Customer reviews for Samsung 22 cu. ft. Side By Side Refrigerator w/ Touch Screen Family Hub forMember photos









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Great features
[This review was collected as part of a promotion.] Aesthetic, capacity , efficiency all combined great an awesome fridge perfect for a family trying to live their day by day in a hurry ergonomics are nice could be sleeker and definitely with power cooling you Don’t have to every wait for it to get cold
Tv screen in front. Wish it could support more app
[This review was collected as part of a promotion.] Fully size for home Refrigerator. cooling efficiency is noticable and less noise. Love the front look. So far no maintenance except filter change. High cubic capacity on both freezer and refrigerator. Ergonomic is good storage on top as well.
So far so good!
[This review was collected as part of a promotion.] Beautiful Counter depth side by side fridge. Smart interface is pretty cool. Just installed it so I haven’t used it much just yet but looking forward to the many features.
Verified Purchase
I LOVE THIS REFRIGERATOR!
After around a month of use, I can say I really like this refrigerator! It holds much more than I anticipated even though it is a counter top depth. The built in computer isn't just some useless novelty. I enjoy playing music when I'm "slaving away" (insert melodramatic voice). I also find it very handy to call up recipes from my internet collection or search for new recipes. There are still many features I haven't used, not because they are complex to load. I just haven't taken the time to put in personal photos, set up the calendar, etc. Not having handles to constantly be cleaning off and then trying to clean under and around is a great time saver. The finger print resistant finish really IS resistant to prints. For those that didn't like the lack of drip tray under the ice/water dispenser, I disagree. Again, it makes it much easier to wipe down and keep the space looking fresh. I keep a small folded microfiber cloth where a drip tray would be. It easily catches any drips and as a bonus, I can grab it for a quick polish of the doors, hand pulls and computer screen. I read a LOT of reviews when shopping to my previous fridge. For those who use a lot of ice, I agree, the ice capacity could be better. This is an issue with most ALL reviews I read about ALL different brands of refrigerators. We are high capacity ice consumers in my household. For more "normal" folks, ice capacity would probably be fine. Side note, my oversized expensive LG that I replaced (compressor died) also didn't keep up with the ice demands here. I keep looking for negative things I have found, but as of now, there just aren't any. If issues develop as we have had the unit longer, I will try to come back and update.
Functional & Beautiful
[This review was collected as part of a promotion.] Love this refrigerator! The counter depth was just what I was looking for. The hub features are amazing! The stainless steel is absolutely beautiful. Completely changed my kitchen. I had old white appliances and what a difference!
The best
[This review was collected as part of a promotion.] Hi love this product for the gate rate performance it has the inside fully storage it's capable of doing a lot of things that I never thought I could imagine refrigerated could do Very well set up very well standard just a great project overall
Freezes Food
[This review was collected as part of a promotion.] Product freezes my groceries if I put it to far back in the refrigerator.
Hello Hico, reading your review of your Samsung refrigerator gave our team a clear picture of how groceries behave near the back of the compartment. A simple everyday tweak can make a big difference: keep about 2 inches of open space in front of the rear air vents and place moisture rich foods in the drawers, which supports a more even, steady chill across the shelves; adjusting the fridge temperature to match your usual groceries can help too. You can explore the full guide here: Cooling tips for items in the refrigerator compartment https://www.samsung.com/us/support/troubleshoot/TSG10003479/ If you still need help, please keep this reference number for your records: 1152421424. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you and truly value your business. Rachel Samsung Care
Possible Solution to Frozen Screen Issues!!!
i love this refrigerator. the only problem is that the screen kept freezing up- couldn't swipe or anything. it was unresponsive. i did all the troubleshooting steps: the red switch in the top right, unplugged for 5 minutes...etc. nothing worked. so i noticed in the same location as the red switch (top right of the fridge) is a usb port. i put a wireless mouse connector in the port and started using the mouse to navigate the fridge screen. i then did a reset by going to settings, and it's been working fine. i just leave the wireless usb connector in there and if it freezes up again, simply grab the woreless mouse and reset it, or just use the mouse to navigate. i hope this helps!!
Thank you for bringing this to our attention. I know this must be annoying to deal with not being able to use your Hub properly. For assistance with this matter. You can reach out to our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143819931
Worse ice machine EVER !!
The ice maker is terrible . It’s great for smaller spaces . This is my second Samsung refrigerator and my last. This was five years old in July and has been acting crazy for several weeks . Woke up this morning and it had turn its self OFF . Freezer and Fridge both said OFF ? Every thing in freezer melted and water all over floor. No alert , no reason at all . Got it back on and a couple hours later same thing happened . Not happy went and bought a GE refrigerator!!! Do not buy !!! No luck with Samsung refrigerators !!!
Hello Kcleyman, \n\nWe understand how upsetting it can be to wake up to melted food and water on the floor, and we genuinely want to help make things right. \n\nTo address the issue, please follow the steps in the troubleshooting guide below titled “Refrigerator or freezer is not cooling at all.” The guide includes a helpful video and detailed instructions to walk you through the proper checks and solutions. \n\nCooling issues with Samsung refrigerator or freezer \nhttps://www.samsung.com/us/support/troubleshoot/TSG10003479/ \n\nWe’d be glad to assist you further to explore the best resolution for your situation. Please don’t hesitate to contact us through the following channels so we can help: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941658) to help our team pull up your information. \n\nThank you. \n\n^Camille
Extremely Disappointed with Samsung
I purchased a new Samsung refrigerator which was delivered on July 30, 2025. Within just 2 days, I noticed a leakage issue. I immediately contacted Samsung support, and a technician was sent to inspect it. He identified the problem as a broken pipe and assured me it would be fixed the following week and till then I should not be availing ice feature or it would cause additional leakage.If the unit has a problem why it’s not getting replaced? However it's now been over a month, and I’m still waiting for a resolution. Despite spending hours on calls with multiple agents, I’ve been repeatedly redirected between departments with no clear update or action taken. I’m extremely frustrated and disappointed with the lack of accountability and responsiveness from Samsung. This is not the level of service I expected from a reputed brand. I sincerely hope someone from Samsung takes this seriously and resolves the issue promptly by replacing the unit.
Hi there, We understand how frustrating it can be to wait for your fridge's concern to be resolved. Don't hesitate to contact us using the options listed below, as we are eager to help you in the best way we can 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1150615289) to help our team locate your information when you message us. Have a great day. -John









