Hi Rachel, this is Mikolaj from DYMO Consumer Care.<br />Thank you for providing us feedback for our LetraTag Black on White Tapes. I am very sorry that our product has not met your expectations.<br /><br />We expect the best from our products and it seems, on this occasion, we have let you down. All feedback is valuable to us and helps us develop ourselves further to provide the best possible consumer service. Tapes for LetraTag device has always been 13 feet; DYMO D1 Office Tapes for LabelManager series are 23 feet. It is possible that the description of the product at the place you have bought it has been incorrect.<br /><br />We are happy to assist in resolving all issues with any of our products. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST. Please use the reference number 30513684. You can also find ‘Contact us’ option under the support tab on the DYMO website.

Hi Lynn. Thank you for contacting us.<br /> <br />We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us, and please be aware that this information will be forwarded to the appropriate department for further review.<br /><br />We will be happy to assist you if you could please reach out to us directly.<br /> <br />Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />DYMO® Consumer Care