Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars3,351 ratings3,312 reviews
  1. 5 stars70% (2,344)
  2. 4 stars17% (574)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (157)
Sort by |
Showing 711-720 of 3,312 reviews
Nov 18, 2021
Tammi
2 out of 5 stars review

TV Stop Work After Less Than A Year

things started out fine with the my tv and then it stop working just out the blue. nothing happen, no power outage issue but the tv just stop work. after less than a year the tv should still be working and show a great picture. i'm hoping with the model number and information on the back that samsung can honor the 3-year warranty and i can receive a new tv soon.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 26, 2020
Blake
5 out of 5 stars review

Excellent picture quality

[This review was collected as part of a promotion.] This TV has met all expectations. The picture quality is above par to comparable models Well the things I like is a functionality of the smart features, they are user-friendly, easy to use, very intuitive, and provide a lot of functionality. The TV itself sits on a very sturdy base I am never really concerned with it potentially falling over or anything like that. The remote control is is exactly what I need. All in all this is a great TV for the price!

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 6, 2020
Notsmart
3 out of 5 stars review

Picture is great

[This review was collected as part of a promotion.] The picture is great on my TV but if you are going to Download and watch channels on your TV instead of using a Roku, buy a different TV. Some channels stop in the middle of the show and exit out of the channel entirely. Then when you go back into the channel, it refuses to play.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from OBA

Notsmart: Thank you for choosing the TU7000 Smart 4K TV and taking the time to share your experience. I am very sorry to hear that your apps are not working properly. Please check your network connection. When the network speed is slow, the app may not work, or its image quality may be poor. If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

May 25, 2022
Tvlover
5 out of 5 stars review

This tv has an amazing picture!

[This review was collected as part of a promotion.] Bought this for my husband for Christmas and He/we absolutely love this tv. The picture is vivid and crystal clear. We have a surround sound hooked up to the optical and the sound is amazing. It is a smart tv and we had no trouble at all in connecting it to our WiFi and it actually works better on WiFi than the smart tv we have connected in the same room as our modem and router. I debated a while on which one I wanted to get for him as we have always gotten A different brand tv, but I am so glad we got this Samsung tv, it was a great choice. The only thing I don't like about it is that you cannot control the volume with the tv remote if you have sound hooked through the optical input which really ain't that big of a deal since the surround has its own remote.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 6, 2020
Tmosalesrep
5 out of 5 stars review

This TV is the complete TV!

[This review was collected as part of a promotion.] If you want a great TV experience this is the Tv to get! From the very first day Ive had a great experience from streaming tv to listening to music! The setup process is very easy and the interface is so easy to navigate my 6 year old can do it. The picture quality is so crisp I host all the sporting events at my house from now on! I love my Samsung TV!

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Aug 23, 2022
Binger
4 out of 5 stars review

Great TV just too fragile

[This review was collected as part of a promotion.] Loved this TV. Very clear picture and fast loading times. Very rarely had a problem with it. Occasionally, it would disconnect from the internet when turned off and I had to just reset the network settings. It also is super fragile. I moved recently and handled with care and carried it upright in a box, but when I plugged it in in my new place the whole middle part of the screen was blacked out.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Feb 18, 2022
Doclocke
3 out of 5 stars review

Beautiful picture, poor usability

the remote control works more slowly than any tv we've ever had, to the point that we sometimes think it's not working at all. the response from the tv can take easily 30 seconds after we press and release a button on the remote. we're slowly learning to adjust our expectations, but wish we didn't have to accommodate the tv, rather than it accommodating us. the lack of a printed instruction manual is a huge inconvenience to us, since our computer is in the opposite end of the house, and to look at the manual we downloaded requires a long walk both ways, which is borderline unacceptable.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Doclocke: I’m very sorry for the difficulties you’ve experienced with the remote for your TU7000. We completely understand your frustrations, and we are here to help. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. Should you need further assistance, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Advisor

Apr 30, 2022
Jennifer
1 out of 5 stars review

Go woth something else

we were very excited to purchase and mount this tv but less than 9 month later there is a dark black bar across the bottom and we had to get it serviced. they have to completely replace the panel. warranty was responsive but this shouldnt happen on a brand new tv. this is the second samsung tv i've owned with the same issue.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Jennifer: I'm sorry that your experience fell short of expectations. Thank you for giving us a chance to make things right. Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. ~ Samsung Advisor

Dec 9, 2021
Bspencerr
3 out of 5 stars review

The remote sucks

the remote for this tv is horrible!!! trying to navigate through your apps? oh accidentally pressed the back/home button because everything is grouped tightly together? oh the tv picture is awesome. the keyboard mechanics are up there with the remote. like let me just type my word out not oh you want to delete that selection? so not only do you have to press those small navigation buttons you have to do a few times just to move off the letter you selected.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 6, 2020
BEOWULF
5 out of 5 stars review

Crystal Clear

[This review was collected as part of a promotion.] Theres so much to like about this TV. It has a great picture. Its extremely thin and light. The remote control is very simple and easy to use. The sound quality is amazing. I am extremely pleased with this TV.

Review from Samsung US
Helpful?293L9C95AD6N13870021356