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Customer reviews for Lifetime Adventure Tower Playset with Spider Swing for
Lifetime Adventure Tower Playset with Spider Swing
4.6 out of 5 stars
stars
335 ratings334 reviews
  1. 5 stars78% (262)
  2. 4 stars13% (43)
  3. 3 stars1% (4)
  4. 2 stars4% (12)
  5. 1 star4% (14)

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Showing 221-230 of 334 reviews
Jul 18, 2023
Reviewer name: Disappointed customer
1 out of 5 stars
1 out of 5 stars review

Rust within 2 weeks

We are extremely disappointed that our playlet is already rusting. Water seeps in between the areas where metal is attached to metal and is impossible to dry out. This is after we covered all metal pieces with rust prevention spray during assembly. We chose this playset because it was supposed to be less maintenance than wood but that was a huge mistake. Of course the Lifetime website does not allow you to add photos or else I could show you the numerous spots and joints this thing is already rusting. I can only hope someone from Lifetime will reach out ASAP and try to make this right.

Review from lifetime.com
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reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Oct 6, 2023
Reviewer name: CR
5 out of 5 stars
5 out of 5 stars review

worth it!

We bought this almost 3 years ago. Its held up though kids, adults, storms, etc. This set is well made and built to last. The color hasn't faded like we thought it would. My only regret is we didn't buy the bigger double set. Our whole neighborhood enjoys it!

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Aug 25, 2017
Reviewer name: Aaron T
5 out of 5 stars
5 out of 5 stars review

Absolutely love this playset and this company!

I initially purchased and built this playset last summer for my son. He absolutely loved it, as did his mom and I. Unfortunately, over the course of the winter, we had some pretty bad winds one night and the playset was torn from its anchors and tossed across our yard. As a family, we were heartbroken having to tell our son that his swing set was gone, but after contacting Lifetime, they sent us an entirely new set under warranty. To say that we were impressed is an understatement. Needless to say, when I built this for a 2nd time, I double anchored every pole down so now I'm pretty sure it'll survive anything mother nature can throw at it. I would recommend purchasing the extra set of anchors if you live in wind prone areas as the playset only comes with 2. Overall, we could not be happier with this playset and company!

Review from lifetime.com
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reply from Lifetime Products

Great set up! Thanks for submitting a picture. Now we just need to replace those kid picnic tables with the ones Lifetime makes. You will love them and they are incredibly sturdy, backed by warranty.

Aug 18, 2017
Reviewer name: Rhodora
5 out of 5 stars
5 out of 5 stars review

My granddaughter and her friends love it.

I bought this at Christmas for my 2-year-old granddaughter. She loves climbing to the top and sliding down. I purchased the basket swing and she likes to be pushed but she prefers the slide. Her school has this exact Adventure Tower on the playground. So it must be sturdy. The neighbor's kid comes over often to enjoy the Adventure Tower.

Review from lifetime.com
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Apr 15, 2020
Reviewer name: CT808
2 out of 5 stars
2 out of 5 stars review

PLEASE READ before buying

My grandmother gave us this playground as a wedding gift 4.5 years ago. The rust on the tower is outrageous. I have been in contact with a customer service rep at lifetime for the past couple of months. They will not honor the warranty because I cannot produce the receipt. My grandmother passed 2 years ago so I can't ask her for it! I explained this many of times to them but they're unwilling to help except for giving me a discount on the faulty parts(which will be almost as much the playground with shipping to Hawaii). They even said to discontinue use of the play set as it is not safe anymore. The monkey bars and swings are fine. The tower however looks like it is 10 years older than the rest of the play ground. To be fair I do live in a humid environment. Still doesn't explain why half the playground is rusting and falling apart at an exponentially faster rate than the rest. My kids are so bummed that they can't play on the tower in fear of getting cut by the rusty metal or the whole thing collapsing from not being structurally sound. Especially right now during this "stay at home" period. I normally don't leave negative reviews but I don't want anyone else to have to suffer through this like we did. I have a 2 lifetime plastic folding tables that work great...not too sure what happened with the playground.

Review from lifetime.com
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Aug 21, 2016
Reviewer name: Tbrady5
4 out of 5 stars
4 out of 5 stars review

Great playset

I've had this playset for a year and it has been great. The quality is better than other playsets we looked at. The only problem I've seen is with the age of my kids, they are 3 and 2. My 3 year old just recently figure out how to climb the ladder and my 2 year old still has trouble once she gets to the top. The transition from the ladder to the top is a little far for small kids so be careful. I am hoping to find a different ladder to put on until my kids and nephews ads a little older.

Review from lifetime.com
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reply from Lifetime Products

Thank you for addressing this issue. We had other similar feedback from customers and have updated the ladder so it sits as close as ASTM standards will allow (about 2" closer).

Mar 20, 2023
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Good solid playset, but could be improved.

Really 4.5 stars, a few suggestions before you tackle this. Pay extra close attention when installing the floor and triple check you have the right orientation. This will be evident by the divots on the floor to attach the slide and climbing rails being in the proper locations. The youtube video is a wonderful resource so be sure to utilize it. I put this set together by myself and it took about 20 hours, however there is a step or two where you absolutely need an extra hand. Also lifetime only provides two ground stakes which is not sufficient. Go ahead and get 6 extra to secure every pole to really make the set secure. These really should be included for the price of this set. Also, if you do not have a battery impact wrench go ahead and get one to build this set. The instructions list that a drill is sufficient but the impact wrench is much better for securing nuts and bolts. In the video they use an impact wrench also.

Review from lifetime.com
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Nov 14, 2016
Reviewer name: HappyMomma
5 out of 5 stars
5 out of 5 stars review

Durable

We bought this for earlier this year and the kids love it. We have a 7 year old girl and a 3 year old boy. Even the neighbor kids come play on it. I love that it matches the rest of my durable lifetime products. Like all the lifetime products we own- this too is a hit when it comes to value and quality. My in-laws purchased another brand swing-set from a big box store and it barely lasted them 6 months before it started swaying and getting loose;and it was in dumpster within 2 years. We had an installation party and we had about 4-6 guys on and off for about 8 hours to get it up, definitely not a one man set up, but it gave us a reason to have a cookout so it was all good in the end.

Review from lifetime.com
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Sep 30, 2017
Reviewer name: Jesse
5 out of 5 stars
5 out of 5 stars review

Excellent customer service

When assembling our playground we discovered some pieces that didn’t fit together properly. When we called for assistance, the technician was very knowledgeable and ready to help. When we came to the conclusion it was a manufacturing problem, the technician sent us a whole new part. We will definitely buy from you guys again

Review from lifetime.com
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Mar 22, 2018
Reviewer name: Tifmeyers
5 out of 5 stars
5 out of 5 stars review

Love it!

I bought this three years ago. My girls love it and I bought it because metal is supposed to last longer then wood. Some random metal has started to rust like on the swing chains and a small part on a support bar but lifetime has stood behind their product for that reason I am giving it 5! I love lifetime and a company that stands behind their products. I won’t buy anywhere else for my outdoor stuff.

Review from lifetime.com
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