Hi rubytuesday, Thank you for purchasing the Samsung TU7000 Crystal UHD TV and sharing your experience. I am sorry to see that you are unhappy with this product. So that we can better understand your specific concerns and assist with troubleshooting towards a solution, please contact Samsung Customer Support at 1-800-SAMSUNG. Please also check that you have the latest firmware update on your TV. The latest firmware can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, visit: www.samsung.com/us/support/answer/ANS00062224/ . If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. -Samsung Ambassador

Kenzie: Thank you for choosing the Samsung TU7000 and taking the time to share your experience. To test why your TV is not turning on, you may want to try the following troubleshooting steps: 1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. 2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. 3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control. If your issue persists, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Thank you, LornaK! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi Kenb, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Thank you, Regi! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

GivingReviewsKid: Thank you for your review of the TU7000. We apologize for the picture quality and app issues you experienced. Please make sure that your TV has the latest firmware update. You can find the update at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: www.samsung.com/us/support/answer/ANS00062224/ In addition, Netflix and AirPlay should now be working properly. Please try running them again. If you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you: Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Thank you for choosing Samsung.