Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos









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Don't Bother Buying This
this was the most disappointing tv purchase i ever made. it has an auto uhd to game mode for when you connect tge ps4 that was annoying and difficult to navigate turning it on/off. the app the tv suggests you to downloaf doesnt work on iphones. setting up the apps on the smart tv was non existent, as in didnt allow me to log in. i wish samsung made non smart tvs. because i havent had a satisfying samsung smart tv, ever. until samsung provides the choice to buy a non smart tv, i will never buy another samsung product
Skyman: Thank you for sharing your user experience using Game Mode with your TU7000 TV. Your feedback regarding the difficulty of navigation will be shared with our internal teams. The SmartThings app is compatible with iPhones. From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. You must first be logged into your Samsung account. 1) Turn on your TV 2) Open the SmartThings app 3) Tap Add (the plus icon), and then tap Device. 4) Under By device type, tap TV, and then tap Samsung 5) Tap Start, select a location and room, and then tap Next 6) Input the PIN shown on the TV screen into the phone, and tap Done If you are unable to download apps to your TU7000 TV. Please try the following troubleshooting steps: Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps if any. We also suggest you check your internet connection: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions
Cheap but has some big disadvantages
i gave it three stars because of two reasons... first, i it really dark on some pictures, samsung did really bad job on black color. feels like this tv has only one black color. my old hd tv had way better black than tu7000. time after time you start to notice it more and more. so that is really huge minus. second, it doe not two my favorite apps vimeo app and nba app. lg does have both by the way. so it is pretty cheap, but fish i have not saved 200 dollars and bought a tv with better black color and with the apps i need.
David: Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. I am sorry to hear that you are not completely happy with the black levels on your image. There are several image settings you can adjust to your liking. You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions
Disappointed product
terrible product. i am very disappointed, for the cost i pay i have gotten a much lower than expected performance, the main menu interface is very slow, the crystal processor does not give you any different experience than other cheaper brands, its resolution of 4k display is nothing exciting. it is a good product, but for the cost and the brand it should be something special and it is not.
Great TV
I don't understand why people have problems with this TV. If you follow instructions carefully there's NP with it . IT works fine. The moment I got it and connected it with my cable and internet. it worked with np .. even the remote connected with my cable and it worked together with my cable all I use is one remote for everything I dont even have to use the remote that came with my cable. Picture is awesome its go clear. color works great. Sound is great. I connected my Bose system it was even better. I got no green spots like other people did either. I love the TV.
An impressive TV from the brand
[This review was collected as part of a promotion.] It can deliver an excellent picture quality, with saturated colors and exceptional motion handling. The wide color gamut and good peak brightness make highlights in HDR content pop, and the low input lag and FreeSync support are sure to please most gamers. Viewing angles do suffer a bit, but that's to be expected. It performs well in both dark and bright rooms, as the TV is capable of displaying deep, uniform blacks, and has very good reflection handling. Overall, it's a great TV for any use.
Great quality
[This review was collected as part of a promotion.] I was a little weary when purchasing this television based on older reviews. Now I'm so glad I did! This television is huge! The colors are fantastic and the picture quality is just awesome. All of the included apps work great. I haven't had any issues with the color messing up or certain apps not working. I love that it also has some free channels.
Bigger and more focused than I am
[This review was collected as part of a promotion.] This Samsung Crystal UHD TV is totally awesome. It is huge, and the picture is crystal clear. It gets so many stations I think it will take me a month to go through them all. The color is vibrant and alive and the remote, thanks heavens, is easy to use. I, easily, connected and downloaded from my phone, and you can sync each program with your computer, which I needed to do to get cc. Wonderful purchase, thank you Insiders!
Returning and going back to TCL!
I thought I'd make an upgrade from the last 2 TCL tvs I've bought, huge mistake! My original is 8 years old and still going strong, I just wanted a bigger screen. Anyhow, if you have cable or satellite maybe it will be fine, but if you're media streamer you're going to be disappointed! This TV is not even streaming off of Wi-Fi, I have it directly connected to the modem and it still can't stream anything reliably, trying to watch anything via Sling TV is beyond frustrating, it loads whatever is selected maybe 25% of the time. If you do get something to play, it only lasts for maybe 20 minutes before it shuts down and you've got a black screen. Just in the time I've written this I've reset it twice while trying to watch on Sling. I've tried software updates and all the trouble shooting, it's simply the worst purchase I've made in a long time. The TV in the basement (another TCL), on the opposite side of the house, streaming from WI-FI performs better than this! I'm single with a 6 year old and having to get this junk back to the store for return has me irritated beyond belief, now I have to find somebody to help me load it up and unload a replacement.
Very dissapointed with the TV
no voice navigation. remote is very poor. seems like not compatible with voice navigation. general navigation with remote is also not very intuitive. also, tv does not seem to be ready for voice navigation, even though online and support say it is. switching channels and apps is so difficult. only way i would keep it if they send new remote with voice navigation but they refused. i might have to return it.
Hi, donayush, Thank you for your feedback on the TU7000 TV. Please know we are here to help you. The TU7000 does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. To do so, you will need to connect your voice assistant device via the SmartThings App on your phone. If you need more help setting up your Voice Assistant, please reach out to us. Also, let's ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update and then easily update from there if needed. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
LOVING OUR NEW SAMSUNG
[This review was collected as part of a promotion.] Thank you, Samsung we are loving the sleek thin no frame 65" Smart Crystal UHD TV. With so many channels to choose from the Samsung TV plus is the best with its one-click feature. Now we all look forward to more family movie nights. No more multiple remotes and it fits perfect in your hand love the one-touch button for Netflix and Prime. Samsung a quality that can't be beaten.