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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,942)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

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Showing 3,831-3,840 of 10,373 reviews
Jul 4, 2020
Reviewer name: alieannie
3 out of 5 stars
3 out of 5 stars review

Picture Too Dark - can't fix it

this tv has a clear picture and it was a good bargain (provided this issue is fixed). however, watching dark scenes in movies is impossible. i've tried everything from increasing the brightness and turning off the ambient light and eco-controls to following a youtube video about increasing some of the pulse wave modulation controls (that helped a little). the tv feels like it is trying to control every aspect of the environment which it obviously cannot do. this was my first samsung purchase after a sony; i'm pretty disappointed. other minor inconveniences - a remote that is not very intuitive, cludgy app downloading & features that sometimes don't work for whatever reason. this tv is either not quite ready yet or is just being dumped on consumers.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

alieannie: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. To update your software using USB, please check for the latest version on the Samsung website. If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. Here is a link to a step-by-step trouble shooting guide to get you started: https://www.samsung.com/us/support/troubleshooting/TSG01003027/ Additionally, we appreciate your thoughts regarding the remote design and they will be shared with our internal teams. For further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions

Aug 23, 2022
Reviewer name: SteveO
5 out of 5 stars
5 out of 5 stars review

This is a Great TV!

[This review was collected as part of a promotion.] We bought this TV for our church to replace an ancient old Plasma TV. What a difference. The colors are so much more vivid, the picture sharper, the sound better, and the larger size makes viewing for our group events so much better. All these things together make it easier for everyone to see and enjoy our church TV education events, which are mostly DVD presentations, zoom meetings, and other live broadcasts. We love it! It's a great TV.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Apr 29, 2022
Reviewer name: Chupachups3p
5 out of 5 stars
5 out of 5 stars review

Perfect for a Tech freak

(This review was collected as part of a promotion.) Ever since acquired this smart TV, covers pretty much all my needs (wants). Easy to install and setup and top list, WIFI enabled, less cabling. Visually impeccable if you have good channels (4k but hey let's be real, still coax resolution) but internet wise and watching extreme high resolution on 5ghz wifi: makes my skin and eyes freak out - impeccable.

Review from Samsung Canada
Helpful?3V8BU16WBLTL13878902648
reply from Operations

Thank you, Chhupachups3p! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Aug 16, 2021
Reviewer name: Bwilson
5 out of 5 stars
5 out of 5 stars review

Extremely Happy!

i am totally pleased with my new 58" samsung 4k smart tv. the quality of the picture is superb for such a reasonable price and it's east to use. was able to keep my local cable tv and add on hulu and netflix. very sleek look. i would definitely recommend this tv to family and friends!

Review from Samsung US
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Sep 18, 2021
Reviewer name: Purwitt40
4 out of 5 stars
4 out of 5 stars review

Love of the Samsung brand

[This review was collected as part of a promotion.] I watch my TV everyday, I stream on it, with a streaming device, also have cable TV. Gaming is great with kids. The crisp picture quality, is what caught my attention. The sound is amazing, I listen to music on it. The sound is over the top! Clear voice options. And the ability to change certain settings. So many bells and whistles, I am so pleased with this TV. This is my second one, I wanted a nice size due to eyesight problems and put the other one in bedroom. Plus I went bigger this time I am a TV nut. I can't say enough about this TV. Lots of hookups for my other devices. I have a samsung phone, I have a Samsung blu-ray player, a Samsung fridge. I have been a Samsung fan for almost 20 years. Even got my daughter a Samsung TV, she loves it. The ease of use, also impressed me. Thank you Samsung, keep bring us great products.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jul 26, 2022
Reviewer name: Miguel
5 out of 5 stars
5 out of 5 stars review

Excellent tv

[This review was collected as part of a promotion.] Yes my Samsung is the best it's goals through storms weather changes and everything and above the volume so great you can listen to good music on YouTube the movies also sounds great the excellent sound of the side effects so whatever do when you watching the movie they have all these different type of movie mode, music mode etc, no love it my tv…

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 21, 2020
Reviewer name: brittneyn
4 out of 5 stars
4 out of 5 stars review

Great TV!

[This review was collected as part of a promotion.] I love the SmartHub on this TV compared to other TV brands! It is very easy to navigate and is a lot faster. I like all of the options and settings to customize it how I want and the features like how it is compatible with Google Assistant and Apple Airplay! The TV quality is great and everything looks crystal clear! However, I give it 4/5 stars because I recently purchased this TV and I noticed that the screen was subtly flickering for a few minutes while watching a video. Overall, so far it is a great TV! Perfect for an intro to 4K!

Review from Samsung US
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Oct 5, 2020
Reviewer name: Jorster
5 out of 5 stars
5 out of 5 stars review

I love this television

[This review was collected as part of a promotion.] I love this television probably the best I've ever bought, all the features work wonderfully. The only thing I would say that I dont like is the browser. The browser won't save information and stay on the last page u visited, that would be the only downfall to this TV.

Review from Samsung US
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Oct 31, 2022
Reviewer name: Elrickuatro
4 out of 5 stars
4 out of 5 stars review

Good smart TV, Old classic remote control

[This review was collected as part of a promotion.] The Cristal UHD has a very good picture and quality with streaming, video games and air TV. Deeper blacks and brighter whites, the colors are OK. Internet/Interface: Is OK 7/10 I'm having some issues with slow internet first week and then sometimes the wifi connection fails so I have to change to etherneth. And the Interface through the menu is sometimes slow comparing with other Samsung TVs. I had a previous Samsung so the set up was rather easy just had to login and the app installed all apps without problem. Control: My personal opinion is they should kept the old minimalist design control, the less buttons the better , some cases during night due to the huge amount of buttons I cannot navigate through the interface as easy as I used to do in the minimalist design.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 21, 2020
Reviewer name: CptnAmerica
5 out of 5 stars
5 out of 5 stars review

Easy to use. Beautiful picture. Excellent price.

[This review was collected as part of a promotion.] We love how easy it is to connect to our phones, as well as other devices that are compatible. This is our newest TV that we've bought in awhile and the picture is just amazing; great picture for movies, TV shows, video games, etc. The setup was quick and easy, very user friendly. We bought it fairly recently and got a great price for it while it was on sale. All around, exceeded our expectations and were super pleased with our new TV!

Review from Samsung US
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