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Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars
3,354 ratings3,315 reviews
  1. 5 stars70% (2,345)
  2. 4 stars17% (576)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (157)
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Showing 711-720 of 3,315 reviews
Mar 5, 2022
Reviewer name: Taxi
3 out of 5 stars
3 out of 5 stars review

Great Picture, but......

great picture on this tv, however! the software is awful, layout of apps on home screen are awful and i've not yet found a way to move apps or delete apps i do not want. remote is not user friendly at all, needs backlit keys. placement of small keys which often get hit by mistake and you end up somewhere you don't want to be. they are hard to find with no backlighting. also, airplay is buggy and often won't work or hangs up. resulting it many shut downs and restarts. no chromecast to download and use that i've found. chromecast is generally more reliable on my other tv's. i'd not likely recommend this tv to anyone based on the software and remote. even though it's a great picture i'd not buy another one.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Taxi: While it’s great to hear that you’re loving the image quality of your TU7000 TV, I’m very sorry to hear of the difficulties you experienced with the apps, remote and airplay. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor

Sep 17, 2021
Reviewer name: Gam3rk1d98
5 out of 5 stars
5 out of 5 stars review

Features

[This review was collected as part of a promotion.] This tv has great picture a film thicker than most TV on market. Remote works in pretty much any direction. And smart apps is great. Only thing is if you don't have a samsung product a lot of features don't work.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 25, 2022
Reviewer name: JamesB
5 out of 5 stars
5 out of 5 stars review

Brillant out of the box

[This review was collected as part of a promotion.] I was reluctant to change from the hdtv I had (for fifteen years) because I didn't like the "live" look on current sets, and the high-end models are frankly expensive, but the opportunity came to purchase this entry level model and I am amazed. A beautiful picture, plug and play, brilliant out of the box.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 25, 2020
Reviewer name: zztvtop
5 out of 5 stars
5 out of 5 stars review

It has all the latest features

[This review was collected as part of a promotion.] Love this model,easy setup specialy the voice command,great picture.Can't wait to try vidio games on it. Just enough connections for all my media players.I have a large bay window so when it's sunny picture adapts very well

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 11, 2021
Reviewer name: Jdoz1209
5 out of 5 stars
5 out of 5 stars review

Great picture quality.

[This review was collected as part of a promotion.] Several good things about the TV. The setup was super easy. Light weight. No problem moving it where we wanted. For a screen this size the picture quality and clarity are excellent. Even better than the series 8 65" we replaced. Don't do much gaming but a lot of streaming. There are so many apps set on the home app bar that can't be removed or even reordered. Makes for a crowded group of home apps. But overall a great TV.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Nov 15, 2022
Reviewer name: Breeze
1 out of 5 stars
1 out of 5 stars review

NOPE.

Nope. Tv is 3 months old. I tried using this TV with a RTX 3090 Kingpin gpu via pc. HDR doesnt work at all,; causes skewing, green coloration and tearing to the point its completely unwatchable/usable. Tv is unable to be changed from the stock 30hz refreah rate. Of changed from ANY setting besides 30hz, (ie 50, 60hz etc lower as well) screen blacks/cuts out at random intervals and, again, makes the screen unwatchable. (Strangely @50hz the screen displays a sepia tone....then randomly cuts out). The 4k display is decent but requires alot of aftermarket tuning in order to color correct/dial in the display. That is the only respite to an otherwise awful TV. Thank goodness i bought the bestbuy 5 year plan because this thing is a big fat citrus.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Hi Breeze, I’m very sorry to hear of the confusion you've experienced, but please know that Samsung’s TU7000 TV does not support RTX 30 Series graphic cards. Instead, I recommend our 2022 Q60B Series TV and above, which supports 4K@120fps(FRL on HDMI In 4). If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jul 7, 2021
Reviewer name: Codester
2 out of 5 stars
2 out of 5 stars review

Did not last long

i purchased this tv to replace a tcl that had gone bad after several years of service. this tv provided a better picture and decent streaming functionality however apps like hulu would sometimes fail to launch or work at all. after owning this tv for just 7 months it broke. it is stuck in a boot cycle where you can see it turn on, then the backlight goes to full brightness and then the tv turns itself off again and just repeats this cycle.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 21, 2020
Reviewer name: Shorty
5 out of 5 stars
5 out of 5 stars review

This TV is a must!

[This review was collected as part of a promotion.] The clarity and color range is a perfect match, we watch alot of movies, games etc. The settings are simple and the fact I can control it soley from my phone is awesome ended up buying another tv... I've been owning Samsung products for over a decade now and looking for more! Thanks for the innovative tech!

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Sep 16, 2020
Reviewer name: Jaiy
5 out of 5 stars
5 out of 5 stars review

Amazing view, updated features and apps!!!

[This review was collected as part of a promotion.] I absolutely love the Samsung brand! It is my Samsung TV, and I enjoy it's value! From having an app to control the TV, to having an App Store on the tv to download wanted apps/material, my tv really is a joy. The size is amazing and the quality is great.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Aug 10, 2022
Reviewer name: SamsungTVsupporter
3 out of 5 stars
3 out of 5 stars review

Worst samsung remote ever!

[This review was collected as part of a promotion.] Overall I loved this tv when first purchased. Loved the "curve", size, features etc. BUT, over time (about a year) my samsung tv has developed a vertical "ghost band" near the middle of the screen. Sometimes I can see it within the tv program, sometimes I don't notice it, BUT it is always there. Very disappointing to say the least. And the remote?? worst ever. Often hit the wrong button because the "active" use buttons are too close together. One minute I am watching hulu live and I want to fast forward and the next I am out of hulu and into the home app screen... I have to log back into hulu to pickup where I left off. UGH!! Would I buy samsung again?? not really sure anymore.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Hi SamsungTVsupporter, We are sorry to hear that you are having issues with a ghost band in the middle of your screen. Please know we are here to help you. Please try the following troubleshooting tips to help solve this issue. First, let's make sure your firmware is up to date. To do so, head to Settings > Support > Software Update. From there, you can easily update if needed. Next, 1. Run a Picture Test on the TV. Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can choose Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the image a second time. 2. Determine if lines are appearing during the Picture Test. Look for a line or lines on the screen during the Picture Test. If there are no lines, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines. - If the lines still appear after replacing the cable, troubleshoot the external device. - If lines appear during the Picture Test, proceed to the next step. 3. Request service if lines appear during the Picture Test. If you see lines during the Picture Test, please visit our Support Center to request service. When calling, ensure you have the TV's model code, software version, and serial number. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor