Hello, Eric. Thank you for sharing your experience with your LG Washer. Your feedback about the wash performance on your top load washer is important—especially when the unit appears well-built but doesn’t meet expectations for cleaning effectiveness. For reference, you can explore LG top load washer cycle settings and performance tips here: https://www.lg.com/us/washers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this wash quality issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hey there. We appreciate your time in leaving us a review regarding your 4.1 cu. ft. Top Load Washer with 4-Way Agitator® and TurboDrum™ Technology. Should you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Anthony

Hello there! Your honest review of your LG washer and dryer is highly appreciated. This helps us understand areas where we can improve our products and services. We understand your concerns regarding the washing performance of your washer, and we empathize with your disappointment. Thank you for choosing LG for your laundry needs. -Cazz