Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
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Black screen of death.
This is my first bad Samsung TV. I've bought many Samsungs because I like the features they offer but recently I bought a 65” and this 70”, both tvs were lightly used but this on w died after 3 years. This comes as a surprise to me because this tv probably has less than 1k hours of on time. This tv is stuck at a black screen where it cycles on and off all day/ everyday unless i unplug it
Amazing hdtv worth the money
I received this hdtv as a replacement. The TV was very easy to put together out of the box. The set up for user settings was easy and the remote is very easy to use. Connecting to my home Wi-Fi was no problem. The TV is very easy to use. The sound is good I like the picture I'm amazed. The quality of video that I watch is very clear. The fact that I am watching older videos and the quality is still very clear. It is amazing. I would recommend this TV to anybody upgrading from a smaller size or may be changing from one branch to another. I have this in my bedroom, so I watch this a lot when I'm ready to go to bed or at the end of the day.
Samsung 50" Class TU7000 Crystal UHD 4K Smart TV
my new samsung 50 tv is awesome. great picture which adjusts automatically to the room lighting. samsung gives you tons of free content with samsungtv, tubi, and more. browses the internet great and plays videos from the internet great. seamless integration with amazon prime video, netflix, hulu ....
Nice Picture Quality!
[This review was collected as part of a promotion.] I have been wanting a new Smart TV for my bedroom so I can enjoy Netflix up there and also hoping to get rid of my cable bill. The TV was very easy to set up. I currently still have my cable and I was actually surprised the TV remote will control my cable box and I didn't have to do anything special to set it up. I love all the options with this and was surprised with the Samsung TV channels too. There's quite a few I enjoy watching. Another feature I like is that it auto adjusts to the lighting in the room so when I turn the light off at night, it adjusts to compensate for the light being off. The remote has all the necessary buttons on it I need to operate it. The only thing I wished it had that it doesn't is a backlight button so I can tell which buttons are which in the dark. I think I got spoiled with that feature on my cable remote. The colors on all the channels is crisp and clear. The sound is good and never has sounded muffled and is always crisp. I am considering purchasing another one for my spare room because it really is a nice quality TV for the cost.
GREAT PICTURE, FEW MAJOR SNAGS- RETURNED
BOUGHT ABOUT 2 WEEKS AGO OVER LG BC I COULD WATCH HBO MAX. SINCE THEN I HAVE TO RECONNECT THE WIFI (BOX IN THE SAME ROOM AS THE TV BTW), TO THE TV DAILY, WHILE ALL OTHER DEVICES RUN FINE. LASTLY THE SOUND GOES OUT WHILE BINGEING SHOWS, SO I HAVE TO GO BACK TO THE SHOWS MENU AND PICK THE EPISODE AGAIN TO GET SOUND. RETURNING FOR LG.
Very disappointed!!
TV quit working haven't had it two years yet! This is the second time it's quit working. The first time after two or three days, it finally started back, showing a picture . Now the second time around, it's quit working and have spent countless hours, unplugging and plugging and troubleshooting but this time it's not coming back on or working!! do not buy!!!
Broke after 10 days
bought this on 12/12/20 and while watching netflix the tv suddenly turned off. then it started flickering, turning on and off every 10 seconds. i couldn't do anything about it so i am simply just going to return it. the date that it broke was 12/22/20, it only took 10 days to break.
BenC: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly. Please try a few trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Black Screen with no picture - Only 3 months old
[This review was collected as part of a promotion.] For the first 3 months, the product performed flawlessly with a great picture. Now, once the TV is turned on the volume can be heard just like normal but the screen is black. If you look very closely at the screen, you can see a faint outline of what is being displayed on the screen. Overall, very disappointed in this product. Currently working through the warranty process and I am hopeful that Samsung will stand by their product with great customer service and will work to resolve this matter.
Tony929: I am very sorry that you are experiencing issues with your TU7000 TV and have initiated the warranty process. Should you wish to check the status of your repair/exchange, please contact us and reference your service ticket number. You can reach us via any of the following: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
DOESNT WORK WITH ALL DEVICES
my first review was censored. This TV simply doesn't work, XBOX series X and Nintendo have both been a problem for months. I cant give you full details of all the troubleshooting steps I've gone through or this post won't be allowed by Samsung but it has been insane. I am now stuck with a TV that only works with one (Apple TV) of my three devices. HORRIBLE EXPERIENCE BUYERS BEWARE!!!!!!!
Hi Roy G, We are sorry to hear that you are having issues connecting your Samsung TU7000 TV to external devices. Please try the following tips to help connect your external devices. When connecting to external devices, please make sure you enable Input Signal Plus and Anynet+ (HDMI-CEC) on your TV. Anynet+ will control external devices that are connected to your TV with HDMI. Please keep in mind you will not be able to use Anynet+ if this feature is not supported on your receiver. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. If you continue to have issues, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Stay away from tu 7000
This is one piece of junk, second time around. Television works for two years and then blank screen and main panel needs to be replaced but cost more then the tv itself. Samsung got me twice in the last 4 years, enough already. Be smart and stay away from this model or better yet stay away from Samsung"…….LG looking really good. One year warranty is a joke with this model
Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.