Hello LIGIA! We are truly sorry to hear about your disappointing experience with the AM Broad Spectrum SPF 30 Facial Moisturizing Lotion that was part of your two-pack purchase. We deeply regret that you found the product to be lumpy and flaky upon application, requiring you to remove residue, as this is certainly not the smooth and comfortable experience we intend for our customers. Our AM Facial Moisturizing Lotion is formulated to provide essential hydration while offering broad-spectrum sun protection, and we are disheartened that it did not deliver the seamless wear you expect. We understand your frustration, and we want to help. Please reach out to our customer service team directly at 888-768-2915, Monday through Friday, from 9:00 am to 5:30 pm ET, so we can discuss your specific experience and offer further assistance.

Hello Tom! Thank you for bringing this to our attention regarding your Daily Moisturizing Lotion purchased from Sam's Club. We are truly sorry to hear that the top broke when you were trying to open it. We understand how frustrating it can be when product packaging doesn't perform as expected, and this is certainly not the experience we want for our valued customers. While our primary focus is always on the quality and efficacy of our dermatologist-developed formulas to support your skin's health, we also strive for reliable and user-friendly packaging. Your feedback is very important to us, as it helps us continually improve all aspects of our products. We appreciate you taking the time to share this, and we encourage you to reach out to Sam's Club for a replacement.