Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA forBest TV I've purchased in 10 years
[This review was collected as part of a promotion.] I purchased this TV when my old one stopped working in the bedroom, during this time, I have bought over 4 TVs for the rest of the house and an office. This is the best by far. The picture quality is fantastic, especially for HD channels and movies. The Apps that come preloaded as well as the ones available for download have kept the kids busy for hours. I am really happy with my purchase; if I had a critique, I do wish the remote was backlit. In the dark, the buttons are difficult to see and the remote is rather small. Other than that, it is a great TV with great features. Thanks, Samsung!
What i valu the most is a tv with a good name
the samsung tv that i bought was of very poor quality, the picture was either to bright or to dark, no happy medium,i spent many hours trying to correct the problem but with no suscess youtube, tech support . i just gave up and returned it,pluged my old tv back in still searching?
Bill: Thank you for your review of the Samsung TU7000 TV and for sharing the issues that have caused you to return your units. Your experience is very important to us and will be shared with our product team. It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Specialist
Glitchy
wow. nothing but disappointed in this product i have to constantly unplug the tv just for the tv to switch apps for example spectrum i've gone through all the self diagnostics this happened right out of the box should not have thrown the box away i would've returned the tv right back to the store the same day
Hi Crashstory, Thank you for your review of the Samsung TU7000 TV. We appreciate your feedback on the issues you are experiencing with your apps not functioning as expected. If you haven't tried already, we recommend optimizing the smart TV performance with the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. We also suggest you check your internet connection: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Resetting your TV's SmartHub can also help resolve app issues you are experiencing. To reset your SmartHub, please try the following steps: 1) Gather the login information for all of your apps: When you reset Smart Hub, you will sign you out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed. If you need this information, visit the app developer's website. If you need your Samsung account information, visit Samsung Account Support. 2) Reset Smart Hub. - Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub. - (or) Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. 3) Enter your TV's PIN: The default PIN is 0000. If you have ever changed the PIN on your TV, enter your PIN to start the reset. 4) After the initial setup process, try the app again. Note: You may need to download the app again after the reset. If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon. Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist
This product is top line for Smart TV
[This review was collected as part of a promotion.] I love everything about my Samsung smart TV. I'm able to download majority of apps to watch streaming on watch streaming on and also use it for my playstation 5. I would not trade this for anything except a bigger size.
Great Buy
[This review was collected as part of a promotion.] I got this because of great quality picture and ease of setting up. The sound is decent. The apps are built into the tv and screen mirroring is a breeze. I am glad I bought this. The only down side of this model is that came only with 1 year factory warranty whereas the other Crystal UHD model has 3 years.
Mediocre
- the menus are incredibly slow and not super intuitive. - the hardware buttons are very hard to use on the tv, so don't lose your remote. - the motion blur settings/jitter reduction options cause video artifacts. - image started to look washed out after a while, then started flickering after 4 months. i've started a warranty claim... -samsung tv, the included service, is pretty neat. a lot like pluto.
Chris: Thank you for sharing your experience with the TU7000 TV. Your feedback regarding the menus and settings is important to us and will be shared with our internal teams. I am sorry that you are experiencing some delayed response when navigating menus. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Love my New Set
[This review was collected as part of a promotion.] My wife and I love our New Samsung Set and the features it offers, I am an avid sports fan and my wife loves the streaming service. We were excited to give up our cable and it is the best decision we could have ever made. Overall we are 100 percent satisfied with our purchase and wish we had decided on purchasing it sooner.
Not as smart as I'd like
i hate my new samsung tv. it is supposed to be a smart tv. it comes with a bunch of junk apps that samsung prevents me from removing. also when i try to move the apps that i most use on to the front page of the menu it can't be done because of all the clutter. i want a menu that allows me to customize not accept a bunch of junk apps and clutter
mitch: The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. Simply select an app, press, and hold the Enter key. You’ll see a popup menu with options to move or remove it. Should you have further questions or concerns, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Samsung 58 4k smart tv
[This review was collected as part of a promotion.] Wow just blown away by the TV. I have owned samsung products along time and this one definitely blew me out the water. Love the picture quality easy remote functions and able to access internet and apps this is definitely a product you should get I wouldn't hesitate to suggest this tv to anyone asking for a recommendation for a smart tv. Samsung by far is a 10/10. Love how is has tv+ built in added free channels and its easy simple to navigate. This is a must have for anyone when it comes to having a tv in your home.
The features of this tv satisfy my families needs
[This review was collected as part of a promotion.] This tv has very good features that make it reasonably easy for older people to adapt to modern tv's. Being able to make the tv be available to help from Samsung thru the internet has been a big help to make questions disappear as the Samsung techs have been very good in solving our concerns.