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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,942)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

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Showing 2,171-2,180 of 10,373 reviews
Jun 19, 2020
Reviewer name: JIM S
2 out of 5 stars
2 out of 5 stars review

Good picture, bad experience

setup is terrible. took way too long compared to other tv's. synced with my phone account through samsung without me knowing, eventually the account became disabled and created problems with my phone. finally everything just started to work again after an hour - i did nothing to correct it. remote is clunky and has serious lag time. will cause you frustration for sure by selecting the wrong channels because of it. lastly, the tv froze. picture freezing i could understand. simple reboot and done. not this one. made a serious techno noise that kept going for at least a minute. had to unplug it as remote wouldn't stop it. going back to store as i've only had it less than a week. yikes. cannot recommend.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

JIM S: Thank you for sharing your experience with the TU7000 TV. I am very sorry that you experienced multiple issues and are considering returning your TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/ You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Jun 16, 2022
Reviewer name: stobon
4 out of 5 stars
4 out of 5 stars review

Great TV Only One Slight Problem

[This review was collected as part of a promotion.] The TV image, processer speed, and Smart Features are amazing, however every once in a while the Wifi stops working completely and the only way to fix it is by resetting the internet settings and completely unplugging the TV and plugging it back in.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jun 17, 2021
Reviewer name: jimjybe
4 out of 5 stars
4 out of 5 stars review

device screen cast!

be sure to get the extended warranty, the box said made in mexico. easy set up, does not come with special screws for wall mounting and my old ones did not fit. working with other samsung devices is the best feature. the screen has good color and quite sharp with hd programs, it does show light glare/reflection. other than that i wish it had power and function buttons and more jacks for accessories.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 11, 2020
Reviewer name: rosie1994
5 out of 5 stars
5 out of 5 stars review

Great Picture!

[This review was collected as part of a promotion.] This 58" Class TU7000 Crystal UHD 4K Smart TV has a very sharp picture, and also has a really good looking understated design. The audio is what is expected from TV speakers. It really has tons of smart features and easy to use interface. Set up was easy, could use a couple more HDMI slots (but I fixed that by purchasing an HDMI switch box). The colors are true to life and picture can be tweaked to your personal preference. All and all, a very good HD TV and would recommend it to all.

Review from The Insiders
Helpful?3V8BU16WBLTL13878902648
Jan 9, 2022
Reviewer name: Timm
3 out of 5 stars
3 out of 5 stars review

Great picture quality, annoying experience

overall, i like the tv. but the interface is annoying as are the default settings. i hooked up my playstation and after turning it on once the tv assumed i wanted to play it every time i turned on the tv. prior to that and before i understood how to turn it off (had to look it up on the internet) samsung tv would auto play awful movies and there was no way to stop it. now that ive figured it out its much better. but its still annoying. the picture is great. the built in sound is decent! so do i recommend it? sure. but beware what you're getting in to.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi Timm, Thank you for your review of the Samsung TU7000 TV. The details you have provided regarding the user interface, and having to adjust multiple settings after setup, are very important to us and will be shared with our internal product team. I am glad you were able to resolve your issues; however, if there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

May 25, 2022
Reviewer name: Ecodevo
5 out of 5 stars
5 out of 5 stars review

Samsung TV was everything I expected

[This review was collected as part of a promotion.] The Samsung TV is used at work for video conferences and Zoom calls. It has multiple connections and all the right plugs for the various devices that we need to hook up. It came with the needed hardware. The picture is great and we have had no issues.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 6, 2020
Reviewer name: CrystalB
5 out of 5 stars
5 out of 5 stars review

Great Quality

[This review was collected as part of a promotion.] Great quality for the price. I absolutely love the quality of the picture for the TV and the fact that I can control my TV with one remote. With the other brand I replaced, I still had to use my cable remote and my tv remote. Thanks Samsung!

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 26, 2022
Reviewer name: GreatProduct
4 out of 5 stars
4 out of 5 stars review

Great Budget TV

[This review was collected as part of a promotion.] We have been using this TV for last 3 years. It has been a great experience so far. The picture quality is amazing. The TV system sound is good but works much better with Samsung sound bar system. Their customers service is amazing and responsive.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Aug 14, 2022
Reviewer name: SAMSUNGBCH
5 out of 5 stars
5 out of 5 stars review

Best TV Ever

[This review was collected as part of a promotion.] This TV is amazing from its feature set and it's amazing 4K display and its game mode is amazing, this TV is great for family or comertial use and it's price is definitely worth it. I recommend this TV for anyone who is looking for great audio quality and picture quality. Hands down the best TV ever.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Dec 18, 2020
Reviewer name: fsans
2 out of 5 stars
2 out of 5 stars review

Nice TV...horrible OS

the tv itself is fine, good picture quality, etc. but the os on here might as well be from 10 years ago. the app is awful. you can't type out a title once you get to the search bar. you can't add other non-samsung viewing apps so the only other way to stream is to use the "internet" function, which is embarrassingly clunky.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

fsans: Thank you for sharing your review of the TU7000 TV. We value your feedback regarding your user experience with the OS and will share it with our teams. If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions