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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 101-110 of 1,591 reviews
Mar 8, 2022
Reviewer name: TrulyTx
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Focus on work NOT leaks

I was hesitant to use this product as I am a larger woman. 286 lbs 5'3" with wide hips. The XL fit perfectly with enough stretch to feel comfortable. I was getting to the point where xl pads with the heaviest absorbency were not enough at times due to leakage on sides. That is not the case with these. I also have heavy menstrual periods due to premenopause which would cause leakage at night. These are perfect for that purpose as well. I am now worry free during work meetings and can focus on work instead of being distracted by potential embarrassment of leakage.

Helpful?5GU7CLX9CFHV13881114383
Sep 2, 2021
Reviewer name: Barbie
1 out of 5 stars
1 out of 5 stars review

Not a good change Sam’s Club!

It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 15, 2021
Reviewer name: Red
1 out of 5 stars
1 out of 5 stars review

Too cheaply made.

I have been using members mark for a long time and they were great before the product was resized to something smaller and had diminished absorbency. I course the price didn't change. Now I have to find a new product to take care of my incontinence issues. Not a good decision Members Mark

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Red and thank you for your loyalty to our Members Mark Protective Underwear. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you.

Nov 22, 2021
Reviewer name: Verna2198
1 out of 5 stars
1 out of 5 stars review

Terrible Fit

I do not know who designed these but it could not have been someone who would wear them. When I first saw them I was really excited when I saw the price. BUT why would someone design these as to where I feel like I am wearing a thong? I even had someone else try them on and asked their opinion the6 say the same thing. I am almost 70 years old and not comfortable as all

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Hi Verna! Thank you for reaching out. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Dec 13, 2021
Reviewer name: ds
1 out of 5 stars
1 out of 5 stars review

used to be good

Please do not fall for the promotional reviews. They changed these undies recently and now they fit like a thong. They used to be perfect, not sure why they redid these and put no fabric on the behind. They honestly look just like wearing thong underwear. Please change back

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning and thank you for taking the time to give us your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 8, 2021
Reviewer name: Sharon
1 out of 5 stars
1 out of 5 stars review

one star is to much

Poor fit, the Large actually is 6 " smaller than the old one. The extra large is bigger/ I am so disappointed.. Why did you have to change a product that worked and fit so well. I am at a loss to know what to do because I relied on these to be available.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Hi Sharon. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 15, 2021
Reviewer name: wonders
1 out of 5 stars
1 out of 5 stars review

Too THIN,POOR QUALITY

I purchased these at SAM'S because they didn't have Membersmark Unisex Size XL,which I wanted! BIG MISTAKE!!! These are So THIN, Poor Quality and NOT worth the MONEY. NOW I will Have to Order from some Company online, rather than run up the street one block to SAM'S.I am so Disappointed! WCager

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Evening and thank you for contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jul 3, 2021
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

changes are terrible

Members Mark were perfect brand of diapers for my mother and I recently noticed the box changed so I only got one box this time and am very disappointed. The large size is now too tight on her and they have less protection. Please go back to the old ones.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon Mike. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Aug 31, 2021
Reviewer name: locust tree
1 out of 5 stars
1 out of 5 stars review

leaks! terrible.

Not as thick nor as absorbent as the Total Protection underwear it replaces. I tried “going up a size “ as they suggested, but it doesn’t help. It’s just not as absorbent! Very dissatisfied with this product. Please bring back the Total Protection

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 5, 2024
Reviewer name: popeyes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great fit

I have ulcerative colitis and its progressed to the point I need more protection than pads. I have tried numerous brands trying to find the one that fits my needs including a good price. Members Mark is my choice, great fit, great protection and a great price.

Helpful?5GU7CLX9CFHV13881114383