I explain my problem and situation in probably a confusing way. Being that it was difficult she was patient with me. She followed me page by page to the instruction manual and helped me with my problem. For something that I was stressed out about it turned out to be a great reflection on lifetime products.

My girls (ages 8 & 10) love this simple swing set.  It is very tall in height, much taller than their previous one.  I can swing on it without it moving.  My husband who is 200 lbs, should not go as high as he can.. it will move with him swinging on it.  Putting it together took a couple of hours.  None of the bolts went through easily.  I would have my husband hold the pieces and I would tell him to push a certain way so it would line up so that I could get the bolts through.  You must be patient and you should have two people who are good at working together to get the job done.  Otherwise, we are very happy with the end product.  It is super good quality... well worth the money.  

My 15 and 10 year old daughters wanted a swing set and the small ones you get from Walmart weren't going to cut it. So I found this online and knew it would be perfect. I don't use the trapeze bar ~ instead I hung a baby swing from there for my 2 year old grandbaby.  The biggest problem with assembly was the metal sleeves that are suppose to slide into the pendulum. No way. The sleeve was too big for the pendulum. I went back online and saw someone else had the same problem. He said he got his in with a bench vice. We didn't have one of those so I ended up carving out some of the plastic out of the pendulum, coat the sleeve with WD40, and then my husband hammered the sleeves into the pendulum. That was the longest part of the assembly.  Also when it comes time to put the cross bar onto the A-frame, you have to lay on the ground to see if the holes are lined up and the screw is coming through. It wasn't easy. We thought we were going to have a problem putting it upright, but that was a breeze. All in all, it took us a little over 4 hours for my husband and I to put it together.  The kids love it! My 15 year old complains that the swing is tight on her hips, but then she has full hips and it's not meant for hips that size. After she swings for a while, she gets use to it. I am twice her size and it was fine with me! Highly recommend if you have bigger kids and you don't want all the other stuff that comes with the smaller swing sets.

I had an issue come up during assembly of the swing set. I called Lifetime and the tech support was not only pleasant but very knowledgeable, and followed up with telephonic help as well as solving the issue quickly and efficiently. I rate them very highly as well as their product and recommend them whole heartedly.

We ordered Model 290038 for our grandchildren in March and just assembled it yesterday (20Apr2020). Assembly took about three (3) hours following directions exactly. All the holes are pre-drilled and hardware fits; however, it takes a second adult to help align it so the bolts can be inserted and for the final assembly to stand up. It is much larger and more robust than the typical swing set sold in toy stores. Allen wrenches are included, but you will need 1/2" and 5/8" open end wrenches, Also a screwdriver for one step. Packaging said it was made in USA. The two seats and trapeze bar are labeled made in China. Parts are not labeled so you must study the drawings in the instructions carefully. Recommended safety area around the swing set is about 36' deep by 33' wide, larger than many backyards. No anchors come with this, but it is very heavy (about 150 lbs). It is so tall that you could sink the four legs into the earth and it would still be tall enough. At surface level, it is about 9' tall.

A great, sturdy, UNIT of a swing set! Our boys (6 and 9) love it. The earthtone colors really blend into our backyard... is it weird to say it's nice to look at?! It's worth every penny. Assembly is straightforward, but definitely watch the great YouTube assembly video (link is on the manual cover) provided by Lifetime a couple times (or watch it during assembly) for the best way to approach certain assembly steps. The BILT app is helpful too, but I found the YouTube video coupled with the paper instructions to be the most helpful. The packaging is extremely well done, all the components are wrapped in plastic and/or foam. The assembly hardware is boxed and bagged perfectly so you only have to worry about the components you actually need during each build step. You *WILL* need a second set of hands to help fit the swing bar into the A-frames and tip the swingset into position / move it around. You will also definitely need a ladder or a step stool to hang the swings. All of this is noted in the instructions. Assembly time is accurate, expect to spend at least an afternoon putting it together (I split it up over two days).

This swing set is extremely sturdy. The pipes are all 3" instead of the normal 2". This is a really big set that needs a lot of room. This set is not for small yards. I put about two-thirds of it together myself but needed help with the rest of the assembly because of the weight and size. Total assembly time was approximately 6 hours. During assembly, DO NOT TIGHTEN ANYTHING until all bolts and nuts are inserted and seated. I learned this the hard way and had to loosen all bolts to finish the assembly. All parts came with the set. Nothing was missing. It has another major advantage in that due to its size and weight, it doesn't need to be set in concrete or anchored. All three grandsons swinging together don't budge it! The welds and the powder coating were also extremely well done. You get what you pay for.

We bought this just a couple months ago after we had just moved into our new home. My girls are 11&7 and just love this so much! They were so happy to get it since we had left their old swing set when we moved. Very sturdy and great quality. I do love that if we ever decide to move again that we can take it with us without being a huge pain. Definitely recommend!

We've had this swing for a few years now. Excellent quality; heavy, strong steel used, lasting powdercoat. When a tree fell on the top bar, customer service was pleasant and knowledgeable, and went beyond the expected to make sure I was made happy. They are level best, period. Thanks so much!

Buyer beware. Before I purchased this swing set, I was told by customer service that the item would ARRIVE within 5-10 business days. It has been 18 days since purchase date and item has not shipped nor do they have an estimated ship date. Customer service response is slow. Very disappointed to say the least.