Hi,<br /><br />We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo&#64;arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.<br /><br />Best regards,<br />Arlo Team

Hi Dawn Sirch,Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.We appreciate your patience and understanding.Best regards,Arlo Team

Hi Robert Morris,<br /><br />Thank you for sharing your review. The Arlo Pro 5 can connect to any 2.4 GHz or 5 GHz network. We want to learn more about the connection concerns you mentioned above. Please contact our support team so they can help address your concerns and provide assistance by navigating to Settings &gt; Support within the Arlo app to explore the support options available.<br /><br />We appreciate your patience and understanding.<br /><br />Best regards,<br />Arlo Team