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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.4 out of 5 stars
stars274 ratings212 reviews
  1. 5 stars69% (190)
  2. 4 stars14% (37)
  3. 3 stars6% (17)
  4. 2 stars6% (16)
  5. 1 star5% (14)

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Showing 51-60 of 212 reviews
Apr 10, 2025
Kyle
1 out of 5 stars review

Made from cheap materials

Made from very cheap wood. I used ratchets and screwdrivers for the build and was still splitting pieces of wood (that already had pilot holes by the way). Oh also it says pre-drilled, but youve got to drill about 180 pilot holes on your own throughout the process. Dont believe the people that say they built it themselves because i am pretty sure they were paid to leave a good review. Valley company the company that ships it is the absolute worst as well. All in all, the worst product I've ever purchased.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your Mystic Tower Set and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Jun 28, 2024
Mushroomprint
1 out of 5 stars review

Cheap and dangerous

Like previous reviews mentioned, the wood cracks shortly after assembly, peeling stain, safety concern at rhe secret staircase entrance from the top, the slide is super awkward, and assembly takes a crazy amount of time. I would not recommend it for the price and longevity. We've only had it for a couple of months and i dont see it lasting more than a year or two. I do no recommend this playset.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Apr 2, 2025
Monikacb
2 out of 5 stars review

Cheap Wood

I saw this beautiful swing set last year when i was shopping and I knew my two boys wood LOVE it. Well, a few months into it the wood started chipping in various places and seems very soft and not good quality. We are at the year mark and I get nervous having more than 2 kids play on it at a time because of the wood making noise and shifting as they play. Definitely a HUGE let down.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

We value your opinion and would like to hear more about your experience and see if we can get a better view of what is going on. Please call our Customer Advocate Team at 800-856-4445 8a-6p CT seven days a week. We would really like to hear from you so we can better our product as well as assisting you with yours.

Apr 24, 2024
Momofaboy2022
4 out of 5 stars review

Great, beautiful, swing set with some cons

We picked this up a week ago and payed someone $600 to build it for us yesterday. It took him from 8 AM-8PM doing it by himself (this was the 3rd or 4th Mystic Tower that he built and he’s also built many more Backyard Discovery play sets). It looks gorgeous and the wood smells so good. Our toddler loves it so far! The door opens and closes smoothly. It all feels pretty sturdy as well. Cons- The slide is very obnoxious with the wavy feature though. It’s too bumpy. Another huge complaint we have is that the internal area next to the wheel that kids can climb up or down, is very dangerous for small children. Our son can easily fall down the shaft/opening and get seriously injured. I tried to call BD and request something to cover that area up and not only was the representative rude and had a snarky tone, she told us there was nothing BD could do. So I guess we’ll go drop more money to board that section up until our son is older. Not happy about that. Pickup from Sam’s was easy peezy. The loaders at the Austin Lakeline location were friendly and helpful. Glad we got this before it went out of stock!! *Circled area in photo is where the safety concern is that we have. The fall would be about a 5-6 foot drop.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for your rating! We strive for 5-star satisfaction, so if there is anything that we can do to make this a better experience, please contact us at 800.856.4445 or by email at customerserv@backyarddiscovery.com.

Apr 19, 2026
Kep10
5 out of 5 stars review

Awesome playset

Was able to put together over course of a weekend with only one person (not recommended) great quality, my son loves the net swing.

Review from backyarddiscovery.com
Helpful?6JDOICXHLTEX13874200187
May 2, 2026
Rip
5 out of 5 stars review

Mystic Awesome!

This is the coolest tower on the block even I'm jealous I don't get to play with it. Definitely a interesting build and not for the faint at heart.

Review from BILT
Helpful?6JDOICXHLTEX13874200187
May 11, 2024
Jeff
2 out of 5 stars review

Quality Concerned

We purchased this play set and are putting it together. As we are pulling pieces out, wood is already cracked. And for the price you pay I would think the wood would be of better quality and for safety of the children who play on it.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Hi Jeff- <br />We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Dec 16, 2025
KBES
5 out of 5 stars review

Great swingset that looks nice!

We're loving this swingset. It took a few days to build, but the instructions were clear and the times we thought something was wrong, it was because we didn't read the directions correctly.

Review from backyarddiscovery.com
Helpful?6JDOICXHLTEX13874200187
Mar 10, 2024
Daniel
5 out of 5 stars review

Verified Purchase

Great play set for the kids

Overall was great buy. Pretty sturdy. Key is the spend some time organizing the wood pieces and paying attention to hole placement. It does take some time to put together but overall very happy with the purchase.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for your 5 star review and feedback! We&#39;re glad you&#39;re happy with the Mystic Tower Swing Set and are sure the kids are loving it!

Oct 8, 2025
JT01
5 out of 5 stars review

Love it!

Fairly easy to build with clear instructions and lots of labels. My two year old daughter loves it. I added cargo netting to several of the open spaces to help prevent falls while she’s getting used to it

Review from backyarddiscovery.com
Helpful?6JDOICXHLTEX13874200187