Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA forSmart and speedy TV
[This review was collected as part of a promotion.] I've been a fan on Samsung TVs for some time now. Of the available smart Tv's their user platform for loading and navigating between the different apps is great. I have also been impressed with how quickly the TV loads up, and in particular how quickly it is to boot up the internet connection and start any streaming app that is selected. It is also convenient that the TV is capable of communicating with Alexa and supports most if not all steaming programs, which makes it easier for me to go cord free and use the TV as an entertainment hub.
Turns Back on Randomly
We bought two Samsung tvs, and each has a nice picture and good sound, but each also has a super weird and off-putting habit of randomly turning back on after we turn them off. We will go to bed, and all of a sudden minutes later the tv comes back on all by itself, with nothing anywhere near the remote. Super weird. Don't like that problem.
Hi JAM JPM, Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing an issue where your TV turns itself on. 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Not as good as my old Samsung TV
[This review was collected as part of a promotion.] I decided to update my tv and got a TU7000 and loved my older version so I thought this one would be just as easy Nope, I find it more difficult that needs to be and can't download some apps that I wanted and your Samsung TV app seems to dominate the tv sometimes and wish I could delete it. I bought a Toshiba for my bedroom and it's a breeze to program and with the Samsung you have to be a professional to set up and etc... I bought this since my last one was so easy to use but I can't say that for this one. I think when I go to replace it I will go with another brand that is more user friendly.
Unhappy: Thank you for choosing the TU7000 Crystal UHD TV and taking the time to share your experience with streaming apps. This issue may be related to your network connection and quality. We suggest you try the following: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Beautiful picture great features
[This review was collected as part of a promotion.] This has a very good clear picture with awesome depth and color. The sound is clear and crisp. The small frame makes it take up less space. The smart feature allows us to stream any of the services we have
Perfect Upgrade
[This review was collected as part of a promotion.] This Samsung Tv replaced my old 40inch Tv. Wow what difference!. I love the sleek design of this tv. The picture quality is way better than expected with a Clear picture and vibrant colors. The sound quality on this TV is up to par and sounds great and good enough for my bedroom. Great features for a smart tv and it was an easy set up. The remote is pretty simple To use. I did have one issue. Samsung doesn't have the smart apps I use to watch sports like Peacock Tv and FuboTV but the good thing is you can mirror it to the tv so that's a plus. I haven't used the Alexa feature yet due to I don't own and Alexa Device in my home Yet! Over all I'm very satisfied with this TV and I'm very Happy!
Pretty good overall
[This review was collected as part of a promotion.] I really like this tv. It's great for everything except that sometimes it's really slow and the remote stops working and when I move the tv, it starts glitching and restarts. I am a little worried about the longevity of the device. But if it's lasts then it was definitely worth the purchase.
timgeorge52: Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some delayed response and glitching when using your remote. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Beautiful Crystal Clear Viewing
[This review was collected as part of a promotion.] I love how my tv comes with: free channels, YouTube, Netflix, Hulu, and much more! I love that I can screen share my phone onto the tv. It comes with so many features and I want another one for my bedroom ASAP!
Display and sound great but...
[This review was collected as part of a promotion.] Picture looks outstanding and impress how loud it is compared to previous Samsung TV i had. However, within the first 30 days starting having power issues in which the TV won't turn on. What surprised me as well is that the TV does not have a power button on tv, so when tv would not turn on with either cable remote or Samsung remote, I had to unplug the the TV from power source for tv to turn on. I already had to do this at least 5 times! Not happy with this since I purchased as a replacement Samsung because of power issues.
David88: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. You may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control Please visit our set-by-step troubleshooting guide online by searching 'Samsung support TSG01001086' If your issue persists, please contact Samsung Customer Support, and a representative will gladly assist you. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
consumer unfriendly
i purchased the samsung purposely because it was suppose to stream a couple of the streaming companies i belong to and my pervious tv didn't but it is so difficult to us i have not been able to watch much of anything except the digital regular channels... the picture is ok but nothing to crow about.. the only thing i like better than any of my previous tv's i can read the display when i change channels to know if i want to watch that channel
Connie: Thank you for sharing your review of the TU7000 TV. We value your feedback and will share it with our teams. If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Love Iy
[This review was collected as part of a promotion.] The television is lightweight yet durable. The sound quality is good but it could use a sound bar for music. The picture is crystal clear. The graphics on games like Minecraft, Grand Theft Auto, and Dark Souls are amazing. All of my favorite apps like Hulu, Netflix, and Prime are available and Samsung provides their tv at no cost. I recommend this to anyone looking to upgrade their media experience.