Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,476 ratings1,566 reviews

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Showing 281-290 of 1,566 reviews

Oct 2, 2021

JustMe

1 out of 5 stars review

Sam's Club - These are HORRIBLE!

Not only is the sizing horrible on these (Small seems to be made for a Size 0 person), but they hold next to nothing ... might be ok for drips, but that's about it. Forget wearing them to bed if you have night issues as you'll wake up soaking. Years ago Member's Mark had a great product. For some reason they switched it out to a product that was "ok", but less efficient in doing the job. This new one is an absolute NO GO!

Helpful?

reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 15, 2021

wonders

1 out of 5 stars review

Too THIN,POOR QUALITY

I purchased these at SAM'S because they didn't have Membersmark Unisex Size XL,which I wanted! BIG MISTAKE!!! These are So THIN, Poor Quality and NOT worth the MONEY. NOW I will Have to Order from some Company online, rather than run up the street one block to SAM'S.I am so Disappointed! WCager

Helpful?

reply from Consumer Relations

Good Evening and thank you for contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

May 18, 2022

1 out of 5 stars review

New sizing is a joke

I weigh under 100 pounds and size small is way too small. When you pull it out of the package it looks like underwear for a 10 year old girl. It does not even stretch all that much. I think they measured doll sizes. I don't know how they can show curvy women in the pictures when in reality if you have a butt, good luck pulling up this underwear. I don't know how they came up with the sizes or why they changed them. Was the point to make women feel like they should buy bigger sizes or feel bad about their bodies? A waste of money.

Helpful?

reply from Consumer Relations

Good Afternoon SJ. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jun 17, 2021

grandmoot25

1 out of 5 stars review

Not liking the new sizing

I have always bought the Member's Mark for my 91 year old mother. The size use to be S-M. They were easy for her to put on herself. I bought a medium and she struggles to pull them up. They are quite a bit smaller then the old ones. They look really small. I truly don't think they would fit a person the size they say they would. Why do companies always change things.

Helpful?

reply from Consumer Relations

Good Afternoon and thank you for your feedback. Our apologies to your mother. I recommend for her to try the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Oct 16, 2021

1 out of 5 stars review

Design changes are just as bad as everyone says.

Just as all the other reviews state, I've been purchasing Member's Mark underwear for my Mom for some time without any problems. Almost immediately after starting this new box, we've had issues with leaks, spills, and discomfort because they are too thin and run too tight for her now. Sam's Club was very good about refunding the cost to us for these, but clearly, we cannot buy them in the future until they are changed again.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage and fit as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Nov 1, 2021

Sis

1 out of 5 stars review

inferior product

These pads are horrible, they leak. I had a very embarrasing accident wearing this product. This has never happened before with the previous brand sold at Sams. They were bigger, thicker and much more absorbent. I will not be purchasing this product again.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 2, 2021

Barbie

1 out of 5 stars review

Not a good change Sam’s Club!

It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.

Helpful?

reply from Consumer Relations

Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 3, 2021

Nicole

1 out of 5 stars review

why did you change the sizing?

I am very disappointed in this new product! I have tried every other product and the old style worked perfect! The new style is to tight! Why do you feel the need to change things and make life harder on caretakers! Is there any chance that you will change back? I would have given this product no stars but it wouldn’t let me!

Helpful?

reply from Consumer Relations

Hi Nicole. We appreciate your feedback. Member’s Mark has upgraded the design of the Protective underwear to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs The new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs. If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jan 21, 2024

Rebelmom73

1 out of 5 stars review

Verified Purchase

Briefs were marked wrong

I purchased these in extra large (at least the was what the box said). When I opened the box they large. They were smaller than an extra large because they were tight. The previous box was the same way and I just thought he picked up the wrong size. From now on I will purchase them at the store and make someone who works there before I make the purchase.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 13, 2021

Angie

1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?

reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.