No issues with ordering, delivery or assembly. Color coding the bags and instructions would cut a lot of time off the installation. It took close to (3) 8hrs days to assemble. Recommend applying stain before assembly. After one season the factory stain was very faded and some spots were bare.

My grand kids love this playset, although it has only been in service for 6 months it is holding up well. I stained and sealed all boards before assembly, an important step for full sealing of the wood. Also do the pre-inspection, I had some bad pieces of wood, which were promptly replaced with no hassle. I recommend taking your time with assembly as some pieces were difficult to orientate properly to get the pre-drilled holes lined up.

1) missing 2 each H 9 boards. (2) telescop housing cracked. (3) About a dozen & a half 1 1/8 wood screws short. (4) board marked P 2 was not the right board, but the right booard was found, but not marked. (5) Holes in E5 boards that ladder (Y35-24-75G ) attached to were misaligned. (6) Some instructions were not made clear enough. (7) About half of all boards were either not marked or smudged. (8) No instructions on where to attach Y10-16.5G handles to B 1 and E 6 boards or hardware to use. (9)No way to secure bottom of slide to ground to prevent side to side movement.

overall, the bilt app was amazing. there were a couple of sections where the parts weren't labeled but it's was easy to determine the part by the picture and it's also in the instructions. it just makes it quicker to touch ther part to see what it is instead of having to wait for the narrator to get to it. still, the app made a relatively intimidating assembly very easy by breaking it down into simple steps.

I evaluated may swing sets from the Rainbow systems and Backyard Adventures before deciding to go for the do-it-yourself route. It took 4 adults about 20 hours and then I did some finishing touches for about 6 hours during the work week. I agree that setting all the parts out ahead of time will significantly save you time, but it's hard to have the space to do that too far in advance not to mention the unpredictable weather of December. The set is worth every penny and the blood, sweat, and tears just to see the smile on my little boys face. There are some significant errors in the instruction manual, which made my rating a 4. The quality is there and the set looks great, we just had about 5 items that we had to re-work, which delayed greatly. Customer Service is wonderful with missing parts. If you are prepared for the work, this is the set for you. I also wish there were four slots for swings vs. three.

We purchased this for our daughter for Christmas (2010) and she Is already in heaven!! I started assembly Christmas night and finished this morning. I have to say I don't know what all the fuss is about, I assembled this by myself ( and I'm no skilled artisan, I am 5 months pregnant, and dont like to get my hands dirty) it took about 16 solid hours. The instructions are very thorough if you actully read them, more than just the pictures :). And if you go into this with a clear idea of two full days of work, you won't get frustrated or hopeless. As others have mentioned I would STRONGLY suggest inventorying all you pieces ahead of time, and alphabetize them(and numerical order), preferably somewhere flat and free of clutter/debris ( like a garage floor) start with A's on the left, finish with S's on the right, it's only 4 boxes of wood, it'll take about 2 hours with 1 person, and will save you days!! I promise, do the same with your hardware and screws, keep lag screws together, wood screws together, hex bolts together, and washers, those are used most . I would personally suggest an electric drill for the sake of power, speed, and less bulk( you will be doing a lot of pilot holes in thick wood) but if you have multiple batteries for a cordless, go for it. This product is Amazing, Ive never seen my daughters eyes light up like this! It's simple but timely assembly, and one thing after another of magic and surprises for the kids, not to mention plenty roomy and spacious for adults to play along too! A must buy!!

My husband and I constructed this play set all by ourselves and we have very minimal construction or building experience. We were able to knock this out over the space of a week, between me the housewife doing a lot of the smaller sections myself and then tackling the bigger tasks together. The customer service was amazing, and we never felt inadequate when speaking with their reps, they were quick and thorough with their solutions and extremely helpful. We are looking forward to using this beautiful addition to our home for many years to come.

Good product that looks like its pictures. Two "moderately" skilled guys spent three full days assembling. Only missing one board (a P1) and three screws (for the slide). Everything comes in effectively four boxes (there's actually five, but the slide occupies one box by itself). Hardware is well labeled and sorted in plastic bags, lots of different sizes and shapes, so keep everything you aren't using at the moment in its respective bag. Only real criticism is the fact that all of the boards, and there are a lot of them, come with ink stamps that vary from clear to indistinguishable to no where to be found. The boards are however well documented in the directions as to what you're looking for so though frustrating you can work around the poor stamping when it occurs. Be sure you level the base right from the beginning and use a level then and thereafter! Grandkids love it, so all the trials and tribulations of building were ultimately worth it, enjoy!

We bought this playset a year ago and hired a local guy to set it up. I am handy, but I would highly recommend hiring out for the build unless you have time to burn. We didn't get around to clear coating the set, but that doesn't appear to have mattered so far. We live in sunny southeastern Washington state (300 days of sunshine!) and have seen little to no fading of the stain. Our daughter loves playing on and in her set. The features appear well suited to someone who was 5 when we got it through at least the next couple of years. She likes to use it as a getaway, picnic station, playhouse and just to swing or climb on the mini climbing wall and up and down the slide. We bought ours through Sam's Club, finding the overall cost was lowest via that route. It was delivered by a tractor-trailer in good condition. As I recall, we didn't have to call for any replacement parts. One or two of the wood components were damaged but they were not damaged in any way that affected the set, as in neither visible once assembled nor splintery. Incidentally, our daughter has reported zero splinters in a full year of extensive play. Great set. Glad I didn't build it myself, truly, but I'm sure it would have been doable if I'd had the time to burn. Definitely would recommend it!

Most of the reviews sum this product up well. I read them all before I made the purchase. It took two of us about 15 hours to put together. Directions are good, but read carefully. I only had one cracked board. The worst part is taking inventory and organizing especially when a 3 yr old is helping you. Great product that is really solid. It's a great choice. My 3 year old girl loves it and we bought an infant swing that I hung on the monkey bar side for my 4 month old (which he loves).