Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
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Started bad, got worse
when we set up the tv it had a bright spot on it. we called for service right away instead of returning it because we figured we would give samsung a chance to fix it and track any manufacturing issues they may have. the screen went totaly blank 3 days before service was scheduled to arrive, only a few weeks after purchase. the repair went very well but about once a week we have to unplug the tv because it gets stuck in a mode we cant get out of. here we are 2 months into ownership and we have to power reset the tv. i really do not like the operating system, it seems to get stuck in samsung tv plus or other modes and you can't switch to another mode/app. most recently we had to totaly reprogram it. awesome picture but functionality is a big let down.
Cnyopa: Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with us. I apologize for the unfortunate experience you had in trying to resolve your TV issues and continue to experience problems even after a Service appointment. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Please give us the opportunity to assist you further by contacting Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
A step back for Samsung!
I have three "old" 6000 series TVs and they are fantastic.New UE43TU7002 I've been using for a week and I'm really disappointed. I went through the agony to set up a wi-fi connection and again it doesn't work nicely. I often have to reset the TV to factory settings to make the internet work. Also I hate black corners on a bright screen!
boza: I am very sorry that you are experiencing issues with the connectivity of your TU7000 TV. A new firmware version (1115.5) will soon be released which includes network enhancement. This will be available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Save your money
this tv is impossible to set up. it would not get past the screen where you accept the terms. i tried for 4 hours, gave up and took it all the way back to the store and traded it for a 6 series. no issues with the 6 series at all. set up in 5 minutes. stay away from the 7000 series they have garbage software on them. this is the 4th samsung tv i have purchased. i would give it zero stars.
Chris: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to replace it with a different model. Thank you for being a loyal Samsung customer. Your feedback regarding this model is important to us and will be shared with our internal teams. Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Verified Purchase
Nice!
Great picture
Verified Purchase
Great Value
Great TV for the price!
Verified Purchase
Smart tv
Great value
Nice picture when it works
have had this tv for a week now. nice picture, but having issues with the user interface of the tv. seems like the tv has some major software issues. double checked to make sure everything is up to date before writing this review. hulu and disney plus apps often crash or don't load. having issues connecting to cable box. have spent more time trying to troubleshoot on my own than watching actual tv. just moved from an older samsung model and didn't have any issues. not sure if it is this specific tv or broader issue, but at this point would not recommend this tv.
CHRIS: Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Verified Purchase
Great tv
Excellent picture
Screen is too dark.
the screen is so dark even with the brightness turned all the way up. the mandalorian on disney+, fargo on hulu, and minority report on samsung tv plus are all unwatchable because of how dark the screen is. i've researched this problem and it appears many others have experienced this problem as well, see here: https://eu.community.samsung.com/t5/tv/tu7000-too-dark/td-p/1890701
ChrisM: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Verified Purchase
TV
Great TV for the price