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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
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4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,941)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

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Showing 1,081-1,090 of 10,372 reviews
Jan 17, 2022
Reviewer name: Deovolante
3 out of 5 stars
3 out of 5 stars review

On again Off again

shortly after the warranty expired so did the tv. cuts off and on every few seconds. can't stop that from happening without unplugging the tv. useless now. went through all the troubleshooting steps and online tricks. just not working. have to buy a new one not sure it will be a samsung product.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi Deovolante, Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly, and that the troubleshooting steps you have attempted did not resolve the issue. Please try a few additional trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Sep 15, 2020
Reviewer name: Chef
4 out of 5 stars
4 out of 5 stars review

65 inch crystal uhd

[This review was collected as part of a promotion.] I have been very happy with my purchase of my Crystal uhd tv. Not a top of the line model but I feel the picture quality is real good. Especially for the cost of this 65 inch tv. I'm using the tv mostly for streaming tv shows and movies where my brother has hooked up some gaming systems. All have looked great. Recently found out how easy it was to cast from my phone to the tv.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 15, 2020
Reviewer name: DJELLSB
5 out of 5 stars
5 out of 5 stars review

Best tv

[This review was collected as part of a promotion.] this is hands down the greatest TV I have ever had. Its beyond fast easy and amazing to watch. All the apps I watch on a regular basis is here and definitely looking at getting the 85in for my bedroom

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jun 14, 2022
Reviewer name: Smart4Life
5 out of 5 stars
5 out of 5 stars review

Awesome buy!

[This review was collected as part of a promotion.] 1st time purchasing a smart TV and I'm glad that it a TV from Samsung since I always have a phone of theirs. I usually use it for gaming (PS4) but will occasionally watch a show. Very easy to pair with phone and can enjoy Mirror mode /Smartview feature that the phone offers.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 25, 2022
Reviewer name: Bamaguy
2 out of 5 stars
2 out of 5 stars review

Firmware Update

[This review was collected as part of a promotion.] Not happy with the firmware updates. Even with auto function turned off it still updated. Reason I do not like auto update is because I use the WEB and once the TV gets a certain age you can't use the web

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi Bamaguy, Thank you for your feedback on the Firmware Auto Update feature. Please know that Firmware Updates should not prevent you from using the built-in web browser on your TV. Also, please double-check to ensure you have turned off Auto Update if that is what you prefer. Go to Settings> Support> Software Update>Auto Update. Next, navigate to Apps>Settings>Auto Update> Off. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 20, 2021
Reviewer name: Dave
3 out of 5 stars
3 out of 5 stars review

My tv is sometimes great and sometimes not.

[This review was collected as part of a promotion.] I use my TV to watch cable and apps. It has seemed to run out of memory and would not load my live streaming service. I needed to connect memory and it is troublesome. I enjoy samsung products and own many but my tv is frustrating at times.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 14, 2021
Reviewer name: Perksurge32
5 out of 5 stars
5 out of 5 stars review

This product has amazing top of the line features.

[This review was collected as part of a promotion.] I absolutely love my TV. I use it for many different things. I connect my phone via the smart things app on my Samsung note 10 plus, which is great when I am using the DEX feature turning it into a giant computer screen. I also use it for my Xbox one x series which it shows vivid 4k gaming with the game mode on which reduces the lag and also shows incredible hdr. I stream movies and have actually started using the Samsung TV feature using my wifi service to watch music videos. My favorite part tho is the built in blue tooth capabilities. I pair my Samsung buds plus to them while gaming, watching TV, you name it im connected. I have never been so happy with Samsung, and as you can read, Samsung is my go to when it comes to electronics. I am in love and impressed every time I turn it on.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jun 9, 2020
Reviewer name: WLM68
3 out of 5 stars
3 out of 5 stars review

So-So

after the first 24 hours the screen went to a red solaritized image. i turned the tv off and unplugged it for 10 seconds, then turned it back on. so far so good, i just hope it doesn't do it after the 30 day return is up! other than that, you definitely can tell when you are not on an hd channel, blurry!

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

WLM68: I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue. You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG (ask for TVs), Available 8 AM-12 AM EST 7 days a week 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Jul 23, 2020
Reviewer name: Jennifer Lynn
2 out of 5 stars
2 out of 5 stars review

Having singal issues, even after full reset of TV

i'm not sure what is going on, we exchanged my lg tv for a samsung thinking it was the tv itself. we would be wacthing tv and all of a sudden, the hdmi would lose signal. this is an ongoing problem and i'm not sure how to fix it. i even got one of those flex boxes through comcast to see if it would make a difference and it didn't. would give it more better rating but this issue i keep having with the hdmi signal is really getting on my last nerve. not sure what i can do to keep this issue from happening again. i've tried google searching and i'm not able to find any answers as to why this keeps happening or what i can do to fix it.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

Jennifer: Thank you for purchasing Samsung’s TU7000 TV. I am sorry to hear that you are experiencing issues connecting with your HDMI connection. Please try the following troubleshooting steps: 1) Power off all HDMI devices connected to TV 2) Disconnect all HDMI cables from TV 3) Power off and unplug the TV's power cord from the wall outlet 4) Press and hold the TV power button for 30 seconds 5) Reconnect HDMI cables back to HDMI ports on TV 6) Re-plug the TV's power cord back into the wall outlet and check the TV. If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you. Available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions

Mar 14, 2021
Reviewer name: William Critz
3 out of 5 stars
3 out of 5 stars review

Great TV. Don't expect much compatibility.

the tv is awesome. we love it, but have a familyhub refrigerator that we used to be able to mirror the tv on.... well samsung made a new tv and made it incompatible with this feature. i wish i knew that this was going to be an issue and i never would have bought the tv.... i used to love samsung but lately they have been making it harder and harder to want to buy their products.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648