This mattress is definitely for people who like a firm bed. It does have a pillow top, but it is not really soft. We love firm!!

After a few months I noticed a sag on my side. This hole causes me to roll into the same spot no matter what position I start in. I have tried rotation nothing works! I should have written this review much sooner to save you all some grief!!!!

Awful mattress very hard and gets hot with your body heat and gets hotter I have too sleep on it with fan on me and still get hot and husband says same thing

After having this mattress around 2 years now, it is starting to sink where my husband I sleep, we are not heavy people....him 190, me 130. It should not be doing this, looking into 10 year warranty on this mattress.....

The mattress is well made but the only down side is that the mattress is a little more firm that the sample I tried at the store. I am a side sleeper and this make me wake up a few times during night to change position.

This mattress, as others have said, is MUCH softer in the store. I got this and could only stand it for about 1 hour before I slept on the couch. I am going to try to return it :(

Lacks the depth and comfort of an acceptable piece of furniture. So many other comfortable mattresses at other locations. Do not fall for this unfortunate excuse for a mattress. It's service will be no good to you.

Going to have to call serta and see how well their warranty is, mattress bought November 2019, not 2 yrs old, already sagging in middle and on 1 side.. Not Happy with issues this soon...

I bought this 2 weeks ago. So excited. But both my husband and I are sweating, even with the ceiling fan on! Holds heat even though it says "cool gel". I toss and turn worse now then what I use to sleeping on our old mattress.

This mattress is terrible...it sinks in the middle and the left side...this is 2nd mattress...returned 1st one...it also singled in the middle...I am not happy with it...my back hurts every morning if I sleep in middle or left side.