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Customer reviews for Fresh Step Odor Shield Multi Cat Clumping Litter, Febreze Fresh Scent, 42 lb. for
Fresh Step Odor Shield Multi Cat Clumping Litter, Febreze Fresh Scent, 42 lb.
4.8 out of 5 stars
stars
16.8K ratings16.3K reviews
  1. 5 stars80% (13.5K)
  2. 4 stars16% (2,753)
  3. 3 stars2% (332)
  4. 2 stars0% (82)
  5. 1 star1% (128)

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Showing 1-10 of 16,356 reviews
Feb 28, 2026
SiouxzyF
5 out of 5 stars review

Two paws up!

[This review was collected as part of a promotion.] I received Fresh Step Odor Shield cat litter to test and review. The most telling thing about this litter is that my cat, who is usually sensitive to change, didn’t mind this litter! It don’t upset him in any way and he continued to use his litter box like normal. The litter did exactly what it claimed to do: it clumped well and made sifting easy. It also trapped odors well; we never smelled foul odors while testing this litter. Fresh Step Odor Shield is a good cat litter that makes maintaining your cat’s litter box easy and provides solid odor control. We give it two paws up… recommend!

Review from freshstep.com
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May 1, 2017
Roxi
5 out of 5 stars review

Long Lasting Litter

[This review was collected as part of a promotion.] I've been a Fresh Step buyer since 2004. I really like the fact that it lasts for so long. Even my Roxie likes it, as you can see in the video.

Review from freshstep.com
Helpful?2H1S90SO242G13877667006
Aug 18, 2023
Dolores urd1
5 out of 5 stars review

Verified Purchase

Almsgiving; the ultimate bible weapon for enemies!

Convenient packaged amount to refill litter tray, unless you have a white female cat from the shelter with a proven history of dumping elsewhere on the Persian rugs in retaliation for the new addition to the family!

Helpful?2H1S90SO242G13877667006
Apr 16, 2023
Barb
5 out of 5 stars review

Verified Purchase

Best clumping litter on the market

Sam's store did not have any. Bought it on line from Sam's and was charged $6 s/h even though I am a plus member at Sam's. Seems rather unfair to the Sam's member to be penalized when the store dosen't have the product.

Helpful?2H1S90SO242G13877667006
Sep 5, 2019
CatLoverMomma
5 out of 5 stars review

Verified Purchase

THE BEST LITTER EVER!!!

I tried EVERY other brand out there and have ALWAYS come back to FRESH STEP! I have multiple cats and the EXTREME works WONDERFULLY!!! Stop using anything else but FRESH STEP!!!

Helpful?2H1S90SO242G13877667006
Feb 5, 2024
LT
3 out of 5 stars review

Verified Purchase

More money for less product!

It's disturbing that Sam's has increased their prices so much. In addition it's amazing that Sam's think we're so stupid as to not notice that not only cat litter but paper towels, toilet tissue, along with many other items have been reduced in the amount you get and then with price increases you're basically paying more for 1/3 less product! Nice Sam's, thanks for helping your customers by increasing prices and reducing the amount of product we get. I had a paper towel roll in my shed from a year ago and just got new shipment of paper towels and comparing the two the new rolls are 20%-25% smaller and more money!

Helpful?2H1S90SO242G13877667006
Oct 26, 2019
Lorin
2 out of 5 stars review

Verified Purchase

Just Like Sand

I'm pretty sure that if I opened all four bags, and dumped them into a 35 gallon bucket, it would not reach the same level of cat litter as the brand I had been buying.I feel like I'm getting cheated. The litter itself is very heavy, like sand. I was curious why each bag felt so heavy, when they are as big as a 5 lb. bag of sugar, which is light in comparison. I don't know the reason. Scooping out the clumps is hard at the bottom of the litter box. You'll need a hard plastic spatula or a metal scraper. Some clumps stay together, some break apart. The perfume is too strong, but that fades away during and after use. The heavy perfume doesn't prevent the cats from using the litterbox, but they'd probably be more comfortable with the unscented. The litter feels heavy during scooping, also. I'm not a fan of heavy cat litter, but it probably is soft and easier for the cats' feet, rather than the granules.

