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Customer ratings & reviews for
Serta Perfect Sleeper Glenmoor 14" Pillowtop Mattress Available in Twin, TwinXL, Full, Queen, King, California King
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4.1 out of 5 stars
stars1,931 ratings1,300 reviews
  1. 5 stars61% (1,185)
  2. 4 stars16% (312)
  3. 3 stars5% (97)
  4. 2 stars5% (89)
  5. 1 star13% (248)
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Showing 651-660 of 1,300 reviews
Sep 3, 2017
JoJo
5 out of 5 stars review

Verified Purchase

Comfort and height of set.

Love the Serta's comfort plus I don't even know if my husband is in bed. So easy to just set up and stand up off this Serta.

Helpful?4QMFWVS3Y7A913877654716
Jun 7, 2018
308michelee
1 out of 5 stars review

Extremely disappointed.

I bought this 2 weeks ago. So excited. But both my husband and I are sweating, even with the ceiling fan on! Holds heat even though it says "cool gel". I toss and turn worse now then what I use to sleeping on our old mattress.

Helpful?4QMFWVS3Y7A913877654716
Jan 22, 2018
JW
2 out of 5 stars review

Dissatisfied totally!

This mattress is terrible...it sinks in the middle and the left side...this is 2nd mattress...returned 1st one...it also singled in the middle...I am not happy with it...my back hurts every morning if I sleep in middle or left side.

Helpful?4QMFWVS3Y7A913877654716
Dec 21, 2021
Osoblue
1 out of 5 stars review

Worst purchase ever

I bought this on June/July of 2020 and this mattress sinks on both sides, the mattress was never too firm to begin with, but this is ridiculous after only a year and a half. It is so uncomfortable and we always wakeup with a back ache. Horrible!

Helpful?4QMFWVS3Y7A913877654716
reply from Serta Team

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Dec 31, 2017
CIROS1514682542
4 out of 5 stars review

A little bit more firm than the sample at store

The mattress is well made but the only down side is that the mattress is a little more firm that the sample I tried at the store. I am a side sleeper and this make me wake up a few times during night to change position.

Review from Serta
Helpful?4QMFWVS3Y7A913877654716
Jan 25, 2021
Roo
3 out of 5 stars review

starting to sink where we sleep

After having this mattress around 2 years now, it is starting to sink where my husband I sleep, we are not heavy people....him 190, me 130. It should not be doing this, looking into 10 year warranty on this mattress.....

Helpful?4QMFWVS3Y7A913877654716
Jun 26, 2021
Jay
2 out of 5 stars review

saggiing.. Uggg

Going to have to call serta and see how well their warranty is, mattress bought November 2019, not 2 yrs old, already sagging in middle and on 1 side.. Not Happy with issues this soon...

Helpful?4QMFWVS3Y7A913877654716
reply from Serta Team

Hello Jay, thank you for taking the time to leave us a review. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 5, 2022
Jennifer
1 out of 5 stars review

The hole

After a few months I noticed a sag on my side. This hole causes me to roll into the same spot no matter what position I start in. I have tried rotation nothing works! I should have written this review much sooner to save you all some grief!!!!

Helpful?4QMFWVS3Y7A913877654716
reply from Serta Team

Hello Jennifer, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jun 7, 2021
wilbur
1 out of 5 stars review

Total junk

Had this matress two months and started sagging on edge and now in the middle,terreible construction DONT WASTE YOUR MONEY.! after some haggleing did get my money back from SAMS Purchased at Sams

Helpful?4QMFWVS3Y7A913877654716
reply from Serta Team

We're so sorry to hear that your Serta mattress started sagging in a couple of spots! We truly want what's best for you whether that's with Serta or elsewhere, so we are happy to hear that you were able to get that assistance from our partner Sam's Club.

Jun 25, 2020
Disappointed
1 out of 5 stars review

Terrible. Indented on both sides within 6 months

We loved this bed... for the first month. Whatever cushion it had was gone by then. By 4 months, you could start to see indentations. By 6 months it looks worse than the 10 year old mattress we replaced. Don't waste your time or money

Helpful?4QMFWVS3Y7A913877654716
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Perfect Sleeper Glenmoor 2.0 Pillowtop King Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!