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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.3 out of 5 stars
stars
306 ratings244 reviews
  1. 5 stars68% (207)
  2. 4 stars15% (45)
  3. 3 stars6% (17)
  4. 2 stars7% (20)
  5. 1 star6% (17)

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Showing 51-60 of 244 reviews
Jul 8, 2025
Reviewer name: Bry
1 out of 5 stars
1 out of 5 stars review

Beware... Don't make our mistake

This was one of the worst purchases we have ever made. Most things we get at Sam's club seem to be really good.. well put together.... And as described. This was the cheapest.. broken.. purchase we have ever made. The wood is splitting.. The main support bemis split.. missing screws. We're not even through putting it up. Just taking it out of the package we were appalled. Beware.. Read all of the reviews.. Don't do what we did. This playset is not worth $100 whether alone close to $2,000.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

We do apologize about this! Please reach out to us at 1-800-856-4445 as we would be more than happy to help with replacement parts or any questions and concerns.

Apr 13, 2025
Reviewer name: Jose Alvarenga
1 out of 5 stars
1 out of 5 stars review

It came April 1st. But we just finished last tuesday but the next day it fell dawn, because the wind is too strong, where we lived in Fort Morgan colorado. We put all the black stakes, but they did not hold anything.. Rig now the entire swing set is wiggle even when just my daugther is swinging...not satisfied too expensive for too poor material...I took photos to prove all that I'm describing..

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Apr 10, 2025
Reviewer name: Kyle
1 out of 5 stars
1 out of 5 stars review

Made from cheap materials

Made from very cheap wood. I used ratchets and screwdrivers for the build and was still splitting pieces of wood (that already had pilot holes by the way). Oh also it says pre-drilled, but youve got to drill about 180 pilot holes on your own throughout the process. Dont believe the people that say they built it themselves because i am pretty sure they were paid to leave a good review. Valley company the company that ships it is the absolute worst as well. All in all, the worst product I've ever purchased.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your Mystic Tower Set and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Apr 12, 2026
Reviewer name: N.B.
4 out of 5 stars
4 out of 5 stars review

Good purchase overall

Mentioning the pickett tool on the step it is needed would be helpful. Didnt realize it existed because it was in a box of parts we didnt need at that step and hadnt unpacked it. Also, would be nice to have some sort of railing or netting in the tower. My kid immediately tried to climb onto the roof from the tower section. Sinking in the augers was a pain. Would love to have recommendations to make that process easier. Overall, great playset. My kiddo absolutely loves it. Haven't been able to keep him off of it.

Review from BILT
Helpful?2UY1FT0RZB0K13874200187
May 23, 2023
Reviewer name: WMartin70702
5 out of 5 stars
5 out of 5 stars review

Classic Set

[This review was collected as part of a promotion.] [Employee of backyarddiscovery] This product is so fun. Compact for any size years. So many options for play on one set. All ages can enjoy this set. The kitchen is fun for smaller kids. Great quality and classic swing set

Review from backyarddiscovery.com
Helpful?2UY1FT0RZB0K13874200187
Apr 24, 2024
Reviewer name: Momofaboy2022
4 out of 5 stars
4 out of 5 stars review

Great, beautiful, swing set with some cons

We picked this up a week ago and payed someone $600 to build it for us yesterday. It took him from 8 AM-8PM doing it by himself (this was the 3rd or 4th Mystic Tower that he built and he’s also built many more Backyard Discovery play sets). It looks gorgeous and the wood smells so good. Our toddler loves it so far! The door opens and closes smoothly. It all feels pretty sturdy as well. Cons- The slide is very obnoxious with the wavy feature though. It’s too bumpy. Another huge complaint we have is that the internal area next to the wheel that kids can climb up or down, is very dangerous for small children. Our son can easily fall down the shaft/opening and get seriously injured. I tried to call BD and request something to cover that area up and not only was the representative rude and had a snarky tone, she told us there was nothing BD could do. So I guess we’ll go drop more money to board that section up until our son is older. Not happy about that. Pickup from Sam’s was easy peezy. The loaders at the Austin Lakeline location were friendly and helpful. Glad we got this before it went out of stock!! *Circled area in photo is where the safety concern is that we have. The fall would be about a 5-6 foot drop.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Thank you for your rating! We strive for 5-star satisfaction, so if there is anything that we can do to make this a better experience, please contact us at 800.856.4445 or by email at customerserv@backyarddiscovery.com.

Apr 6, 2026
Reviewer name: Cornbread
5 out of 5 stars
5 out of 5 stars review

Easy to put up

I got this one for my girl. Took time to put together but directions was SPOT on. Every hole was pre drilled and fit. Every bolt nut and screw was numbered and fit. I’m very happy with it and darn glad I spent the money for it. And my little girl not old enough to tell me but her actions sure shows my she loves it. If anyone wants to see it just go to my profile and I’ve posted pictures..

Review from backyarddiscovery.com
Helpful?2UY1FT0RZB0K13874200187
May 24, 2025
Reviewer name: Lindsey Brown
1 out of 5 stars
1 out of 5 stars review

Crappy Product

I bought this for my grandbabies and when it was assembled the first level split we put wood glue and proceeded and thought maybe human error. Then the ladder did not touch the ground, my last straw was when they connected the swings and he got on and the beam split. I had to pay someone to put it together I am not paying to have it disassembled. But I did request for them to come and get it. Neither I or my 73 yr old mom are capable of taking ir apart.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your swing set. and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Apr 2, 2025
Reviewer name: Monikacb
2 out of 5 stars
2 out of 5 stars review

Cheap Wood

I saw this beautiful swing set last year when i was shopping and I knew my two boys wood LOVE it. Well, a few months into it the wood started chipping in various places and seems very soft and not good quality. We are at the year mark and I get nervous having more than 2 kids play on it at a time because of the wood making noise and shifting as they play. Definitely a HUGE let down.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

We value your opinion and would like to hear more about your experience and see if we can get a better view of what is going on. Please call our Customer Advocate Team at 800-856-4445 8a-6p CT seven days a week. We would really like to hear from you so we can better our product as well as assisting you with yours.

Jul 21, 2026
Reviewer name: Jtb
4 out of 5 stars
4 out of 5 stars review

Best practice

follow the bilt directions is a lot easier than the manual. also lay out the screws, nuts, bolts, washers in numerical order

Review from BILT
Helpful?2UY1FT0RZB0K13874200187