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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA

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Apr 10, 2022
Disappointed
1 out of 5 stars review

Died after only 16 months

i thought that buying this samsung tv would be a wise decision, but at least for this model it was not. with a warranty covering one year, it completely died after only 16 months. i tried fixing it myself by replacing the two main internal boards, but not luck. apparently a screen issue and not worth fixing. performance while it lasted was ok but not great . my main complaint would be an odd flickering of objects colored red. in the future i may give a lesser known brand a chance.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Disappointed: Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/ Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Advisor

Oct 12, 2021
Seppa7
5 out of 5 stars review

Beautiful TV for the Value

[This review was collected as part of a promotion.] My TV is little older but same family and is Curved. Picture quality is amazing and we use it for hi-def streaming movies and shows, gaming, and music. It's 4k delivers a crisp beautiful picture quality and stunning graphics.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Aug 22, 2021
LVSalvador
1 out of 5 stars review

bad internet connection

the tv disconnects everyday from the internet... my internet is 400gb and the tv keeps saying that there is no internet available. i need to take it off from the power and then put it back, in order for it connects again even when it is connected, the wifi signal is really bad, i can't watch youtube videos (they keep loading forever) my tv is less than 5 meters from the wifi router

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jul 24, 2022
BisonFanForever
5 out of 5 stars review

Great picture, Great colors

[This review was collected as part of a promotion.] We use the TV to watch movies as part of our home theater set up. The picture is great and it feels like you are in the theater. The bezels are small enough you can have a large screen without having an overly large TV.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Aug 1, 2022
Daggerhpbrs
5 out of 5 stars review

This product has everything you need or want.

[This review was collected as part of a promotion.] I use my TV for gaming and streaming. I love all of the built-in apps and the ability to add and remove different ones. I have no tv/cable service in my room where I have the tv. The wireless capabilities work flawlessly.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jan 29, 2023
Cory
3 out of 5 stars review

Value

this tv is perfect for the price. it has a great picture. however i have found some issues with it detecting wifi internet. i have owned this tv for a little over one year and i am only capable of accessing the internet features of this tv using a cat cable directly plugged in. other than that the tv is great for the money!

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi Cory, We appreciate your feedback on the TU7000 TV and are happy to hear you are enjoying the picture quality. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following: 1. Use 5Ghz Wi-Fi if possible 2. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. You can enable automatic updates for convenience. Go to Settings > Support > Software Update, then select Auto Update. I hope these tips help resolve your concerns. If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Aug 22, 2023
Micah
1 out of 5 stars review

Suddenly makes noise and flashes and goes balck

Unfortunately the tv is not working well. It randomly and more often, makes a noise and a flash in the screen. It also goes black or has no volume. The only way to temporary fix it is to unplug and replig back in and also with the pvr. Can't find my receipt so I'm stuck with it I guess.

Review from Samsung Canada
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Mar 31, 2023
Goober
2 out of 5 stars review

Feeling scammed

Picture is beautiful. Remote sucks. On OTA broadcast and when using blue ray or cable box it is fine. But when you use a streaming service like Netflix or YouTube tv it is horrible, the stutter is driving me crazy! What is the point of selling a smart tv if the thing is garbage while running apps? The whole point of a smart tv is running streaming services. Looks great in store, then you see the great picture at home.... And then the disappointment sets in as soon as you see the stutter.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Nov 20, 2021
Duder 56
4 out of 5 stars review

Great Price

had a 4k smart sony bravia 55 that tanked after only 5 years. bought my 55 class tu7000 4k smart for 1/3rd of the sony price. only real problem is on me. i did not check and when setting up later found there are only 2 hdmi's! tv's in this age can't have 2. what with blu-ray, sound bar, & cable you need 3 minimum. do your homework and check before buying any tv.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 22, 2020
Bill
5 out of 5 stars review

Picture Quality is unbelievable

[This review was collected as part of a promotion.] Set up was very easy, the picture off of a portable antenna is super. I have noticed the color detail and depth and detail sharpness is better than I had hoped. I recommend Samsung TV's as of the best values on the market.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648