Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
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Disappointing
picture is good. software/interface is a huge disappointment. i was hoping to not have to use a box of any kind but will have to go back to apple tv. the smart hub is so bad that when you turn the tv on it will only default to their smasung channels which blasts some nonesene game shows or bad tv. i use youtube tv for programmining and have to go in and load each time which is slow. app tiles are small and hard to distinguish which app is highlighted. i have a tcl with roku tv that was cheaper, runs faster, has a much better interface with infinately more configuration, etc. really expected more from samsung. i just picture a group of design people sitting around a presentation of this “smart hub” interface and being impressed enough to approve it....wow.
Shpx: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the interface is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Bad quality, software issues, just excuses…
took this out of the box, plugged it in, hooked up firestick, worked for 1 day. tv will not start up again. disconnected everything, tried hard reset, 4 hours of troubleshooting and nothing. just like all the other reviews here, big issues with software not allowing the tv to start, no hard controls to do a hard reset, just this useless smart remote. all of these folks can't be wrong, it's just non existent quality control, cheap components for a fast buck, bad support. hugely disappointed………this was a birthday gift from my son.
Hi Evlmechanic, We are very sorry to hear that your TV is having issues turning on right out of the box. Please know we pride ourselves on ensuring our customers have a great product and customer experience. We are here to help you. The TU700D TV is backed by a 3-year limited manufacturer's warranty, including authorized repair for manufacturer defects if purchased brand-new directly from an authorized seller. Please give us a chance to make this right by contacting us so we can set up warranty service or replace your unit. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to hear from you soon! ~ Samsung Advisor
TV is fine, software is not.
bought the tv almost one year ago to the day (nov 30th, 2020). the tv is now stuck and say it needs updated by a usb drive. i've tried over and over to put the current firmware onto a usb drive and to get it to repair or reboot and apply it. no luck and samsung support hasn't been able to help so far. pretty annoying that a firmware update that should be taking place in the background somehow is corrupt? can't even change inputs to roku or a game system.
Hi Kyle, Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your unit. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us another opportunity to assist you with further troubleshooting or warranty assistance by contacting Samsung Customer Support. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us We look forward to hearing from you. ~ Samsung Solutions
Was great, lines kept appearing on the screen
I bought this TV in 2020 and it was a good bit at first. I use my TV for watching shows, YouTube, and a lot of gaming. After a while, I noticed a horizontal line forming in the middle of the screen. Fast forward and there are now 4 horizonal lines across the entire width of the TV. I ended up putting it in my office because I could NOT have those lines on my main TV. (As I went to take pictures for this review, 2 more faint lines have appeared)
You Get What You Pay For...
I gave this 3 stars as the TV functions as it should and it's my fault that I didn't do my homework. It was the last one left at the store I was at a couple days ago and the last one in my area. It was a good price, so I jumped on it. I was under the assumption that all 4k TV's were running at 120 hz at this point - had no idea new 60hz TV's were still being made. I kept messing with the picture as my nearly 11 year old 1080p 240hz Samsung 55 in. looked better. Well, that 240hz is why. When I read the specs online I was shocked to see the refresh rate at 60hz ('motion rate 120' is just gimmicky buzzword speak to sell low grade TV's like 'blast processing' was used to sell Sega Genesis for those old enough to remember). I still love Samsung, and I will be getting a better TV from the brand when I can. If I had known the refresh rate was only 60hz I would have never considered getting this (really wish the store I was at had the full specs on the product card... But yeah, my fault). If you don't play video games or aren't super picky when it comes to image quality in movies, this TV is fine. If you do play games and are concerned about image quality in your movies well, with electronics you get what you pay for.
Brian81: Thank you for your review of the TU7000. When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder. Go to Settings > General > External Device Manager > Game Mode I hope this improves your gaming experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Good Screen Resolution
[This review was collected as part of a promotion.] It's a very nice smart TV with reasonable price and good quality pictures. I really enjoy watching shows and movies on this TV. The only thing that I believe it's missing. The voice command on the TV remote control.
Verified Purchase
Excellent choice
MSPWG
Picture was great for one day
This TV had good picture for 24 hours and then the picture had a purple/pink hue. And no Samsung, per your suggestion to every bad review, there is no firmware update available for my TV. As per other reviews a reset has temporarily resolved the issue but I will be returning this TV tomorrow.
BW711, I am very sorry that you are experiencing purple/pink hue with your picture. Please make sure that your 65inch TU7000 TV has the latest firmware update, which should resolve this issue. You can find the update at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ Should you need further assistance with firmware update or any other issue, please know we are here to help. Simply call Samsung SUpport us at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. -Samsung Ambassador
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Did Not Last
i love samsung products love them. i have 2 g7 monitors for my pc, 3 other samsung tvs, phones, and my watch all samsung. im a fan boy. but this tv let me down. i bought it about 2 years ago when it was released, and its now dead. it was barely used, im at my computer the majority of the time. i would say it has less than 500 total hours over 2 years. and now no picture period. this was a major let down.
Hi CallMeCarl, We are sorry to hear that your Samsung TU7000 TV is no longer working after two years. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you continue to have issues, please give us a call so we can troubleshoot further with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor