Hi OnlyIssues, While we appreciate your feedback regarding the screen abnormalities you’re seeing on your Q80B TV, this is not what we’d like to hear! Please do try this troubleshooting step, as this may improve your image: - Run a Picture Test. This will display a high-definition picture that you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Andrew B, We appreciate you bringing your concerns to our attention. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction, and the TV is safe to use. You may also want to run a Sound Test by going to: Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test For further help, you can always contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Sprice, Thank you for sharing your thoughts on the picture quality of your Q80B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image. Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist