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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,942)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (524)

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Showing 4,731-4,740 of 10,374 reviews
Jun 25, 2020
Reviewer name: Becky
1 out of 5 stars
1 out of 5 stars review

Picture too dark!

this tv is the worst picture ever. it changes every time i turn it on no matter what i put the settings on i can't see dark scenes 100% of the time. very disappointing. we've had a samsung for 25+ years and now i'm questioning whether we should go with a different brand. we are turning this tv back in today, 3 days after receiving it.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

Becky: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Mar 22, 2023
Reviewer name: Zgreen22
1 out of 5 stars
1 out of 5 stars review

AWFUL SETUP!

These TV's are all the same. This one though, makes you not only create an account with Samsung which not to mention takes forever. Then it makes you register your tv to your phone. Makes you accept a million different terms. Takes about 20 minutes. Might not sound like much but given it's more expensive then TCL and VIZIO and takes an extra 20 minutes and just really frustrated you, don't buy Samsung.

Review from Samsung US
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Sep 20, 2021
Reviewer name: Mzcotton
5 out of 5 stars
5 out of 5 stars review

Love my TV!!

[This review was collected as part of a promotion.] I love my TV I use it to stream movies and play games. . I haven't had it long but it's very easy to use. I was also able to link my phone when I can't locate my remote I can use my Samsung smart phone. I think this was a great investment.

Review from Samsung US
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Nov 18, 2021
Reviewer name: Tammi
2 out of 5 stars
2 out of 5 stars review

TV Stop Work After Less Than A Year

things started out fine with the my tv and then it stop working just out the blue. nothing happen, no power outage issue but the tv just stop work. after less than a year the tv should still be working and show a great picture. i'm hoping with the model number and information on the back that samsung can honor the 3-year warranty and i can receive a new tv soon.

Review from Samsung US
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Jun 2, 2022
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

This product has great features.

[This review was collected as part of a promotion.] I use my Tv for streaming, gaming, and movies. I really love the Samsung brand, especially TVs, I had a 32" and now bought a 50". Both allowed me to play my personal library of files when I connect a USB device, and the TV supports/plays various formats. This new 50" comes with Samsung channels which I love. What I don't like about this TV is that sometimes it gets laggy and I have to disconnect it from the power source and connect it back in order for it to start working fine again. Also, I've noticed recently when streaming from Disney+ en 4K UHD that the TV is getting too laggy and dropping some frames.

Review from Samsung US
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Apr 3, 2021
Reviewer name: gsct2020
5 out of 5 stars
5 out of 5 stars review

Excellent quality

[This review was collected as part of a promotion.] The image quality is fantastic. Sure there are more expensive models with better image quality but unless they are side by side youre never going to notice. I play my PS4 through the tv as well and I love the automatic game on sensor to enhance the image. I also love the Tyzen operating system with all the apps and the 100+ free channels of Samsung TV. Its easy to add new apps and update the TV's software. I've had this TV now for 6 months and absolutely love it. I have had no issues or problems with it and would definitely recommend it!

Review from Samsung US
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Oct 25, 2022
Reviewer name: Feenominal1
5 out of 5 stars
5 out of 5 stars review

Best TV I've ever purchased

[This review was collected as part of a promotion.] I have a 65inch in the living room and not only is the picture quality amazing but the sound / volume is great! The colors are vibrant and sharp. My son plays all his games on it, and Samsung tv (app) is great I can find movies that aren't on other platforms. Great job Samsung.

Review from Samsung US
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Sep 15, 2020
Reviewer name: avlover
5 out of 5 stars
5 out of 5 stars review

I love my new Samsung Crystal UHD 58” TV

[This review was collected as part of a promotion.] This tv fits perfectly into the 59” Space I have. It has amazing picture quality, great network connectivity and it's very easy to set up. I like the pre installed apps and also supported apps for download. Overall I give this tv 5 out of 5.

Review from Samsung US
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Jul 27, 2022
Reviewer name: Rickyb01
5 out of 5 stars
5 out of 5 stars review

Great picture at any angle

[This review was collected as part of a promotion.] I love westerns, sports and documentaries also the News. This TV has more free apps that I've ever seen. I am hooked on Samsung TV. That's one of the free apps and it is loaded with channels. For once, I feel like I got my money's worth.

Review from Samsung US
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Oct 26, 2020
Reviewer name: Tankis289
4 out of 5 stars
4 out of 5 stars review

Quality TV at a reasonable price

[This review was collected as part of a promotion.] Pros: great picture Variety of apps (Netflix, Amazon prime, hbo max, etc) Cons: instructions are limited Speakers are rear located, limiting sound quality when mounted

Review from Samsung US
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