Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
+1564 images
It's a television...
this television is great overall... when it's working. today the screen went dark and it's trying to turn itself off and on and the red indicator light flashes. this television is @ two years old and this is the second time with the same failure. it took 2 weeks to get home service repairs last time and it was still under warranty. hopefully, i'll be able to find my purchase receipt and it will be under warranty still. if it isn't, i won't replace it with a samsung.
Hi Dano, Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly. Please try a few troubleshooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in. 4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. The TV will likely need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Good for value
my biggest complaint with this tv is the older remote that comes standard with it. it has too many buttons and it is hard to differentiate between them in the dark. i bought their smart remote and attempted to pair it but apparently the tv can't handle that.
Solomon: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
My Samsung Tv
[This review was collected as part of a promotion.] Tv is really good. Quality of the picture is really good however sometimes it does cause a blur motion effect when I watch things that are a little bit older. Overall a great tv but very fragile. Still highly recommend.
This T.V. is the best T.V. I've owned.
[This review was collected as part of a promotion.] This T.V. has amazing streaming quality, Picture quality, and comes with Samsung T.V. so as long as you have WiFi there is always something to watch. Really like the minimal border, as well as how easy it is to connect to all my other Samsung products.
By far the best picture in any TV I have owned
[This review was collected as part of a promotion.] My family constantly uses this TV for streaming, gaming and music. It has become the center of all media in our home. It has the clearest picture with vivid color and the 4k hdr is phenomenal for gaming.
OK Budget TV
[This review was collected as part of a promotion.] The TV is an OK budget TV. I'm not a fan of the Samsung OS for starters. I've seen a lot of Samsung TVs that the picture looks amazing on but this isn't one of those TVs. The picture is pretty average for UHD 4k. I'd also say that it does this auto dimming when it is showing dark scenes on the TV making it hard to see anything. Maybe it is a setting issue but it's annoying. Overall the TV is fine for the price and size.
Hi Shaunp45, Thank you for sharing your experience with the Samsung TU7000 TV and feedback on the picture quality and auto-dimming. Please know we are here to help you. First, let's make sure you are running the latest software. To do so, head to Settings>Support>Software Update, and you can easily update from there if needed. Next, to adjust the picture: Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: This is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: It is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. For Auto Dimming, please try these steps: Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic/ You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can manually select Minimum Brightness to adjust the minimum screen brightness. Go to: Settings > General > Eco Solution > Ambient Light Detection If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Sound goes in and out!!!
i gave this t.v a 3 star rating because i've only had the t.v a little under 2 years and the sound goes in and out. im disappointed because i read the reviews and seen others said the same thing. the picture is great but the sound doesn't last with this brand.
Smiles: Thank you for purchasing the Samsung TU7000 TV. We appreciate you sharing feedback regarding the sound issues you are experiencing. It could possibly a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay Please know that our 2020 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay. On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung, we hope to hear from you. - Samsung Advisor
Love this TV
[This review was collected as part of a promotion.] I absolutely love this TV! The sound is great and it connects well to wifi. My biggest critiques are: 1) every now and then the screen will blink, but it is very rare and is fixed after turning the tv off and on again. 2) sometimes the apps won't open, but this is easily fixed by holding the power button until the tv turns on again. Otherwise, I have no complaints about it. The picture is beautiful and I love looking at it!
Needs Bluetooth headphone support
I bought two years ago and satisfied with picture & performance. Very disappointed that it won't work with ANY of the 5-6 various earbuds and headphones we have. Sometimes one of us wants to watch that tv while the other needs quiet. Just disappointing. Streaming connectivity very easy, picture acceptable but probably = low price. We needed a tv THAT day so overall not bad.
Great value!
[This review was collected as part of a promotion.] This Crystal UHD has some really nice features for streaming content. The display is also pretty high quality and really shows off for the price tag. Great value overall I think one of the best tv you can buy for this price range. One thing that I wish was better is the connection from the remote to the television. But there is an app that Samsung offers that let's you almost completely replace your remote for an app on your phone.