Helpful?2H1S90SO242G13877667006
reply from Supplier Response

Hello, Lorin. Thank you for bringing this to our attention. We're sorry to hear that our Fresh Step Multi-Cat Scented litter didn't meet your expectations. While we would expect our products to perform better than this, we'd love to help. To start, add three to four inches into the box to absorb the moisture. If the level is too low, it will allow the urine to reach the bottom and stick to the box. Make sure to refill the box each time you remove waste to ensure adequate levels of litter. While we hope these tips help, we'd love to improve your experience with us. So we may proceed, please reach out to us at 800-284-2287 and mention this reference number: 191108-000596. Talk to you soon. Liz from the Fresh Step team

Mar 8, 2026
Sonia
1 out of 5 stars review

Be aware formula changed!! So dusty! Almost sand.

The formula changed from a year ago maybe more. Now, it's so dusty, just looking at it you can tell it's basically sand with some bigger "pellets" in. It's too fine. Instead of making firm balls like it used to, now it's more like a sticky sludge. I kept using it in case it was just a bad batch, but at this point it's safe to say this litter formula is there to stay. I will be changing brands. The litter room is so dusty. If you don't have a dedicated litter box room, don't use this unless you like a thin coat of dust over everything in that room. The other unscented Fresh Step is the same, so don't bother with that one either.

Helpful?2H1S90SO242G13877667006
reply from Fresh Step

Sonia, we appreciate you sharing your feedback about our Odor Shield Litter. We’re sorry to hear about your experience with the dust and clumping, as that’s not the performance we want for our fans. We’d like the opportunity to speak with you one-on-one to learn more and help. When you have a moment, please give us a call at 800-325-9259 and reference #260312-000255 so we can assist you further. Looking forward to hearing from you. Jeffery from The Fresh Step Team

Mar 11, 2024
Robin
1 out of 5 stars review

Verified Purchase

Lots of clay, Odor control didn’t make it 4 days

I’m not nose blind so I’m very picky about litter. It was a good deal and I figured I would try to stronger “multi-cat” even though I only have 1 cat. I am diligent about keeping it clean and do a complete replacement every Wednesday. By Sunday I had to open the windows to air out the smell it was so bad. I doctored it up with extra odor additives to survive until the dump on Wednesday but I will never use this brand again. There was so much sticky clay I had to clean off the scooper after each use too. I’m fully aware that I am on the more OCD end of cat owners but this was a complete waste of my money. I didn’t use the rest of it and won’t even donate it to a shelter, it’s that bad. I’m going back to my brand and will not be buying any version of this brand again since this was supposed to be the best they had to offer.

Helpful?2H1S90SO242G13877667006
reply from Fresh Step

Robin, our team is grateful for your review of our Multi-Cat Clumping Litter with Febreze, and we can see what a disappointment that was after only a few days of use. We're sorry it failed to control the odor and clump to your expectations. Info like this is valuable, and we'd like to discuss this more. Kindly call 800-325-9259 with reference number 240313-000160. Thanks for the chance to assist. Shannon from The Fresh Step Team

May 13, 2024
Anoyed and discouraged
1 out of 5 stars review

Verified Purchase

Do not buy

This product is a waste of mo ey it is not what it says it is. It only stays wet all the time and the cat urine just get strong by the minute and also gets heavier by the minute.

Helpful?2H1S90SO242G13877667006
reply from Fresh Step

Thanks for sharing your experience using our Extra Strength Multi-Cat Litter w/Febreze. We understand the frustration of using a clumping litter that doesn't clump. Please allow us to bring back your confidence in our products by calling our team at 800-325-9259 and mentioning reference number 240515-000410. We hope to get you back on track soon. Shannon from The Fresh Step Team