9 months old.... It died!!! Great when it worked, but expected at least a couple years of service. After speaking to other owners of this Panisonic 3 out of 5 had the same problem I have had.... Gives a code of H97 then dies. Repairs are very expensive. I only gave it one star because in order to post a review the site requires some type of overall rating. If I could rate it -10 I would!!! VERY DISAPPOINTED>

Good

Works great.

very nice, Bigger than I thought. consider one around 1.5 square Ft. Very quiet, an has all the bells an whistles. sensor reheat with the less or more option is nice. defrosted ground beef much faster an even. heats food very evenly. I’m totally satisfied with the unit. let’s hope it lasts 10 years.

First let me say I'm happy with this microwave and I'm replacing an older version I've had for about 5 years--mine quit working. I picked up this new one at Sams and had a boy load it. The box was fine, no problems with loading. I opened the box at home and it just seemed like it could have been opened before because of the way it was packaged. Needless to say the left side has a dent in it and it’s very noticeable. I’m so unhappy with Sams—this same thing happened to me with a small chest freezer I bought there several years ago. I had to returned the freezer and it took them opening two other boxes before I got one without a dent. The microwave works fine, but when I shell out this much for a microwave and plan to have it for years, I certainly don’t like looking at dented in side. Plus, I wonder if I’m getting a used one. It's not easy to box and return when your a single woman. Unhappy!

Bought this microwave 2 years ago. I'm basically the only one who uses it. (occasional use by fa ily during gatherings) It has worked well until the other day when it showed a key only in the lower corner of the screen. I unplugged it 3 times trying to get it going. I could set the time at first, but no function. Now the screen won't even engage. I accessed the Panasonic site and could not find a Panasonic person to ask for help. A paid repair feature came up on my screen demanding my subscription to even ask basic questions. I will NEVER buy any Panosonic products again. No nearby repair shops and I'm sure it would cost an arm and leg to repair if that is even possible.

I bought this in Feb 2017 it's large and powerful, got things hot real quick right up until the moment that it quit on me, Nov 2018 when the H97 and the manual said it had to be professionally repaired. It only has a 12 month warranty so the repair cost would be out of pocket with a 40.00 dollar fee to diagnose the problem, then the cost of repair I opted to buy a new oven and as much as I enjoyed this one I would not buy another one of the same nor would I recommend that you buy one. After taxes this thing is about $180.00 and that's $200.00 to me and too much for a microwave that will only last 18 months. After mine clunked out I researched the model and found that many others had the same experience and it always clunks out after the warranty. YOU CAN DO BETTER THAN THIS!

I will be returning this microwave because the display is too dim to read. This would have been my 5th Panasonic MW similar model - same power, same capacity, similar control options and panel, but the others have all had 'off white' characters and were much more readable. I've tried to post a picture, but website won't accept it on either Firefox or Safari

I hate the beeping!! Every time you touch a button.BEEP BEEP BEEP. Instructions are terrible and if there's any loss of power you have to unplug it to reset. Annoying and inconvenient. Can't believe that's the only way. .. we're into the 21st century and the one made 20 years ago was better ! Door loud when shutting. FIX: If you press in the door open button, ALL the way in and hold it in, close the door quietly and release the button to lock it shut it's a lot quieter. That is what we do especially when someone is asleep. Takes 2 hands and really annoying to have to go through all that. Power is super strong. I never use 10 and lots of button pushing to get to 6 or 7. I swear 8 power is just the same as Full 10. Burns every time. I gave up and use 7. I also go at least a minute less than whatever the recommended time is. Getting the turntable back in correctly after cleaning is a chore. Hard to get aligned so it spins. Got it because it appeared to be the most like my old GE that I loved and fit in the cubby that was made for microwave. Dealing with it because of the price. Couldn't find anything that fit for less. Just sigh and I start the process is the daily thing. It does heat things up, sometimes too much. There's a huge difference in what we set it for and the directions on the box of food. If we had kids at home using it on their own I don't think that it would work for us. I'll keep looking for a replacement but for now it is what it is. HTH

I bought this to replace my Panasonic NN-SN960S that died after 10 years of use, which had a stainless steel exterior and also purchased from Sam's. The description for this says "Stainless-steel exterior with smoked glass door" which is not true. The cabinet is painted some shiny metal flake silver looking paint. Definitely NOT stainless. If it lasts 10 years and works as good as my old Panasonic I will be happy, but I think the description should be changed so people aren't disappointed such as I. I will say I think this model might be on the way out, as I can't find it on Panasonic's website anywhere. They have 2 newer 2.2 cu ft models on their website. I have attached pictures of my old stainless steel enclosure vs the new. It's pretty clear they've cheapened this up by doing a painted enclosure.