Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
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CANNOT CHANGE APPS
so disappointed! bought this tv because it had apple tv and other apps. they didn't say the tv apps could not be changed. there is no room on the 1 gig of memory to add anything and you cannot remove the stock apps! literally the reason i bought the tv... i would choose anything else.
ROB108: Thank you for sharing your experience with your new TU7000 TV. Here are some things you can try: 1) Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. 2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here 3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. I hope these tips help. If you need further assistance or have any questions, please contact Samsung Customer Support. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Returning
We have given it a try, but we will return it. The apps do not work properly, videos keep freezing. We have checked for updates and done everything possible to make this work. Not very impressed with image quality, the smaller Toshiba that we had for a while works better than this one. Not worth keeping.
Hi Just Me, I'm very sorry that your TU7000 TV is not working properly. Please know your feedback will be shared with our internal teams. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Picture was great for one day
This TV had good picture for 24 hours and then the picture had a purple/pink hue. And no Samsung, per your suggestion to every bad review, there is no firmware update available for my TV. As per other reviews a reset has temporarily resolved the issue but I will be returning this TV tomorrow.
BW711, I am very sorry that you are experiencing purple/pink hue with your picture. Please make sure that your 65inch TU7000 TV has the latest firmware update, which should resolve this issue. You can find the update at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ Should you need further assistance with firmware update or any other issue, please know we are here to help. Simply call Samsung SUpport us at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. -Samsung Ambassador
I love my new TV
[This review was collected as part of a promotion.] After trying my tv for a week, I have to say that I love my new TV. This is such an improvement over my older TV. The image colors are vibrant and defined, and make the viewing experience more enjoyable. Great sound with fabulous smart features, it comes with a lot of apps already installed and it's very easy to access to them. I loved that I can connect my phone via WiFi and use it as the remote control. Set up was super easy. This TV has exceeded all my expectations. All though I do wish it had more than 2 hdmi ports. I highly recommend this TV to everyone.
Looks and works good
Ordered in February and delivered mid March. Was concerned with all the bad reviews before tv was delivered. First thing I did was update to new firmware per comments from Samsung. Netflix took about 30 min to work after update. I didn't want to spend a lot so this fit my budget perfectly. Not sure why only two HDMI since last years 7 series had three. Not a big fan of the remote. I prefer the remote that came with the 740d version I also recently purchased. No issues with tv.
Txcoupe, Thank you for your purchase and review. I am glad that you are enjoying it. We value your user feedback on the remote design and HDMI ports and will share it with our product team. If you need further assistance with settings or features, please know we are here to help and can be reached at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Again, thank you for taking the time to share your positive experience. -Samsung Ambassador
Terrible TV. Waste of money
I bought this hoping it would be an improvement because I liked my old samsung TV a lot. Netflix doesn't work, the picture isn't great, constantly having internet issues with the TV (My internet has been fine with my other TV's and computers) thinking about returning it but it will be a pain. Also, recommended screw sizes did not fit to mount it. Idk what they were doing when they built this piece of garbage.
Jimmy, Thank you for your purchase and review. I am sorry for the issues you had and understand your disappointment. Please check that your TV is running the latest firmware, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/ . Netflix should be working properly now. The 65 inch TU7000 TV is compatible with any VESA mount that supports 400x300 spacing. If your wall mount does not supply the screws you can find them at any hardware store. Screw size is M8 x 125mm You can find details, including diagrams and images of wall mounting on page 7 of your user manual. So that we can better troubleshoot your WiFi issue, please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We hope to hear from you.
Black screen in a couple of days
TV worked fine for the first couple of days, then the screen went black presumably from a faulty back light strip. The menus and and sound still work, but the screen is still black. Otherwise, the screen was great for 4K gaming until it unfortunately broke.
Kevin: If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. 1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation. 2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV. 3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution. The 'Samsung TU7000 Full Manual' is available online. Refer to pages 135-140 for step-by-step troubleshooting instructions. I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Great picture, but freezes A LOT!
i've had this tv about 2 months. the picture is great, but the tv freezes a lot...especially when switching between sources inputs. i route all audio/video sources in to my yamaha rx-v565 a/v receiver, and have a single hdmi output cable to the tv. however, when switching between sources on the yamaha, the tv will freeze. i've used this yamaha receiver for years with other samsung tvs and never had this problem until i this one. the only way i've found to recover the "frozen" tv (without pulling the plug) is to hold the power button on the remote for about 3-5 seconds. that will sort reboot the tv. this is very annoying to have to do every single day! i have the latest firmware, but still the issue persists. samsung, please fix this!!
AvgUser: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care For instructions on self-diagnosis tools, please search online for 'Samsung support ANS00077524' You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Blurry screen - Returned
the screen was always blurry and the tv never connected to the app they make you download. i returned it, along with the samsung soundbar i got as a bundle because the soundbar was always noticeably behind the picture. ended by sony products that i am very happy with.
Eric: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions