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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,941)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

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Showing 921-930 of 10,372 reviews
Aug 26, 2021
Reviewer name: ben
2 out of 5 stars
2 out of 5 stars review

Great on regular tv but 4k is too dark

Tried all setting and updates and spent time with Samsung to get the picture better, turned off all eco setting and set brightness all the way up and the 4k is still to dark,i know its the tv because our older Sony 4k is much better, we just wanted a bigger tv, will be retuning this tv

Helpful?3V8BU16WBLTL13878902648
Mar 18, 2024
Reviewer name: TVless in NC
1 out of 5 stars
1 out of 5 stars review

Hot Garbage

This TV is trash. It lasted less than 2 years. I purchased it on 4/9/2022. I use to think Samsung was the best until now. It initially started doing some weird blackout splotches in different sections of the tv. We used a workaround by purchasing a fire stick. Then a line went through the tv that would come and go. We couldn't do anything about that. And now it finally died and it's just flickering on and off. Needless to say, this is my last Samsung.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Dec 28, 2022
Reviewer name: Snowman_455
3 out of 5 stars
3 out of 5 stars review

Good tv beside this short life it has.

This model of tv must have defects built into it. This is the second TU7000 we had, each one only lasted two years almost to the day. Both time it was the main panel. We are waiting for yet another tv replacement. It gets costly with the travel time and cost of replacing this television. Once was bad enough but twice in four years, come on Samsung you need better model.

Review from Samsung Canada
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reply from Operations

Hi Snowman_455, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Dec 30, 2022
Reviewer name: Discouraged big time.
1 out of 5 stars
1 out of 5 stars review

Stay away from tu 7000

This is one piece of junk, second time around. Television works for two years and then blank screen and main panel needs to be replaced but cost more then the tv itself. Samsung got me twice in the last 4 years, enough already. Be smart and stay away from this model or better yet stay away from Samsung"…….LG looking really good. One year warranty is a joke with this model

Review from Samsung Canada
Helpful?3V8BU16WBLTL13878902648
reply from Operations

Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Oct 21, 2020
Reviewer name: AG13
1 out of 5 stars
1 out of 5 stars review

Apps go in and out.

[This review was collected as part of a promotion.] The TV has wonderful color, but what is the point of buying a smart tv if the smart features do not work. I couldn't connect with my phone; and, I could not get the apps to work. Finally, one day they just decided to work. During covid a TV is almost essential to get through the day. So sad that I spent so much money for it not to work. I even had support replace the mother board twice.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

AG13: I am very sorry that you experienced issues with your TU7000 TV and required warrant service. I understand your disappointment and frustration. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you continue to have any issues with your TV, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Mar 16, 2023
Reviewer name: SamS
5 out of 5 stars
5 out of 5 stars review

Excellent Viewing Experience

We purchased this television in order to upgrade from a 65 inch to a 75 inch. We moved our smaller TV to another recreation room. This is now our main display TV in the living room of our home. It has very nice sound quality. No sound bar is necessary. The viewing experience is top notch. The TV is capable of displaying the smallest of details in movies and shows. I really enjoy it most for sports. It is basketball season now but I cannot wait until the NFL season starts. The image is adjustable for games, movies and sports. You can alter the level of contrast, tint, aspect ratio and other variables to you liking. Overall it is five stars. I attached it to my wall by myself but I would recommend two people do it for safety reasons.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Nov 20, 2020
Reviewer name: DANNIE FROM THE BLOCK
2 out of 5 stars
2 out of 5 stars review

GREAT PICTURE, FEW MAJOR SNAGS- RETURNED

BOUGHT ABOUT 2 WEEKS AGO OVER LG BC I COULD WATCH HBO MAX. SINCE THEN I HAVE TO RECONNECT THE WIFI (BOX IN THE SAME ROOM AS THE TV BTW), TO THE TV DAILY, WHILE ALL OTHER DEVICES RUN FINE. LASTLY THE SOUND GOES OUT WHILE BINGEING SHOWS, SO I HAVE TO GO BACK TO THE SHOWS MENU AND PICK THE EPISODE AGAIN TO GET SOUND. RETURNING FOR LG.

Helpful?3V8BU16WBLTL13878902648
Nov 10, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Nice Picture Quality!

[This review was collected as part of a promotion.] I have been wanting a new Smart TV for my bedroom so I can enjoy Netflix up there and also hoping to get rid of my cable bill. The TV was very easy to set up. I currently still have my cable and I was actually surprised the TV remote will control my cable box and I didn't have to do anything special to set it up. I love all the options with this and was surprised with the Samsung TV channels too. There's quite a few I enjoy watching. Another feature I like is that it auto adjusts to the lighting in the room so when I turn the light off at night, it adjusts to compensate for the light being off. The remote has all the necessary buttons on it I need to operate it. The only thing I wished it had that it doesn't is a backlight button so I can tell which buttons are which in the dark. I think I got spoiled with that feature on my cable remote. The colors on all the channels is crisp and clear. The sound is good and never has sounded muffled and is always crisp. I am considering purchasing another one for my spare room because it really is a nice quality TV for the cost.

Review from Samsung US
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Oct 21, 2020
Reviewer name: Tony929
1 out of 5 stars
1 out of 5 stars review

Black Screen with no picture - Only 3 months old

[This review was collected as part of a promotion.] For the first 3 months, the product performed flawlessly with a great picture. Now, once the TV is turned on the volume can be heard just like normal but the screen is black. If you look very closely at the screen, you can see a faint outline of what is being displayed on the screen. Overall, very disappointed in this product. Currently working through the warranty process and I am hopeful that Samsung will stand by their product with great customer service and will work to resolve this matter.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

Tony929: I am very sorry that you are experiencing issues with your TU7000 TV and have initiated the warranty process. Should you wish to check the status of your repair/exchange, please contact us and reference your service ticket number. You can reach us via any of the following: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 23, 2021
Reviewer name: shell
2 out of 5 stars
2 out of 5 stars review

Never again

This was my first Samsung tv & will be my last !!! Navigation is horrible, backing out of apps are slow, apps suck & remote is not practical. However I am the type of person that has to find positives in everything . So … the picture quality & sound are pretty good . But I want more then that out of my tv

Helpful?3V8BU16WBLTL13878902648