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Customer reviews for Fresh Step Odor Shield Multi Cat Clumping Litter, Febreze Fresh Scent, 42 lb. for
Fresh Step Odor Shield Multi Cat Clumping Litter, Febreze Fresh Scent, 42 lb.
4.8 out of 5 stars
stars
16.8K ratings16.3K reviews
  1. 5 stars80% (13.5K)
  2. 4 stars16% (2,753)
  3. 3 stars2% (332)
  4. 2 stars0% (82)
  5. 1 star1% (128)

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Showing 1,081-1,090 of 16,829 reviews
Feb 1, 2018
vlewis72
5 out of 5 stars
5 out of 5 stars review

Long lasting

I've been using the product with my 2 kitties for a while now. I tried several brands before settling on this one and I highly recommend it. My cats took to it immediately. There is very little mess and the odor control is wonderful and long-lasting.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
Jul 18, 2019
falconsfan79
2 out of 5 stars
2 out of 5 stars review

Absolutely HATE the new 42 lb package!

So who actually enjoys cleaning a litter box? Not many people if any, so then why on earth would you make having to do it more difficult by adding so much unnecessary packaging/work on the 42 lb.product? I have three cats with multiple boxes, it is a literal nightmare now to clean the boxes. Not only is there WAY too much plastic and other packaging, but the little bags are also a joke. I have to open two bags just to fill the box, where before I could just unzip the one large bag and pour it all among the boxes in one step. Now, I have to first tear off the main packaging, pull out one of the tiny bags, pull off the resealable sticker, tear off the top of the small bag, dump it, go back, grab another tiny bag, pull off the resealable sticker, tear off the top of the small bag, pour ALMOST the whole bag but not quite (because that would be too easy) then re-seal the small bag with this crazy resealable sticker. Now, next time I'll likely have to deal with three bags instead of the two. PLEASE go back to the single 42 lb. bag with the sliding seal and handle or at least give people options. I'm sure this new package would be convenient for some people, but I would guess that most people who are buying this large quantity of litter are people like me with multiple cats and boxes, who don't want to spend any more time/effort on doing litter boxes than we have to. I know it may sound silly but I may consider going to a different brand over this change, I just refuse to accept something that makes an already unpleasant chore even worse.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
reply from The Fresh Step Team

Hello, and thank you for reaching out to us. We're sorry to hear that the packaging of our 42-lb Multi-Cat Scented Litter with the power of Febreze didn't meet your expectations, and we'd love a chance to make this up to you. To start, please give us a call at 800-284-2287 and mention this reference number: 190723-000881. 'Looking forward to hearing from you soon.

Sep 1, 2018
EzEd
5 out of 5 stars
5 out of 5 stars review

Ideal for multiple cats

[This review was collected as part of a promotion.] We have two cats who use multi-cat litter exclusively. Their litter box is in the laundry room. We clean it two or three times a week. There has never been an odor. We wouldn't use anything else.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
Jan 5, 2017
mylle
5 out of 5 stars
5 out of 5 stars review

Lasting freshness

[This review was collected as part of a promotion.] this litter is a fresh scented blessing :) my daughter has two cats and this litter has proven to stand up to its name . and the scent lasts from one complete litter change to another. thank you Fresh Step !!

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
Sep 13, 2019
linda_va_8zffk
5 out of 5 stars
5 out of 5 stars review

I love this litter

[This review was collected as part of a promotion.] I received a coupon for Fresh Step Cat Litter from Pinchme. I have used Fresh Step Cat Litter a long time ago but for some reason I had switched to another brand over the years. I am glad that I gave Fresh Step another chance. I really liked how it controlled the order and it didn't track a lot out of the litter box on my cats paws. It was easy to scoop. I was amazed at how well it did control the order. I have two cats and both seemed to like the litter.

Review from PINCHme.com
Helpful?2H1S90SO242G13877667006
Oct 17, 2016
Miserable in the Valley
1 out of 5 stars
1 out of 5 stars review

Cat's Skin Broke-Out

[This review was collected as part of a promotion.] Thought I would try this once as we have two cats. One of our cats has sensitive skin. She broke-out in a big rash and scratched herself raw after using it. She let us know she was not happy with the litter by doing her business in our walk-in shower. We switched back to the normal Fresh Step. It took her a while before she would step into the litter box again. She is now happy to be back using the old version with out the Febreze

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
reply from Fresh Step Consumer Services

Hello there! We'd like to apologize for any issues with your Febreze litter. We appreciate your feedback and rest assured it will be shared with the team. Please give us a call at 800-284-2287 Monday-Friday, between 9am-5:30pm EST. You may provide the representative with this reference number 161018-000588 for swift assistance. We look forward to your call!

Sep 4, 2018
catfarm
5 out of 5 stars
5 out of 5 stars review

Our cats love the Fresh Step products

[This review was collected as part of a promotion.] We have many cats and we have had a hard time finding litter products that meet our needs and their needs until we discovered Fresh Step. FS was recommended by a shelter and we will never try anything again. Our cats do not reject the box anymore, and all products are low dust --- this was a major issue until we found FS. We really like the Multi-Cat with Febreze for our downstairs area. It doesn't have that unpleasant scent of most scented litters. Absolutely recommend this product.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
Jun 29, 2016
Shannon C
1 out of 5 stars
1 out of 5 stars review

My cat had a severe allergy to this. She not only loses hair on her paw/arm but also develops a rash on her belly. This was figured out AFTER having a blood-allergy test at the vet and changing her food because that alone didn't stop the hair loss or rash.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
reply from Fresh Step Consumer Affairs

Hi Shannon. We're very sorry to hear this experience with your cat. We definitely would not expect this to happen, and we'll be sure to share this with our team. We'd very much like to further assist you with this! Please call us at 1-800-284-2287 between 9am-5:30pm EST. You can provide the representative with this reference number for faster service 160701-000707. We look forward to hear from you soon! -Fresh Step Consumer Affairs

Apr 23, 2016
speech82
5 out of 5 stars
5 out of 5 stars review

My four cats get mad when I buy anything else!

[This review was collected as part of a promotion.] I have used this litter for yeas and buy the largest bag available. I have 4 cats and they all love it. They have left me "gifts" in other places when I have purchase other brands when in a rush. I will be a loyal customer for my best friends.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
Feb 9, 2018
red lady
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] I recently moved in with my elderly mother to assist with her care. Unfortunately her allergies force me to keep my cats in my bedroom. Trust me I would not use any others litter. Visitors are stunned to find out I have cats---no tell-tale odors. Have tried other products but hands down this is the best. Save yourself time as well as money by purchasing FRESH STEP MULTI-CAT litter

Review from freshstep.com
Helpful?2H1S90SO242G13877667006