Thanks for your feedback on our Beef smoked sausage! We wanted to let you know our family name is Kiolbassa, and we just happen to be in the sausage business. We stand behind our promise that if ours isn't the best sausage, bacon or chorizo you have ever tried we will give you your money back. It sounds like we didn't quite live up to that standard. I'd like to extend a refund to you for your purchase of our Uncured Bacon. Please visit Kiolbassa.com and click on the "Contact" button at the bottom right of the screen. Our customer care department will be able to help you from there. Thanks for your honest feedback! -Erin C., Kiolbassa Smoked Meats

Lori, we are so sorry to hear of your experience. Please contact us immediately so that we can learn more and hopefully make it right. 210-226-8127

Hello, Juanita! Thanks for letting us know how much you've enjoyed our Beef Smoked Sausages - it means the world to us ❤ However, if you weren't satisfied with our Cajun Style Andouille, we owe you a refund! Please reach out to us at www.Kiolbassa.com and click the red Help? (pc) or red ? button on your phone and we can get you taken care of. We want you to LOVE your purchase or we guarantee your money back - and we mean it! Sarah, Kiolbassa Smoked Meats

Thanks for the feedback! Keep in mind that the sausage is fully cooked and just needs to be heated through. The casing can sometimes get tough if it is overcooked or cooked in the microwave. Here are some helpful tips on cooking our product: https://kiolbassa.com/how-to-cook-sausage/ We hope you give us another try!