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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,941)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

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Showing 1,101-1,110 of 10,372 reviews
Oct 18, 2020
Reviewer name: ninjamonkey
1 out of 5 stars
1 out of 5 stars review

tv powers off randomly

this tv is horrible, within an hour and a half it has powered off at random 5 times thus far, ive had a service ticket on it about 3 weeks ago for the exact same thing, they replaced the circuit boards but still same problem....samsung should stick to phones, any other samsung product ive ever purchased hasnt even been worth recycle value at the dump

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

ninjamonkey: Thank you for purchasing the TU7000 TV. I am very sorry for the issues you have encountered with the TV turning off by itself. You may want to try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. - Settings > General > System Manager > Time > Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it. - Settings > General > Eco Solution > Auto Power Off - Settings > General > System Manager > Time > Off Timer Your user experience is very important to us and will be shared with our teams. Should you need to schedule further service, please contact us again and reference your last service ticket number Again, my apologies for the inconvenience you have had. We do hope to hear from you. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Jan 5, 2022
Reviewer name: 07GK
5 out of 5 stars
5 out of 5 stars review

Great TV

this is our 5th samsung tv and happy with this one to! we did have to do a youtube search on why we couldn't get our internet to stay connected so just did the factory reset and working like a charm. will have to buy a sound bar as the location we have this one the sound is not as good as what we would like it to be.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Apr 3, 2021
Reviewer name: SamsungChick
5 out of 5 stars
5 out of 5 stars review

Love my samsung tv

[This review was collected as part of a promotion.] I absolutely love my TV it is everything and more. I have all samsung devices so it's easy to connect all my devices to it. The picture quality is wonderful. Will definitely be sticking with samsung.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Dec 10, 2022
Reviewer name: TheUnknown224388
4 out of 5 stars
4 out of 5 stars review

It's a good television.

i am satisfied with the tv. the only thing that bothers me about my purchase is i didn't know anything about samsung tv plus. i think that's the right name. i absolutely hate how it automatically starts playing a random cable channel when the television is turned on and i haven't chosen something yet. i also don't like it turning my playstation on just because i turned the tv on. i want the television and the playstation to be connected but that seems just inconvenient. tv is smart so there's really no need to turn on the playstation unless i'm about to play a game. other than those few nitpicks the tv is great.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
May 25, 2022
Reviewer name: bgrass
5 out of 5 stars
5 out of 5 stars review

brighter then the rest

[This review was collected as part of a promotion.] I use mine mainly as just a T.v. , but when needed I can search the web. Send a email. The kid plays his Nintendo Switch on it and we have NO glitching or color burn . ITS ONE OF THE BEST ALL AROUND TVS I HAVE EVER PURCHASED.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 21, 2020
Reviewer name: Jose
5 out of 5 stars
5 out of 5 stars review

Samsung is the best!

[This review was collected as part of a promotion.] I purchased this Tv for my new house and it just fits perfect. The picture quality is amazing! The ease of syncing it with Google-home and other devices is unbeatable. Samsung is so far ahead in its dependability and quality of the products they create.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
May 23, 2022
Reviewer name: mexicansquishy
5 out of 5 stars
5 out of 5 stars review

Easy set up

[This review was collected as part of a promotion.] I bought a LG 65inch tv at first but it had a large backlight bleed in the corner so I returned it & airplay wouldn't work. I ended up buying this model afterward and I love it, was working perfectly out of the box & easy set up. Highly recommend.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Apr 10, 2021
Reviewer name: Fleet
1 out of 5 stars
1 out of 5 stars review

Televison does not power on consistently

if you enjoy removing the power cord from the back of your television to try and make it turn on each time you use it, this is the television for you. if you thrive on living in constant fear of whether the television will turn back on the next day when the big game or tournament is on, then this television is for you. if these things do not sound enjoyable to you, buy something else. this television has been a disappointment since the day we brought it home.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi Fleet, Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. You may want to try the following troubleshooting steps: 1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. 2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. 3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control. If your issue recurs after these steps, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist

May 23, 2022
Reviewer name: Jhp543
5 out of 5 stars
5 out of 5 stars review

Fantastic secondary options for the guest

[This review was collected as part of a promotion.] I've purchased several of these tv for my offices and guest room and for just the TV alone you are getting a lot of action with the OS.. This is the only smart tv I've found to work alone without the need to reach out to 3rd party device to gain access to application and your favorite streaming service this tv has it, O and did I mention Samsung Plus, the tv function once connected to the web with Samsung plus which has done a really good job with providing a wonderful selection of live tv for "FREE". The 4k abilities are on point as well when watching 4k content with deep blacks an blues really crisp image quality.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 6, 2020
Reviewer name: Flamingolady
4 out of 5 stars
4 out of 5 stars review

Love our new tv... minus one thing

[This review was collected as part of a promotion.] The only thing missing with our new tv is voice activated remote. We hate having to type everything out in YouTube or Netflix when we want to find something. The volume could be a little higher. Sound at is needed. It takes so long. Other than that the picture quality is great and so are the smart tv features.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648