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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 161-170 of 1,591 reviews
Nov 5, 2021
Reviewer name: ClubShopper4
1 out of 5 stars
1 out of 5 stars review

Run VERY small!

Bought these for my mother-in-law because they were a good deal cheaper than Depends. I "usually" like Members Mark products but these do not cut it! According to my MIL, these don't even cover her butt they're so small. Guess it wasn't cheaper!

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Nov 15, 2021
Reviewer name: Neil
1 out of 5 stars
1 out of 5 stars review

Update is no good

The updated product is a poor fit, and very uncomfortable. It feels rough, hard and chafes. I will be returning the box and forced to switch to the much more expensive name brand since I cannot use this.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Neil. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Apr 12, 2023
Reviewer name: RCP
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So Far, So Good . . .

More absorbent material than the name brand Ive been using for years that changed!!! I will have to wait until I order more to know IF this product changes the amount of material they use to soak up leakages.

Helpful?5GU7CLX9CFHV13881114383
Sep 2, 2021
Reviewer name: Unsatisfied
1 out of 5 stars
1 out of 5 stars review

Bad choice

Poorly made, uncomfortable design feel like wearing a thong. The pad is thinner and non absorbent leaks. I returned these, would rather pay more than being embarrassed in public

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 26, 2021
Reviewer name: jerry
1 out of 5 stars
1 out of 5 stars review

NOT Mediums

These are NOT mediums. They are SMALL size. If you have a 31 inch waist, they will be very very tight. Any bigger waist, good luck. The old ones were actually mediums. I'll be looking elsewhere next time.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 18, 2021
Reviewer name: AH808
1 out of 5 stars
1 out of 5 stars review

Sized too small!

I used to buy the S/M underwear, so when this new item came out, I got the M just to be safe. However, it is still too tight! Sizing is MUCH smaller than previous and the padding portion is baggy.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 23, 2021
Reviewer name: Grandma Sparrow
2 out of 5 stars
2 out of 5 stars review

More coverage on the backside!

I like the softness of these but the medium fits like a small. There isn't enough coverage of the backside. I know there are others with the same problem I'm sure. Reconstruct the backside and the size.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. Thank you for your helpful feedback. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Oct 13, 2023
Reviewer name: Havanese
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

3 1/2 stars could’ve been five stars

I wanted to give this item a 3 1/2 stars, but there was no way to do it. The reason I did not get five stars is because they see at does not hold as much urine as I was expecting. Otherwise, this is a big product, very comfortable.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback Havanese. We will certainly pass this along. If you have any other questions or concerns, don't hesitate to contact us at 888-301-0332. We are happy to listen and help!

Jul 9, 2021
Reviewer name: KY
1 out of 5 stars
1 out of 5 stars review

Sizes are wrong

My mom wears size 4 and weighs 100 pounds. The Small or Medium did not fit (too small). In addition, the new material does not stretch. These new underwear or made for small girls, not adult women.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon KY! Thank you for your feedback. The new Women’s Medium should fit waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mom.

Nov 5, 2021
Reviewer name: Sandra 39
1 out of 5 stars
1 out of 5 stars review

Size is not the same!

I have bought this for a long time now, however the last box I bought in size large I thought I gained 10 lbs!! They were so tight around my waist they rolled down to the middle of my stomach. Why oh why did you change them?

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Hi Sandra! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.