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Customer reviews for SAMSUNG 55" Class Q6-Series 4K Ultra HD Smart QLED TV QN55Q6DAAFXZA for
SAMSUNG 55" Class Q6-Series 4K Ultra HD Smart QLED TV QN55Q6DAAFXZA
4.6 out of 5 stars
stars
1,348 ratings1,284 reviews
  1. 5 stars74% (996)
  2. 4 stars18% (248)
  3. 3 stars4% (51)
  4. 2 stars1% (19)
  5. 1 star3% (34)

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Showing 31-40 of 1,284 reviews
Jan 30, 2022
Debra L
3 out of 5 stars review

What is happening?

We got the Frame as a Christmas gift. It will turn itself of in gallery mode from time to time, but what is most frustrating is, when we are watching a program, it will say that ‘we are unable to contact the service right now. Try again later". Our internet is fine. I will sign out and in and out, turn off the tv, turn it on, but nothing. I don't get it.

Review from Samsung Canada
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reply from Operations

i Debra L, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Oct 10, 2021
Ryan
1 out of 5 stars review

Broken TV

tv came broke cant seem to get to the right person to get it fixed have had a ticket open since this thing came. my reviews keep getting censored hopefully this one doesnt. i cant stress enough how bad this experience has been. product is broken. i have asked for managers to help this is my plea.

Review from Samsung US
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reply from Samsung Brand Ambassador

Ryan, Thank you for your review of Samsung's Q60A TV. We greatly value your feedback on the issues you have faced. We are unable to look up your customer contact information based only on your review name. Please do try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We look forward to hearing from you and correcting this unfortunate experience. ~ Samsung Specialist

Oct 11, 2021
Anonymous
1 out of 5 stars review

it was a great TV but....

[This review was collected as part of a promotion.] I originally purchased this TV because it was being advertised as a gaming TV and capable of 120 Hz refresh rate, but after owning this TV for one day I quickly realized that this was nothing like the previous year's version it was a dumbed down version, you see the 2020 version of this TV was rated as the best TV board gaming of 2020 but Samsung decided that they wanted to be cheap and strip the 2021 version of all the features that the 2020 version have and sell it for a higher price point. Save your money it's garbage buy something better.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi there, Thank you for your review of the Samsung Q60A TV. I apologize for any misinformation you were given. Our Motion Rate 120 is a metric that combines the panel’s native refresh rate, image processing, and backlighting technology. This produces a rating that better conveys the TV’s overall motion performance. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Dec 8, 2022
Razzo
2 out of 5 stars review

Lots of back light bleed and flashlighting

They replaced my panel two times because of light coming from corners and hazy white light bleed through. The last one is just worse and now they won't do anything! I'm done with Samsung TVs. I don't reccomend qled especially bad, as my older ones were great for at least the first few years. I have a Bright room, so they look great during the day, however, at night the white light that comes from the corners and middle is distracting. Especially if you are watching a movie with lots of black scenes.

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Review from Samsung US
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May 4, 2021
Happyman
4 out of 5 stars review

This is a big tv

[This review was collected as part of a promotion.] Movies sports news Netflix dvd really nice on programs HD but kinda washed white light on others sound definitely needs improvement l will have to add a sound system to enhance the enjoyment of movies don't know whats recommended for that all and all great TV I love the clarity of my samsung 55in. Curved TV 6yrs old and perfect picture on all programs wish the qled60 was as clear

Review from Samsung US
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reply from Samsung Brand Ambassador

Happyman: Thank you for your review of your new 75” Q60A QLED TV. Your TV features Object Tracking Sound Lite which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports. You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode You can also go to: Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Mar 2, 2022
Alex
1 out of 5 stars review

Edge Lighting

this tv is by no means worth it. a buddy of mine got the q70 and was raving about it, so i decided to try out the q60 thinking there wasnt enough of a difference to justify the q70's price. i was wrong. the edge lighting is absolutely unbearable, deep blacks are no where near black, in fact they are better on my 8 year old vizio. the bleeding is insane and i honestly don't know how this tv exists. just buy the q70.

Review from Samsung US
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Aug 6, 2021
Kennison15
5 out of 5 stars review

AMAZING

[This review was collected as part of a promotion.] The colors and vibrancy of this tv is unmatched. I was questionable about the refresh rate/frame rate with it only being 60, but it is nothing to worry about. I play shooters, fast-paced games on it without any problem.

Review from Samsung US
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Jul 25, 2021
MP10
5 out of 5 stars review

Wonderful Product

[This review was collected as part of a promotion.] Love this TV. A definite upgrade from the previous one I had. Enjoying and learning all the new features. Easy to use and navigate. Casting from devices so much easier. Picture is amazing. Sound wise could use some improvement but overall is good.

Review from Samsung US
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Apr 9, 2021
SullyZQ6
5 out of 5 stars review

Hands down best TV!

[This review was collected as part of a promotion.] Love the Ambient Mode! This was the main reason for purchasing this TV! We were not let down one bit! Picture is clear and sharp, details are crisp! As long as this TV lasts for over 5 years like my last one did that's now in the kids play area I'll be ecstatic! Thanks Samsung.

Review from Samsung US
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Oct 24, 2021
emyl107
4 out of 5 stars review

Enjoying it

[This review was collected as part of a promotion.] Images are bright and clear! Our family is enjoying it. The reason I gave it a 4 star is because we have had some issue with the remote control. Sometimes it would not work even though it was fully charged. We were able to troubleshoot through it.

Review from Samsung US
Helpful?6YW7ERS0HTVS13877667901