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Customer reviews for Fresh Step Odor Shield Multi Cat Clumping Litter with Febreze Freshness, 42 lb. for
Fresh Step Odor Shield Multi Cat Clumping Litter with Febreze Freshness, 42 lb.
4.8 out of 5 stars
stars16.8K ratings16.3K reviews
  1. 5 stars80% (13.5K)
  2. 4 stars16% (2,753)
  3. 3 stars2% (332)
  4. 2 stars0% (82)
  5. 1 star1% (127)

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Showing 1-10 of 16,353 reviews
Sep 5, 2019
CatLoverMomma
5 out of 5 stars review

Verified Purchase

THE BEST LITTER EVER!!!

I tried EVERY other brand out there and have ALWAYS come back to FRESH STEP! I have multiple cats and the EXTREME works WONDERFULLY!!! Stop using anything else but FRESH STEP!!!

Helpful?2H1S90SO242G13877667006
Aug 18, 2023
Dolores urd1
5 out of 5 stars review

Verified Purchase

Almsgiving; the ultimate bible weapon for enemies!

Convenient packaged amount to refill litter tray, unless you have a white female cat from the shelter with a proven history of dumping elsewhere on the Persian rugs in retaliation for the new addition to the family!

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Aug 1, 2023
TJ
5 out of 5 stars review

Verified Purchase

Happy Kitty

Bought this for our neighbor’s cat while our neighbor was in rehab for a couple months. I was happy to see four smaller bags which made it easier to handle, and it was priced better than our local store.

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Apr 16, 2023
Barb
5 out of 5 stars review

Verified Purchase

Best clumping litter on the market

Sam's store did not have any. Bought it on line from Sam's and was charged $6 s/h even though I am a plus member at Sam's. Seems rather unfair to the Sam's member to be penalized when the store dosen't have the product.

Helpful?2H1S90SO242G13877667006
Feb 6, 2023
mmh
5 out of 5 stars review

Verified Purchase

Works well in Litter Robot!

Forms tight clumps. Economical and efficient

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Aug 26, 2019
Gardengal
4 out of 5 stars review

Verified Purchase

Pretty good

Let's face it-no one likes to deal with litter. But deal with it we must . This is one of the better ones I have found . But Fresh Step with activated charcoal worked better for odor control. But the little pieces of charcoal would get in my carpet and leave black marks. This type doesn't do that but it's not as good at Odor Control. I don't like that this or any other litter I have tried makes the liquid waste stick so badly to the bottom of the litter box. I wish something could be done about that.

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Feb 5, 2024
LT
3 out of 5 stars review

Verified Purchase

More money for less product!

It's disturbing that Sam's has increased their prices so much. In addition it's amazing that Sam's think we're so stupid as to not notice that not only cat litter but paper towels, toilet tissue, along with many other items have been reduced in the amount you get and then with price increases you're basically paying more for 1/3 less product! Nice Sam's, thanks for helping your customers by increasing prices and reducing the amount of product we get. I had a paper towel roll in my shed from a year ago and just got new shipment of paper towels and comparing the two the new rolls are 20%-25% smaller and more money!

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Oct 26, 2019
Lorin
2 out of 5 stars review

Verified Purchase

Just Like Sand

I'm pretty sure that if I opened all four bags, and dumped them into a 35 gallon bucket, it would not reach the same level of cat litter as the brand I had been buying.I feel like I'm getting cheated. The litter itself is very heavy, like sand. I was curious why each bag felt so heavy, when they are as big as a 5 lb. bag of sugar, which is light in comparison. I don't know the reason. Scooping out the clumps is hard at the bottom of the litter box. You'll need a hard plastic spatula or a metal scraper. Some clumps stay together, some break apart. The perfume is too strong, but that fades away during and after use. The heavy perfume doesn't prevent the cats from using the litterbox, but they'd probably be more comfortable with the unscented. The litter feels heavy during scooping, also. I'm not a fan of heavy cat litter, but it probably is soft and easier for the cats' feet, rather than the granules.

Helpful?2H1S90SO242G13877667006
reply from Supplier Response

Hello, Lorin. Thank you for bringing this to our attention. We're sorry to hear that our Fresh Step Multi-Cat Scented litter didn't meet your expectations. While we would expect our products to perform better than this, we'd love to help. To start, add three to four inches into the box to absorb the moisture. If the level is too low, it will allow the urine to reach the bottom and stick to the box. Make sure to refill the box each time you remove waste to ensure adequate levels of litter. While we hope these tips help, we'd love to improve your experience with us. So we may proceed, please reach out to us at 800-284-2287 and mention this reference number: 191108-000596. Talk to you soon. Liz from the Fresh Step team

Mar 11, 2024
Robin
1 out of 5 stars review

Verified Purchase

Lots of clay, Odor control didn’t make it 4 days

I’m not nose blind so I’m very picky about litter. It was a good deal and I figured I would try to stronger “multi-cat” even though I only have 1 cat. I am diligent about keeping it clean and do a complete replacement every Wednesday. By Sunday I had to open the windows to air out the smell it was so bad. I doctored it up with extra odor additives to survive until the dump on Wednesday but I will never use this brand again. There was so much sticky clay I had to clean off the scooper after each use too. I’m fully aware that I am on the more OCD end of cat owners but this was a complete waste of my money. I didn’t use the rest of it and won’t even donate it to a shelter, it’s that bad. I’m going back to my brand and will not be buying any version of this brand again since this was supposed to be the best they had to offer.

Helpful?2H1S90SO242G13877667006
reply from Fresh Step

Robin, our team is grateful for your review of our Multi-Cat Clumping Litter with Febreze, and we can see what a disappointment that was after only a few days of use. We're sorry it failed to control the odor and clump to your expectations. Info like this is valuable, and we'd like to discuss this more. Kindly call 800-325-9259 with reference number 240313-000160. Thanks for the chance to assist. Shannon from The Fresh Step Team

May 13, 2024
Anoyed and discouraged
1 out of 5 stars review

Verified Purchase

Do not buy

This product is a waste of mo ey it is not what it says it is. It only stays wet all the time and the cat urine just get strong by the minute and also gets heavier by the minute.

Helpful?2H1S90SO242G13877667006
reply from Fresh Step

Thanks for sharing your experience using our Extra Strength Multi-Cat Litter w/Febreze. We understand the frustration of using a clumping litter that doesn't clump. Please allow us to bring back your confidence in our products by calling our team at 800-325-9259 and mentioning reference number 240515-000410. We hope to get you back on track soon. Shannon from The Fresh Step Team