My Safe arrived and as I tried to open it for the first time, the door hand just detached and pulled out. I called customer service who assured me it was an unusual occurrence so I am returning for a replacement. Otherwise it appears to be of good build. I also thought the key was an alternative locking option independent of the keypad in case the latter ever failed but it seems to be a additional locking mechanism to the keypad.

Solid, secure safe in home ... providing additional peace of mind with or without home security system. Convenient to place larger items in/out (vs. small safes). Many folks install this at floor level because of its weight. You may find it more ergonomically inviting to use if able to be placed and secured at a higher (viewing/access) height. Also, definitely keep to timely battery replacements.

So far I love the safe over all. It's a sound safe with some nice accessories. I didn't care for the shelves and inner design at first but it grew on me. I like the shelves a lot since they are raised on the sides. Perfect for holding documents or weapons with in with out having to worry too much about them falling off. Their is a safe like shelf as well which I like a lot since it prevents guns and contents from falling out and banging about in case the safe falls from a flood or accidental drop. I don't like the handle on it. When pulling it back up to lock the safe it would be great to hear a small click or something. If it's not all the way back up, which is easy, then it won't open when you try to reopen it. Don't care for that but with very little practice you get use to it. Second thing I would like is a vault handle instead of the strait handle. Other than that I highly reccomend this safe.

According to the manual, the 5-number factory unlock code will always unlock the safe, even if user codes are entered to supplement it. Therefore, if the factory unlock code is compromised in any way (like with loss or photocopy of the user manual), then security of the safe becomes entirely dependent on access to the physical unlock keys. Better that the user should have the option to retain or replace the factory unlock key when creating a user-defined key.

The size is perfect for my needs. My expectations of this safe is to protect my valuable items and documents from fire. As far as security, I am not counting on it to be "burglar proof" but the extra time it would take to force it open, or use the "tricks" for opening it as seen on "YouTube", would provide the alarm company a "head start" on sending the police.

I bought this safe about 2 weeks ago and so far, really love this safe! Pros: Good size for the money Fireproof & waterproof Interior Light Comes with a trays for easy organization Master code can be changed & secondary code can be added Cons: Light only stays on for about 10-15 seconds Key is only secondary lock - Key WILL NOT OPEN SAFE!! Overall, really love my new safe but really seems useless that the key is only a secondary lock but dont even open the safe! Just better make sure you keep 4 extra AAA's laying around so you can open your safe!

This safe is very heavy. Few would be able to pick it up and carry it away. The locking mechanism appears very secure. Hopefully the electronic keypad would still function after being exposed to high heat. I have a smaller safe on which the top opens, but this one I can stack stuff on top of it and don't have to move it to get into the safe.

Hopefully I will never have to test the features or quality of this safe as I assume it will perform as promised. As for set up and ease of use it was way easier than other products I have used. Specially, the video tutorial was particularly helpful. As an added bonus I was happy to know the company retains records of combinations and key codes if for some reason I lost mine.

I love my new safe. I love the light in the safe, the large drawer for documents, & the smaller drawer to hold the little things. The digital combination is great, too. It's easy to open & close the safe once you enter the code. I definitely recommend this safe to anyone.

Nice, heavy unit with great finish. The directions were easy to follow, with the on-line video or the instruction manual - so initial setup was fast. I like that there is a factory default code, and keyboard lockout keys, plus when you register the safe, all your information is backed up. Just in case you forget your combination. It includes bolt down hardware, although I can't imagine anyone getting this thing out of the house very easily. Well over 100 slippery pounds.The interior is all available for storage. There is a shelf and a file drawer, both of which can be configured at many different levels. The inside of the door offers some nice storage compartments, and the timed interior LED lighting is a great touch. I like the water and fire ratings, which is the main reason I bought it. Like I mentioned in the first sentence, this is a very nicely finished safe - inside and out. Unpacking to done in less than a half hour.