Bought 2 on 9/23 and already went out. There is an error code, H97, that has appeared. Looking up the code, it says “ the H97 error code on the newer Panasonic microwaves is an indication of one of 4 possible failures: magnetron tube, control board, high voltage inverter board and or loose wiring. This failure will require a service technician to diagnose and repair.”

I bought this in Feb 2017 it's large and powerful, got things hot real quick right up until the moment that it quit on me, Nov 2018 when the H97 and the manual said it had to be professionally repaired. It only has a 12 month warranty so the repair cost would be out of pocket with a 40.00 dollar fee to diagnose the problem, then the cost of repair I opted to buy a new oven and as much as I enjoyed this one I would not buy another one of the same nor would I recommend that you buy one. After taxes this thing is about $180.00 and that's $200.00 to me and too much for a microwave that will only last 18 months. After mine clunked out I researched the model and found that many others had the same experience and it always clunks out after the warranty. YOU CAN DO BETTER THAN THIS!

I hate the beeping!! Every time you touch a button.BEEP BEEP BEEP. Instructions are terrible and if there's any loss of power you have to unplug it to reset. Annoying and inconvenient. Can't believe that's the only way. .. we're into the 21st century and the one made 20 years ago was better ! Door loud when shutting. FIX: If you press in the door open button, ALL the way in and hold it in, close the door quietly and release the button to lock it shut it's a lot quieter. That is what we do especially when someone is asleep. Takes 2 hands and really annoying to have to go through all that. Power is super strong. I never use 10 and lots of button pushing to get to 6 or 7. I swear 8 power is just the same as Full 10. Burns every time. I gave up and use 7. I also go at least a minute less than whatever the recommended time is. Getting the turntable back in correctly after cleaning is a chore. Hard to get aligned so it spins. Got it because it appeared to be the most like my old GE that I loved and fit in the cubby that was made for microwave. Dealing with it because of the price. Couldn't find anything that fit for less. Just sigh and I start the process is the daily thing. It does heat things up, sometimes too much. There's a huge difference in what we set it for and the directions on the box of food. If we had kids at home using it on their own I don't think that it would work for us. I'll keep looking for a replacement but for now it is what it is. HTH

Had a panosonic microwave for 3p0 years. No problems. It went out. Ordered this one. When it arrived the box was all taped up. Took it out has a small dent in top of door. Nice looking tried it out. Works, hoping it will work well considering the packaging. See photos. Hate when I buy something new and it has dents in it.

The warranty is worthless unless it stops working in the first year. It does have a 5-year warranty on the magnetron but as it was explained to me from a service rep, you have to take it to a repair shop to verify the magnetron is defective and then you contact the Panasonic service center and they mail a new magnetron to your service provider. Not sure about anyone else, but it hard to jump through hoops like this. The last microwave I had was more expensive, but it lasted us 9 years. It worth more to buy a more reliable microwave.

I will be returning this microwave because the display is too dim to read. This would have been my 5th Panasonic MW similar model - same power, same capacity, similar control options and panel, but the others have all had 'off white' characters and were much more readable. I've tried to post a picture, but website won't accept it on either Firefox or Safari

I bought this to replace my Panasonic NN-SN960S that died after 10 years of use, which had a stainless steel exterior and also purchased from Sam's. The description for this says "Stainless-steel exterior with smoked glass door" which is not true. The cabinet is painted some shiny metal flake silver looking paint. Definitely NOT stainless. If it lasts 10 years and works as good as my old Panasonic I will be happy, but I think the description should be changed so people aren't disappointed such as I. I will say I think this model might be on the way out, as I can't find it on Panasonic's website anywhere. They have 2 newer 2.2 cu ft models on their website. I have attached pictures of my old stainless steel enclosure vs the new. It's pretty clear they've cheapened this up by doing a painted enclosure.

This microwave came sealed in an original box but was a returned item. The LED display was difficult to see and the inside light was very dim. The control panel had limited capability and multiple steps were required for simple cooking or warming features. We cannot recommend this item.

she absolutely loves this microwave! i think over time microwaves must loose their power because this one is so much stronger than our old one rated about the same watts. looks great and works better, can't beat that and about $100 less than any other brand around here.

My microwave is less rhan a year old, and started overheating causing my breakers to trip. Hot to the touch on the outside, and we cannot use. Not a household electrical issue, but a microwave manufacturing issue. Panasonic is not working hard to honor the warranty. This seems to be a common issue for this microwave, bases on online research. If you buy this, and something needs to be fixed or repaired under warranty, you may be out of luck to get manufacturer help.