Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos









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DON'T BUY
i hate this tv. it keeps losing the tv signal. the cable company came out to make sure it isnt their lines, which it wasnt. only tv in the house that is a samsung and only tv that loses its signal. buyer beware. a good price for a bad tv ends up being a bad price.
Hi, Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Two years and tv died. Sam's wouldn't help.
Now Sam's offer a three year warranty but not two years ago Don't waist your money. Order one on the internet but don't waist you time and money on junk they don't take care of. TV re pp air said it wasn't worth repairing. It would cost more than it was worth. I think he ment it was a piece of junk when it was new. They told me it only had a one year warranty.
Hey Dave, Thank you for letting us know about your TU700D TV no longer working. Please give us a call so we can set up warranty service. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor
In love
[This review was collected as part of a promotion.] I have never owned a tv this large before and I'm so happy I decided to make this jump! I have a small living room but this fits so nicely against the wall! The quality is amazing and the screen is clear and everything looks amazing that we've watched!! We all love it! The best tv I've owned so far!
Amazing picture!
[This review was collected as part of a promotion.] First off this TV Has exceeded my expectations! When originally looking at TV's I thought to my self Samsung is an amazing brand which I soon found the Samsung TU7000 Crystal UHD TV 65". Which I ordered. For the price and being name brand, I couldn't pass it up. When the TV arrived at my house the box was pretty beat up. Which I saw that Samsung has packed the inside perfectly where nothing was damaged. I set up the TV which was pretty easy. The app Smart things was a little tricky as it did freeze during set up. I had to continue the set up through the remote then go back to the app. Now that works fine as well. I like that the TV comes with 2 clips to secure and hide cables and the power cords to the legs/stand on the TV. Now I have the TV set up and connected to the internet. I found the apps are easy to use. It also was easy to comment via WiFi to my network. We have used facebook live, Prime Video, and HBO Go. There is an issue with Prime Video and this Samsung TV. Hoping it gets resolved soon, so to access Prime Video I had to connect my fire stick. Which it worked fine. Now the TV and quality. The picture is amazing! The crystal technology really allows for different shades of colors which gives so much more dimensions. Watching cartoons you can even see the difference! The screen on the TV pretty much takes up the whole front of the tv without having a frame. Making the TV seem bigger. I really enjoy this TV and it exceeds all expectations for the cost! I highly recommend this tv to all my friends!
Great picture quality
[This review was collected as part of a promotion.] The Samsung 65 in crystal UHD TV has such a nice clear picture quality and will adjust as needed to get best screen quality. I do like the legs on this since it gives it a sturdy structure to hold it without the worry of it tipping over. Setup was extremely easy to do which is always a plus for me. I do like that i did not need to download apps since they are already on there. This tv is great for more than watching your favorite shows, this is great for gaming as well as streaming. Im very pleased with the quality and sound.
Full Loaded Mega Smart TV
[This review was collected as part of a promotion.] This is my Second-time owner of Samsung SmartTV. I am always truly impressed Samsung product line, Samsung 2020 TV line was no shortage. This Samsung TU7000 Crystal UHD TV 65” has to a lot offer. For starters, the entire bezel of the TV frame is extremely minimum almost no existent just like today's high-end smartphone! Which allows for a much more immersive view of the 65" 4K vivid HDR display. The first-time set-up and configuration of the TV were easy and straight forwards and even voice activation works immediately to guide you through the already simple process and additionally allows for ease of customization for flexibly! Secondly, out of the box, the SmartTV comes with dozens of ready to use apps and internet streaming services including Samsung TV Plus Store and local channels for free through internet TV with major networks like FOX, USA Today, Popular Mechanics..etc that doesn't require any additional attachments or cable boxes. Which is very convenient such as Prime video is my primary movie and TV streaming app! Thirdly, sound quality is superior, loud, very crisp, and distinct that captures fine details and sounds, creating a much more in-depth TV experience similar to a movie theater! Concluding this review I would highly recommend the Samsung TU7000 Crystal UHD TV 65”.
Do not buy this TV
this tv is garbage. it is flimsy and the screen cracked by simply moving it. stay away from this tv. it is fragile and sansung will not take care ot it. it is physical damage. i have probably moved 20 tvs around in my life and no issues. this one is made of egg shells.
Hi Bigbadwolf81, I am very sorry for the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation. Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Great TV, Horrible User Interface
the tv itself is fantastic. great picture quality. but the user experience is awful. i've been an appletv user for far too long and the remote control, apps and ui are horrific. the most annoying feature is the samsung tv feature which seems to force one of their random channels on you. the built in apps can't be removed. i ended up deleting as many apps as i could and logged out of the samsung features. that seemed to help dumb things down a bit. occasionally the tv says my appletv has powered off, but it hasnt. when you set a sleep timer it doesn't take into account that you have an active stream from the appletv so you have to scramble for the remote.
Russ: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions
Awesome TV
[This review was collected as part of a promotion.] Where to start... The 65 inch Samsung Crystal UHD, has been absolutely amazing. The picture quality is so much better than my outdated tv. Bright and vivid colors really make everything pop! The sound resonates like a movie theater, which in fact has became our home theater. Movies and shows arent the same since this TV. My fiance had no idea I was getting it, he was completely surprised being this was going to our bedroom to replace his outdated one. We had to go with a wall mount to save space instead of a bulky stand. Setup was simple, we love everything about the tv, the hardest part was bringing it up the stairs definitely not a one person deal. The apps on here plus screen mirroring are so neat. Definitely a great buy!
Deeply aggravating
(This review was collected as part of a promotion.) The TV picture is great. The remote that controls it is small, crowded and extremely difficult to use. I don't know how often I've cursed pushing the wrong button which interrupts viewing. If I could replace it with something better I would. As noted above, this key feature of the product is deeply aggravating.
Hi Deep Egg, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!