Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA forHuge upgrade
[This review was collected as part of a promotion.] Recently upgraded from a 28 inch tv and I can't believe I was missing out on a high quality tv for this long! The picture is crystal clear and it sounds great. I also enjoy the smart tv features, and how easy it was to set up.
GREAT BANG FOR YOUR BUCK
[This review was collected as part of a promotion.] THIS TV KEEPS UP WITH ALL SPEEDS OF ANY APPLICATION. I USE IT FOR X-BOX X, MIRROR THE OCULUS TO IT, WEB BROWSING, NETFLIX, HULU, EVEN HAS ITS OWN CHANNELS AS LONG AS CONNECTED TO WIFI. MEETS ALL MY NEEDS AND THEN SOME. LOVE THIS TV AND WOULD HIGHLY RECOMMEND TO ANYONE
Nice TV. Could be great.
[This review was collected as part of a promotion.] Our TV is used for streaming and gaming. Overall, the picture quality is nice. The internal speakers are pretty good but we use a sound bar. The issues I have with this model are 1) In dark programming there is a visible, stuttered motion trail that is very unnatural and distracting. It looks best with bright program material. 2) The power button/controls on the bottom center of the frame are pretty useless. 3) Due to #2, when the TV freezes I have to pull the power to get it to work, which used to happen fairly frequently. 4) The remote is not friendly - the transport controls are very small and at the bottom. Also, there is no bluetooth button! You have to navigate through many pages through the settings to connect/disconnect headphones. I like the TV but the LG I had before this was much more user-friendly. I realize Samsung makes much nicer TVs but the I'd be reluctant to commit to an upgrade without knowing these issues would be addressed.
Hi Brisby12, Thank you for your review of the Samsung TU7000 TV and feedback on the image quality and stuttering. Please know we are here to help you. Please try the troubleshooting steps to address these issues. First, let's make sure you are running the latest firmware. To check your firmware, head to Settings>Support>Software Update and then update from there if needed. Also, for lag, to further optimize performance, use the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care Next, For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > Picture > Expert Settings > Picture Clarity Settings - Off: Picture Clarity Settings will always be off - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Loving the TV
[This review was collected as part of a promotion.] Never thought I would buy a Samsung TV but I took a chance when I saw this one, as I needed one for our living room. Its been better than expected with awesome features on this TV. It not only has a neat feature called Samsung Plus TV (free channels) which without having a cable box in the living room works awesome!!! Plus it has Apple TV app built it which was a major plus!! This TV has beautiful color and I like it better than the other TV's I have in my house. Might need to update them all after getting this one.
The screen peels apart for no reason
[This review was collected as part of a promotion.] I purchased this TV for my living room and it was mainly used by my kids on the weekends to watch cartoons. It was turned on for a total of 6 hours a week, if that. I owned the TV for 7 months when I noticed that the clear screen cover over the display was peeling away from the frame. I could gently press around the edge and the screen would stick back in place but would start peeling off again after only 1 to 2 hours. My guess is that Samsung used some cheap adhesive on model to save on manufacturing costs.
DoNotBuyThis1: I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty. Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to here from you soon. ~ Samsung Advisor
Best TV Ever!
it was quite a surprise to find out i had free samsung tv channels when my tv was set up. i mostly stream but i love my tv. i bought a firestick and i havent used it once because my samsung remote already has buttons for my streaming. the quality of the picture is great too! i am very happy with my tv. probably my all time favorite of all the tvs i have purchased. great product for the value! i would definitely recommend.
Perfectly syncs with Bluetooth audio
[This review was collected as part of a promotion.] After connecting our TV via Bluetooth to our external speaker system, the Tv now asks if we would like to connect to it, whenever the tv is powered on. It syncs well and has no lag between video and audio. The direct streaming service buttons on the remote are handy and save time and effort over having to manually search through menus. The picture is super clear from all viewing angles and the colors are vibrant. I've really been enjoying the Samsung TV Plus channels and how they integrate with antenna TV stations in the Guide. I got lots of great compliments on the tv at a recent gathering held in honor of my son who graduated college last week. One friend even asked for the model number so he could get the exact same television.
Disappointed
i got the samsung because i was expecting a higher quality experience. after having roku and google operating systems on other devices, the samsung proprietary system was a disappointment. several of our most used apps were not available for samsung, and some of the most used functionality like skipping forward and back with one button weren't there. ended up taking it back and getting a tv with a roku system.
Thank you for sharing your review of the Samsung TU7000 Crystal UHD TV. The details you have shared regarding your experience with the user interface and remote control are appreciated and will be shared with our internal teams. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to regain you as a customer in the future. ~ Samsung Solutions
Amazing Quality, Amazing Price.
[This review was collected as part of a promotion.] Out of all the TVs I've owned never have I felt satisfied with my purchase as much as I do with this Samsung. From the low price, the ease of use, and the feature packed UI, the TU7000 is all around AMAZING. I use almost every feature on the daily and mainly for gaming on my PS5. The 4K Image quality is so vibrant and bright and the sharpness doesn't leave me fiddling with settings to get the perfect setting for crisp, no jagged edged and defined picture it also doesn't have me turning sharpness down to the point its fuzzy and smeared looking it has the spot on in between where every time you use it its still as jaw dropping as it was on day one. If your someone who's on a budget, or someone who all in all just wants a beautiful picture with little to no effort to navigate and someone who wants a top tier feature packed smooth UI in their television then the Samsung TU7000 is that television and will not disappoint!
Looks great!
[This review was collected as part of a promotion.] Perfect size! Imagine super clear! Easy to set up, I'm not the best At installing, was able to fit all on my own. Always wanted a smart tv, this is a great choice. Sound is my fave. I don't need surround sound, it sounds great. You can adjust picture modes, customize to your own. It's fun using my phone as a remote. My daughter is always losing our remotes. This is one of my favorite features.