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Customer reviews for Samsung 22 cu. ft. Side By Side Refrigerator w/ Touch Screen Family Hub for
Samsung 22 cu. ft. Side By Side Refrigerator w/ Touch Screen Family Hub
4.4 out of 5 stars
stars
209 ratings202 reviews
  1. 5 stars69% (145)
  2. 4 stars17% (35)
  3. 3 stars6% (13)
  4. 2 stars3% (6)
  5. 1 star5% (10)

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Showing 151-160 of 202 reviews
Jul 27, 2020
Reviewer name: Joey2020
5 out of 5 stars
5 out of 5 stars review

Excellent Fridge

Well designed, works great, all is good, except the lighting. In the entire Fridge there are only 2 LED light. One in the Top Fridge and one in the Freezer side. Even the water dispenser does not have any lighting. Water dispenser area is not designed properly, the water comes way towards the edge of the cup, and the cup place is not keeping any water drops in. Needs some thoughtful designed for the future. I had bought similar one with out the family hub before side by side that one had many lighting features inside and outside. The family hub is fun with kids, decent apps, and many cool features, but the screen gets finger prints and hard to clean. Other than these issues it is very quite and very good looking fridge. I hope Samsung makes take care of small issues and make a flawless appliances in the coming future.

Review from Samsung Canada
Helpful?4OFUNFRMJ9PL13878858176
Oct 24, 2021
Reviewer name: NicoleOnaRoll
3 out of 5 stars
3 out of 5 stars review

Possible Solution to Frozen Screen Issues!!!

i love this refrigerator. the only problem is that the screen kept freezing up- couldn't swipe or anything. it was unresponsive. i did all the troubleshooting steps: the red switch in the top right, unplugged for 5 minutes...etc. nothing worked. so i noticed in the same location as the red switch (top right of the fridge) is a usb port. i put a wireless mouse connector in the port and started using the mouse to navigate the fridge screen. i then did a reset by going to settings, and it's been working fine. i just leave the wireless usb connector in there and if it freezes up again, simply grab the woreless mouse and reset it, or just use the mouse to navigate. i hope this helps!!

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
reply from Samsung Care

Thank you for bringing this to our attention. I know this must be annoying to deal with not being able to use your Hub properly. For assistance with this matter. You can reach out to our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143819931

May 15, 2022
Reviewer name: Mr Xtreme
3 out of 5 stars
3 out of 5 stars review

Poor Cooling

[This review was collected as part of a promotion.] I’ve had this unit over a month…. Just called Samsung to get it serviced… I lost hundreds of dollars worth of groceries. Smh. may I just received a bad unit? I do love the hub. Hopefully Samsung can make this right.

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
reply from Samsung Care

Hi Mr Xtreme, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling properly. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Tips for an organized refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RS22T5561SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144535610 Thank you for choosing Samsung. Have a great day. -Trisha-

Nov 24, 2025
Reviewer name: Chris2690
4 out of 5 stars
4 out of 5 stars review

Great Features

Bought a few months ago - does a decent job. The screen is also great for the kids.

Review from Samsung Canada
Helpful?4OFUNFRMJ9PL13878858176
Dec 27, 2025
Reviewer name: Efrain
1 out of 5 stars
1 out of 5 stars review

Poor Quality

It's configure to fail after the one year warranty expires, Definitely DON'T BUY this refrigerator

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
reply from Samsung Care

Hello Efrain, We want to learn more about what transpires with your Samsung refrigerator and would like to assist you as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Aug 3, 2020
Reviewer name: Happy
5 out of 5 stars
5 out of 5 stars review

Amazing purchase

[This review was collected as part of a promotion.] Still haven’t learned how to use this product yet however I’m extremely happy with this purchase Awesome product

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
Aug 3, 2020
Reviewer name: Hoffer
5 out of 5 stars
5 out of 5 stars review

Fun art fridge

[This review was collected as part of a promotion.] The whole family loves our new Samsung smart fridge. Never in a million years did we think having this fridge would make our lives easier, now we can’t live without it.

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
Aug 27, 2020
Reviewer name: Jay pez
5 out of 5 stars
5 out of 5 stars review

We’ve always wanted one!

[This review was collected as part of a promotion.] Ever since Samsung came out with the smart hub with touch screen fridge....the tech in me wanted one! We love ours! Videos, music, recipes, pics, etc.

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
Aug 5, 2020
Reviewer name: CathSadow
4 out of 5 stars
4 out of 5 stars review

Love the family hub and calender

[This review was collected as part of a promotion.] Purchased 2 weeks ago. It is a good refrigerator. Very quiet. I wish it had a light where water and ice come out.

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
May 11, 2021
Reviewer name: Connie
2 out of 5 stars
2 out of 5 stars review

Samsung Refrigerator comes in damage

i ordered the refrigerator in april and scheduled my delivery in mid may. i like the appearance and the space inside is great. however, i found the door is dented! this is my first day with samsung refrigerator. it's disappointing!!!

Review from Samsung US
Helpful?4OFUNFRMJ9PL13878858176
reply from Samsung Care

I would feel the same way if my refrigerator was delivered that way too. Thank you for bringing this to our attention, Connie. We want to see our customers' concerns resolved promptly. The fastest way to fix this would be to contact the retailer who shipped the item. I hope this helps. ^Pat