Customer reviews for Member's Mark 11-Piece Modern Ceramic Cookware Set forMember photos









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Slightly Disappointed
I wanted to love these so much! I’ve been longing for Caraway pots and pans for a long time now and was SO Happy when I saw these at Sam’s. These cook wonderfully! They’re beautiful and wash clean exceptionally. My biggest fault for them is the handles DO get hot and one of them has already fallen off the lid. I’ve only had this set for a little over a week. Hand wash with Luke warm water and mild soap. I got racks to store them in so they aren’t clanged together. I’ve taken good care. The other kids are holding up so far but it’s not a good look after only a week for them to be falling apart. So very sad.
We are sorry for your experience with the pan set, Jess. Please contact Member Support at (888) 301-0332, and we'll do our best to make this right for you.
Chipping Badly
I waited for this set to be available and have been very happy with them, however the grey color is chipping off the outside of the pots, pans and lids even with only hand washing them. I’m disappointed in the overall quality and would not recommend these for purchase.
Thank you for the feedback and review, Jake. We are sorry to learn about your experience with the pan set. Please remember all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. We appreciate that you have been handwashing your pans and would also recommend waiting until the pans have completely cooled before cleaning. And remember harsh detergents and abrasive cleaning pads will also damage coating.
Would NOT Recommend
I was so disappointed in these! They are beautiful but I've had them for less than a year and they are no longer non-stick and peeling. We were very careful to follow the care instructions so were surprised to see how poorly this product was! I would NOT recommend getting these!
We are sorry to learn of your disappointment in the set, Chris. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few more tips for you to maintain the nonstick performance. 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (Thermal Shock) on the cookware and lids. 3) Always cool down to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy, please know they can be returned for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee.
Changes Color
I was so exciting to buy this set when they came out in the color pink. But after 2 uses my pans have changed color and his no longer pink but has became a white color. They cook food adequate enough for the price, but I’m very disappointed that they color isn’t staying pink because that is the reason why I bought the set. I would not recommend this product.
Thank you for the feedback and review, Erin, we truly appreciate it. Please remember that all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. We also suggest cooking on low to medium heat and to let pans cool completely before cleaning. Though they are dishwasher safe, handwashing is also recommended to help retain the integrity of the pans.
Worst Experience Ever
Ordered this for a Christmas present and Sam's never delivered plus their customer service was zero help with helping me locate it at a local club. In fact, one of the customer service reps put me on hold and never came back. By far, one of the worst online buying experiences I've ever encountered... I can't see myself or my family buying much from this company in the future because they're terrible!!!
We're sorry for this experience, Crunch1, and ask that you please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.
Verified Purchase
Quality of the products
I am overall concerned with the poor quality of many of SAM'S products over this last year , shipping companies just dropping the package and running.... mine was at wrong ADDRESS, contacted both SAM'S and the delivery company.......WITHOUT any reply !!
Disappointed
I will start with the positives. They are beautiful. I love the gold accent and the Navy is just beautiful. They cook beautifully. They don’t stick and are easy to clean. I thought I had found my dream cookware! Now where the disappointment comes in is that I have owned these 3 months. They are chipping and scratching like crazy. The outside around the edges and the lids seem to be chipping the worst! The inside where the cooking surface has started to chip away as well. I am the only one in my home that cooks with these as well as the only one who washes them. I use only wooden and silicone utensils when cooking. I wait until they have cooled off before putting in water. I have babied this set as I wanted them to last but even with as careful as I am, they have not lasted! I don’t know if I got a bad batch or what is happening!
Thank you for your feedback. We have some tips from the instruction manual to maintain the cookware finish. The lids are made from cast aluminum for secure fitting and even heat distribution, which is heavier than conventional glass lids. Extra caution must be used when covering lids to cookware. Although this cookware set is dishwasher safe, HAND WASHING and drying are always recommended to help maintain the original look and performance of the interior and exterior finishes. When hand washing, use liquid dishwashing detergent and a sponge, nylon pad, or dishcloth when cleaning cookware. A non-abrasive polishing cleanser may also be used for stains. Do not use oven cleaner, harsh detergents, chlorine bleach, steel wool, or other abrasive cleaning pads. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned anytime for a full refund.
Best cookware set I've ever owned, with one small exception; the larger saucepan has two handles, which is difficult to carry to the sink when you walk with a cane as I do. Other than that, super easy cleanup, even cooking, just heavy enough, and a nice-looking set. Stacks easily in the cabinet drawer. Sturdy and well-made.
Horrible
I was really hoping these would be long-lasting pans. I have had mine for almost a year and the bottom of the non-stick coating is completely gone. The handles on the pots get hot when you boil items. Overall I was not impressed especially for the price we paid.
We are sorry to learn about your experience, Kim. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Please also keep in mind: 1) metal handles may heat up when exposed to high oven temperatures or prolonged cooking, so using potholders or oven mitts is necessary when handling the lids, pots, and pans. 2) Use the set on low to medium heat consistently. 3) Ensure it cools to room temperature before washing. 4) Hand washing recommended although dishwasher safe.
chips very easily
Oh I was very excited to get this pan set. I read the instructions and was very careful in handling and washing. I placed pan protectors between them and hand washed them used low heat. Not a month into using them and the lids have chips and the paint is bubbling up. Very unimpressed with these pans and will be returning for a full refund.