Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size forMember photos









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Not Totally...But Okay
I bought these in June thinking that bulk would do better than an online brand. For me, the need is due to the side effects of surgery. These are not highly absorbent or total protection. Unfortunately, as soon as I realize that I have to go and I begin to move, my bladder releases. What I noticed is that when I can't move fast enough, and I'm still on my back in bed, urine leaks through. My bed pads have saved me a few times, but not often. Also, once I'm standing, if I don't make it to the bathroom, I noticed that urine leaks down my legs. These haven't been the most pleasant experience, but at least I know. I get the concept of being discreet, but the padding isn't as thick as I need it to be to keep me accident free. Moreover, because of the slimmer design, I can't keep them on when I have a slight accident. I'm already more than half through the pack, so I'll likely have to go back to the other brand. I'd recommend this product for light accidents, but not overnight or for someone who has a difficult time getting to the restroom without the possibility of leaking.
Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We are happy to assist and promise to refund or replace any item you find unsatisfactory
New design bad
I have been using these for several years but the new design is not a good one. Much too tight and do not cover butt cheeks, feels more like a bikini (which I don't like). Way too prone to leakage. I have found a different kind that work better and cover better. I'm not a small woman but the XXL were too large for me before WHEN I could get them. But might be better IF I could get them. Won't be getting them anymore.
Good afternoon and thank you for your loyal patronage. The Member's Mark Unisex XXL Underwear is offered online. But, please call our customer service line at 888-301-0332 with any other questions or feedback.
LEAKS!
Great price BUT.. the crotch is cut in a rectangle, no taper to accommodate the contour of the crotch, resulting in a wadding and bunching that allows leakage onto the bedding. Sorry, with all the high reviews I thought it would be a winner. Just does not work for us.
Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.
Horrible product
I bought these for my 85yr old mother in law. I followed the size quide and it said she would wear a small. Took these home and waisted at least 5 trying to get them pulled up on her. They ripped every time. I was very disappointed and returned them. I will go back to buying the Walmart brand that I know fits and won't tear every time we put one on.
Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.
Poor excuse for an "upgrade"
Having purchased Member's Mark Disposable Underwear for several years for an older female family member, the old product was thick, absorbent, fit correctly, and "did the job". While the new product may look more like Women's underwear, looks are deceiving. The new product does not fit the same (way too small), are neither thick nor absorbent, and DO NOT "do the job". The "upgrades" are not upgrades: they're simply a manufacturer's way of attempting to save money in production. Sam's Club members deserve better, so please return to the previous product because, from other reviews, the new ones are clearly unsatisfactory.
Good Afternoon! We are sorry for your disappointment with the fit of the underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
Not worth buying
These aren’t worth buying since they changed from the unisex ones. They don’t work for me anymore. I’ve bought these for years and they were great! I tried Depends and they didn’t work for me either. Does anyone have any suggestions on what works? Thanks!
Good morning and thank you for your loyal patronage. The unisex underwear has been discontinued. But, please call our customer service line at 888-301-0332. They might be able to reach out to the manufacturer for other options.
inferior product
These pads are horrible, they leak. I had a very embarrasing accident wearing this product. This has never happened before with the previous brand sold at Sams. They were bigger, thicker and much more absorbent. I will not be purchasing this product again.
Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.
Not a good change Sam’s Club!
It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.
Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
New sizing is a joke
I weigh under 100 pounds and size small is way too small. When you pull it out of the package it looks like underwear for a 10 year old girl. It does not even stretch all that much. I think they measured doll sizes. I don't know how they can show curvy women in the pictures when in reality if you have a butt, good luck pulling up this underwear. I don't know how they came up with the sizes or why they changed them. Was the point to make women feel like they should buy bigger sizes or feel bad about their bodies? A waste of money.
Good Afternoon SJ. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.
Worst Member's Mark Women's Underwear
The explanation you provide is unacceptable about a better design. Just not true for those wearing the previous design women's underwear. What were your designer's thinking? The previous color was so much better. If this is an attempt to cut cost, it is not worth it to lose customers. The COST of this underwear is not cheap, and the dye used concerns me. It appears CHEAP, and THEY ARE UNCOMFORTABLE>This new design is not what works for my family member. I will not buy anymore until you have, at least, gone back to the old design abd/or a better design, which had a great fit. These are not comfortable, AT ALL. The underwear should fit like a brief, not like a thong. LIKE THE BEIGE COLOR which blends in better.
Good Morning! Thank you for your helpful feedback. In order to understand more and help with other size options, it would be helpful if you could reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your family member.