We believe in providing you with quality products, so when we heard that you were not happy with the LG Top Load Washer, we became very concerned. We'd love to look further in order to rectify any issue you may be having. So, please send us a direct message via Facebook or Twitter using the hashtag @LGUSSupport, and include the model and serial numbers of the washer. ~Rita

Hey there. Thank you for taking your time in leaving us a review on your 4.1 cu. ft. Top Load Washer with 4-Way Agitator® and TurboDrum™ Technology. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony