Hello LIGIA! We are truly sorry to hear about your disappointing experience with the AM Broad Spectrum SPF 30 Facial Moisturizing Lotion that was part of your two-pack purchase. We deeply regret that you found the product to be lumpy and flaky upon application, requiring you to remove residue, as this is certainly not the smooth and comfortable experience we intend for our customers. Our AM Facial Moisturizing Lotion is formulated to provide essential hydration while offering broad-spectrum sun protection, and we are disheartened that it did not deliver the seamless wear you expect. We understand your frustration, and we want to help. Please reach out to our customer service team directly at 888-768-2915, Monday through Friday, from 9:00 am to 5:30 pm ET, so we can discuss your specific experience and offer further assistance.

Hello JEFF.<br />Thank you for sharing your experience with CeraVe Daily Moisturizing Lotion, Normal to Dry Skin, 12 fl. oz., 2 pk. We&#39;re sorry to hear that this product did not meet your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along. Thank you for trying CeraVe!