL and not a L. They said it was a repackage. Now just a marketing ploy. They wanted to put less in the package. Also they now leak and they are still almost to small. This is ridiculous and they knows what it going on. Less quality less material.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon Chefie. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbsThe new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs.If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 19, 2021
Reviewer name: sis
1 out of 5 stars
1 out of 5 stars review

They are PADS in paper PANTS!!!!!

What the heck have you done, this is a big big mistake. they are pads in paper pants!!!!! Please go back to the other ones, these new ones are not for bladder and bowel issues. never once did I come home from being out to wet pants (and not the paper ones). this new design a horrible ideal they are not for incontinence they are for menstrual cycles I mean really just look at the PAD, (YES ITS A PAD) as now I always have wet pants not just the diaper but my pants are soaked before I can get to use a restroom. IT'S A PAD NOT ADULT DIAPERS CALL IT WHAT IT IS!!!!!!! no since in contacting customer service they never ever do anything anywhere. the public is who hears what your saying and the public DO NOT LIKE THESE TYPE OF PADS FOR INCONTANCE, THESE ARE MORE FOR A LITTLE LEAK, A DRIP, NOT A FULL BLOWN BLADDER ISSUE. WE DID DIAPERS NOT PADS!!!! VERY UNHAPPY LIKE A LOT OF US ARE AND WILL BE LOOKING ELSE WHERE AFTER 5 YEARS AND A GREAT PRODUCT NOW GONE. BRING THEM BACK AND ILL BE BACK. IM MAD!!!!!!!!!!

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information. We look forward to hearing from you.

Apr 21, 2025
Reviewer name: PammyPoo
5 out of 5 stars
5 out of 5 stars review

Important READ

I have been using these XL for about 5 years or more. At first I thought they worked excellent, but as time went on they started leaking down both the insides of my legs. I kept wearing them even though they barely fit me.. I went from 280 lbd to 362 lbs over time and decided to try XXL. They worked much better but were kinda big (Stretchy) Since then I have lost 60 lbs 305 now, and while they fit good, still leak down insides of legs. MY ASSESSMENT AFTER YEARS: When you gain a bunch of weight, it makes it very hard for them to fit in all areas of your body. I do believe as I lose the next 60 lbs ( on mounjaro for diabetes) they will work perfectly as they once did before all the weight gain. At one point I was 240 lbs and they fit right between my legs and did not leak!! ALL THE WEIGHT GAIN, CANT BLAME THE PRODUCT!!! :O)

Helpful?5GU7CLX9CFHV13881114383
Jul 12, 2021
Reviewer name: Jan
2 out of 5 stars
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Jun 17, 2021
Reviewer name: grandmoot25
1 out of 5 stars
1 out of 5 stars review

Not liking the new sizing

I have always bought the Member's Mark for my 91 year old mother. The size use to be S-M. They were easy for her to put on herself. I bought a medium and she struggles to pull them up. They are quite a bit smaller then the old ones. They look really small. I truly don't think they would fit a person the size they say they would. Why do companies always change things.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon and thank you for your feedback. Our apologies to your mother. I recommend for her to try the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Oct 16, 2021
Reviewer name: jn
1 out of 5 stars
1 out of 5 stars review

Design changes are just as bad as everyone says.

Just as all the other reviews state, I've been purchasing Member's Mark underwear for my Mom for some time without any problems. Almost immediately after starting this new box, we've had issues with leaks, spills, and discomfort because they are too thin and run too tight for her now. Sam's Club was very good about refunding the cost to us for these, but clearly, we cannot buy them in the future until they are changed again.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage and fit as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 16, 2023
Reviewer name: Karen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best total protection underwear you can find.

These are the best. I have tried so many others. These actually hold more and have had no leaking. They are the most absorbent. Any other brand is worthless. No embarrassing leakage. Very comfortable to wear. Definitely recommend this product. The best you can find.

Helpful?5GU7CLX9CFHV13881114383