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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 171-180 of 1,591 reviews
Jul 25, 2021
Reviewer name: Gaby
2 out of 5 stars
2 out of 5 stars review

First time buyer...will not buy again

I purchased these for my mom based on the almost five stars rating. My mistake was not reading the recent reviews. They are way too small, not what she expected. Will go back to Tena or some of the other brands. Will return them tomorrow.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Hi Gaby. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jun 20, 2022
Reviewer name: Lola
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Sizing runs small, but still like them

My mom likes them and these are barely noticeable under clothing. She normally wears a small, but these were snug pulling them up. My next order will be a medium.

Helpful?5GU7CLX9CFHV13881114383
Aug 21, 2021
Reviewer name: Daughter
1 out of 5 stars
1 out of 5 stars review

underwear

This runs much smaller than the previous brand and leaks. Not even in the same class as the previous brand will have to find a new brand for my mother

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback and our apologies for the leakage issues. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Dec 3, 2023
Reviewer name: TCNETN
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A great help for me as a caregiver to my wife.

I use these for my wife who has dementia. They do a great job of containing her bowel movements. She does go to urinate, but on ocassion she pees in this underwear, and they contain a lot of liquid without leaking.

Helpful?5GU7CLX9CFHV13881114383
Oct 13, 2021
Reviewer name: Nels
2 out of 5 stars
2 out of 5 stars review

Not satisfied with newer design

The quality and the sizing have deteriorated considerably. I have been buying these for for my wife for several years and she is now very disappointed.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Nels. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 25, 2021
Reviewer name: Smiley
3 out of 5 stars
3 out of 5 stars review

Not the same as bought before

I bought this and have been buying the same size for my mom that weights 80 pounds but the size small this time was way to small don't know why the product size has changed was not able to use them

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. Thank you for your feedback. I recommend trying the new Women’s Medium. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

May 7, 2025
Reviewer name: Arty D
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Dry, but a little tight at times.

They do the job well. However, the fit is inconsistent. Some fit fine, while others seem to be a little snug. We may try the next size up when more are needed.

Helpful?5GU7CLX9CFHV13881114383
Dec 16, 2021
Reviewer name: Iowan
2 out of 5 stars
2 out of 5 stars review

New Not good!!

I bought for my mother, and she loved the old sizing, these are NOT good. L is too tight to pull up, XL is too big! Please bring the old sizing back! Thanks

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 4, 2021
Reviewer name: BJ
1 out of 5 stars
1 out of 5 stars review

Would never buy again

I normally use Tena, but these were much cheaper. They fit like high ruse underwear. They were not very absorbent. If I start to leak it runs over the sides and down my legs. Wasted my money. Back to Tena…

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning BJ. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 2, 2021
Reviewer name: Unsatisfied
1 out of 5 stars
1 out of 5 stars review

Bad choice

Poorly made, uncomfortable design feel like wearing a thong. The pad is thinner and non absorbent leaks. I returned these, would rather pay more than being embarrassed in public

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.