I bought this for my daughter for Christmas in 2016. We noticed that one of the swing hooks was rusted. I emailed customer service, sent them a picture of it and they sent me a new one within a week. No problems at all and quick response. My daughter absolutely loves it!!

We bought this set for our grandkids. Nana and Papa put it together (need epsom salts, pain reliever and icy hot)…FYI…get some younger folks to help. Here are a few tips we found that might make your life easier…#1 Make sure you get the tower support together correctly….read the instructions …watch the video and then do it again. If you have that tower support (looks like a large stop sign) put together correctly….everything should go together well (somehow we got ours wrong and we did have dimples facing down as per instruction..but we figured it out) Just make sure you look it all over good, even go so far as to have another set of eyes look it over and insure that it is all correct before proceeding. #2 make sure you orient yourself with the pics in the manual and how you currently have the swing set up….makes a huge difference. ours went up opposite manual. #3 Make sure you have 3-4 people to help with the tower roof, particularly if you try to put this up with any kind of wind. #4 Can't stress this enough….verify the hardware needed / locate it / verify again. Most of the instructions were pretty good…all hardware were clearly marked….the videos were very helpful. After all was said and done….seeing the smiles on the kids faces made it all worthwhile….would I buy again? YEP in a heartbeat. Ask us later if we would put it up again ourselves :) We are still recovering

I noticed this Adventure Tower in the backyard of a neighbor, we are new Grandparents and I was keeping my eyes open to replace the Fort we had for our children. I immediately knew this was just what we were looking for! With numerous options for multiple children to play at the same time, this is the one we purchased. We are VERY happy with the quality of construction, the sturdy workmanship and we are looking forward to many years of watching our Grandchildren enjoy it! We also installed it ourselves and were pleased with the instructions and ALL the parts were there! When our 2 year old Grandson saw it completed for the the first time his eyes popped and he said, "Oh my!" That says it all!

[This review was collected as part of a promotion.] The assembly went very well. I put together by myself over a period of 3 days about 2 hours each day. The assembly was so well written that my kids 14 and 10 were capable of reading them and helping me put together items without my help. This was also done mostly in the dark, as it was winter, with headlamps. I did run into some confusion with the end pieces that cover the holes. The instructions had the part label written on them while the bag had a different label written on it. And in the instructions you're looking for a series of letters that don't exist on the part. You have to pay very close attention to the bag letters which was very confusing. That cost me about 30 minutes of digging to realize what happened. Other than that I appreciate the extra screws because things get lost in the grass. And everything went together very smoothly. I was able to do it with one adult and two kids. The quality of the materials is truly top notch, solid and heavy duty. We've had big kids and teens even swing on it without budging or feeling anxious about the structural integrity. With 8 kids (ages 1-14 have used this so far!) we've had a decent amount of experience with various playsets and backyard toys. The best thing about this set is just the great variety of ages, skills, and interest that it can work with. The little ones love the lower level "play house" while the older kids love the second story. The sensory seekers and parkour star hopefuls love the swings, monkey bars and especially the trapeze bar has been a big hit. The grey and green color scheme is calming compared to the visually jarring primary color scheme used by a lot of companies, and I appreciate that. It is definitely necessary to make sure that you have an adequate flat area with enough clearance (especially if you have fence line landscaping) for the slide and swings. For this reason, It's a great feature that the panels and rock wall/slide/ladder can be changed between sides. Overall, this play is a wonderful investment for a lifetime of imagination and play for kids of nearly all ages. I could not recommend it more to families who are interested in top quality, heavy duty, play equipment.

[This review was collected as part of a promotion.] Lifetime products always doing it! This play set is Very good quality, and made with strong durable materials.It took me some time to put it together, but once done it looks amazing! I have 5 kids and they're loving it, from my 2 year old to my 10 year old.

[This review was collected as part of a promotion.] Our kids love their new play set! Our 10 and 11 year old helped dad and I assemble it, so it is even more fun for them to play on because they helped build it. Assembly took a little longer than I expected but it was pretty easy. I would highly recommend watching the instructional video, it helps with some tips for some of the trickier steps. It is a perfect size for the kids, they love being able to get up in the tower and the spider swing is a huge hit! They also love to swing on the trapeze bar. It fits really well in our back yard and it the natural colors make it a beautiful addition to the tree scape and not a huge eye sore with bright colors like some of the other play sets we have seen. The only thing I wish is the weight limits were higher so we could play with them!

[This review was collected as part of a promotion.] The Lifetime Adventure Tower Deluxe is absolutely amazing!!! We received all of the boxes and parts within only a few days. Everything was nicely boxed and very easy to understand. There were paper instructions along with all of the digital resources such as videos and instruction booklets as well. With all of the combined resources the most novice of builders would be able to construct this play set. As for the building process, it took a couple hours in the evening for two days and then the majority of the third day to fully finish the build. For a novice such as myself this could have been done in one day if we worked from sun up to sun down. I would say there isn't anything difficult at all, but it is just a process to get everything done correctly. It definitely does require two people. Again, the work is not hard at all, but there are a lot of steps. Now that it is built i can say that the tower with the slide is my most favorite part of the play set. It is about 80% of the build, but is so versatile for the kids. I have 4 kids from age 7 to 2 and each of them love it. They love the captains wheel, the rock climbing wall, the windows below to play restaurant and store, and of course the the slide. This is where the time is spent for the most part and this is where their imagination can flourish. Lastly, the colors match the landscape perfectly and the material is such quality that it will withstand with desert weather here in Arizona for many years. This is such an exceptional product that I truly and honestly will recommend Lifetime for all of my family and friends playground needs. Thank you Lifetime for being so meticulous in your design and making the Adventure Tower Deluxe the perfect safe playground for my family.

[This review was collected as part of a promotion.] First, let me start by saying this playset has everything my kids love! The slide, rock climbing walls, swings, a huge tower with a play road/street on the floor. It is definitely a playset they will be able to grow into and use for many years. They're still a little too small for the monkey bars, but I'm positive this playset will still be in great shape when they're ready to try them! And though they love the swings, I like that the clips make it so we can switch them out for a baby swing or a nest swing later if we'd like. It's definitely comparable to a small park playground, but conveniently in our backyard! Assembly wasn't always easy, but it is very doable. The paper instructions are clear, but I recommend watching the YouTube assembly video simultaneously because it really does help. There were some steps that we struggled with, and after watching the guy in the video, we realized how we could get those steps done more easily. It's definitely a two person job, but my husband and I were able to get it done, and I'm not exactly tall or impressively strong. But we got it done over 3 days, maybe 16 hours total, with many breaks. It is worth mentioning that though the box comes with 2 allen wrenches, there's several tools that you need to have, so make sure to check that you have those or borrow from someone, because you need them for multiple parts of the assembly. The instructions do a good job of listing all of them at the very beginning. Overall though, this is an awesome playset, and it was worth the time it took to put it together!

[This review was collected as part of a promotion.] My kids are loving their new Lifetime Adventure Tower Deluxe Playset! It has all their favorite features from our local park, and it's now in our backyard! Rockwall, swings, slide, "secret base" thats two stories! They even have a little street on thr top floor to play cars on. Assembly was a little intimidating, but me and my husband did it over a two day span, with basic tools and no experience. They have a youtube video where you can watch someone build it step by step which helped a ton. My kids are very happy with it and it has enough different features to keep them occupied.

Well made… went together fine but takes time… best with two people!