Sorry to hear about your experience, Kendra. We want you to have the best experience with our product. Please contact us directly at 800-456-LINK so that we can make it right. We hope you decide to give us another try in the future.

Please make sure to share your request with your local store manager. They appreciate feedback on items that customers want in the stores.

Oh my goodness, Vince, that is surely something we never want to hear! We want you to LOVE your purchase and we mean it when we promise your money back if it's not the best you've ever had! Please reach out to us at www.Kiolbassa.com (Click, the red ? or red Help? on a pc) and we'll take care of you. Sarah, Kiolbassa Smoked Meats

Thanks for the feedback! Keep in mind that the sausage is fully cooked and just needs to be heated through. The casing can sometimes get tough if it is overcooked or cooked in the microwave. Here are some helpful tips on cooking our product: https://kiolbassa.com/how-to-cook-sausage/ We hope you give us another try!